Não recebi a encomenda nem o reembolso
Fiz uma encomenda, diz que foi entregue mas eu não recebi nada , já pedi provas de entrega, ou de quem assinou, uma vez que nem estava em casa no dia em que dizem ter sido entregue!
Agora respondem que foi entregue noutro número da minha morada, mas não apresentam provas nem dizem qual a assinatura !
Paguei 238,95€ por uma encomenda que nunca recebi! E a empresa não se responsabiliza
Resposta da Calaswim
Hello Rita,
We are sorry to hear about your experience.
After reviewing your order, we can confirm the parcel was delivered to the address you provided at the time of purchase. This is also the address shown in your order confirmation and used for shipping. We reconfirmed and resent this order confirmation to you. The UPS tracking information and delivery confirmation are available on the UPS website and were also included in your delivery confirmation email.
After the delivery, you contacted us and mentioned a different delivery address. However, the order was already shipped and delivered based on the address originally provided at checkout, and we are not able to retrieve or redirect it after that point.
You have stated that you did not receive the parcel. To investigate this properly, our company policy requires a signed non-receipt declaration. We asked for this so we could support the investigation with the carrier. Unfortunately, this document has not been provided, so we are not able to proceed further.
We also note that a number of negative reviews has been posted by you on multiple platforms before we received a signed non-receipt declaration and the investigation could be completed.
We remain ready to assist as soon as we receive the signed declaration.
Kind regards,
Calaswim team