CALPAK Opiniões 

299
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I absolutely love my CALPAK lunch bag! 😍 It’s so cute, stylish, and practical while still being spacious enough to fit everything I need for work. The quality is amazing, and I love that it keeps my... Ver mais

Classificada 5 em 5 estrelas

Calpaks is one of my fave travel brands!! I love all their Luka products especially. The puffy texture, sturdiness, size and styles are perfect. I already have the laptop tote, duffel and mini bag and... Ver mais

Classificada 5 em 5 estrelas

The CALPAK Luka Duffel is a great travel bag with a stylish look and plenty of room for essentials. I love the multiple pockets for staying organized and the separate shoe compartment. It’s a practic... Ver mais

Classificada 1 em 5 estrelas

Purchased an expandable carry on and have only used it maybe 10x and was in the airport and the whole wheel detaches from suitcase pulling part of the suitcase away with it. I've never seen this on ch... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de malas e malas de viagem
  2. também em
  3. Loja de malas de viagem

Escrito pela empresa

Modern Travel, Luggage, Hat Boxes, Backpacks, Travel Wallets & Duffels


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

299 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(299)

53 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Love everything I’ve purchased so far

Love everything I’ve purchased so far. I travel every week for work and the products hold up great and the bright bold colors I’ve gotten really help with spotting my luggage fast.

11 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

We are so happy to hear that, Jamie! Thanks for being a CALPAK fan. :)

Classificada 5 em 5 estrelas

Both Customer Service and products are great!! have…

Both Customer Service and products have been great . I travel internationally and love the Luka bag since it counts as a personal item. I also love it for regular travel as well especially having a dedicated shoe compartment. I have since bought the duffel/backpack for ease of carrying since I travel with my dog and it is a breeze now having the backpack as an option. I believe the it's a bit pricey for the pieces but they have a decent reward program and I love their collection!

15 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Beth! Thank you so much for your kind words, and we can't wait to continue helping you!

Classificada 5 em 5 estrelas

High quality products & great loyalty program

I've been impressed by the quality of Calpak's products, the value of their loyalty program (and redeeming points on it for discounts at check out), and the speed of shipping. On social media, they engage meaningfully with followers to iterate on designs and determine new colors for products, which also impressed me. Highly recommend!

13 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Erica, We are thrilled to hear how much you love our products, loyalty program, and shipping timeframes. We're so thankful to have you as a CALPAK fan!

Classificada 5 em 5 estrelas

Calpak is worth the money

Calpak makes high quality, good-looking travel luggage and accessories. I finally splurged on their compression packing cubes and Terra 36L backpack, and I was able to easily pack for two weeks in varying climates with room to spare. Although the retail prices are a bit high, their sales make items much more affordable. The website is easy to use, delivery tracking works, and my items arrived as described and on time.

9 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi AJ, Thank you for sharing! We are here anytime you need anything. :)

Classificada 3 em 5 estrelas

Glazed Cherry Durability

I'm writing a review here because I do not see mine published on the website and think the feedback I have is helpful for anyone purchasing the glazed collection.

This glazed cherry carry on with the front laptop pocket was absolutely gorgeous out of the box and I could not wait to use it as my carry-on. That being said, it got scratched up so easily after a 2-fight trip. So many scratch marks from just being placed in the back of the car, and then in the overhead bins on a Delta Flight. I really wish I could upload photos here to give a sense of how bad the scratching was after 1 use, but now it just looks so worn that I don't even want to use it. I would not trust the larger versions to come out of the cargo hold as checked bags without scratches like this, probably worse I fear, which is a bummer because I was so excited to potentially complete this set.

Otherwise, the bag is sturdy, so smooth to roll, and the laptop sleeve is just perfect for business travelers like me! I placed an order for a large sized bag in a different material and hope that it can withstand cabin storage better than the glazed collection.

5 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi! Thanks so much for leaving this review. The Glazed Collection features a high-shine finish that may be more susceptible to visible scratches and scuffs over time, which is normal wear and does not affect performance. However, this is great feedback and we'll be sure to pass along to the rest of our team!

Classificada 5 em 5 estrelas

My 2 items ordered were ordered in a… insulated lunch box and matching crossbody water bottle holder. Both in daisy print.

My 2 items ordered were ordered in a timely fashion. however, FedEx delivered the package to the wrong house, never to be seen by me. FedEx did basically nothing to try to locate my package. Calpak worked with me through all of this. They quickly sent out a replacement package. The Calpak team are great to deal with. I have since received the replacement items. Both items are sturdy and eye candy products! I highly recommend them. You won’t be disappointed. Barb Catalano

28 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Barb! We are so happy to hear that, and hope you love your CALPAK items!

Classificada 5 em 5 estrelas

Great brand

Prompt delivery ♥️

22 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

So glad we could get your order to you quickly!

Classificada 5 em 5 estrelas

I really liked all the items I ordered

I really liked all the items I ordered. Nice quality, beautiful dark cherry color & nice embroidery. I would recommend this brand for sure!!

15 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

We are thrilled to hear that!

Classificada 5 em 5 estrelas

Great product and easy fast…

Great product and easy fast service/shipping. Love the Terra 26?

11 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Tracy! We're so happy to hear that, and we love the Terra 26L Laptop Duffel Backpack as well. :)

Classificada 5 em 5 estrelas

I love my new Calpak bags

I love my new Calpak bags! I've struggled to find a good carry on bag that doesn't slip off my small rollerboard handle, but that has plenty of room and compartments. On my first trip the Calpak worked brilliantly. And I am crazy for the bronze color.

25 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Mary! We are so thrilled to hear that. And that's such a great color!

Classificada 5 em 5 estrelas

Mighty Luka Mini

I bought the Luka duffle mini and I love that it’s a mini that fits so much! It doesn’t get dirty easy because of the high quality fabric and the colors are on point. My fav colors are oatmeal, chocolate and black cherry. Thanks to Calpak, I look forward to traveling.

12 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Jamie, We love the Luka Mini Duffel as well! Such a fun size that packs a big punch. :)

Classificada 1 em 5 estrelas

Quality Not What It Once Was - Terrible Customer Service

I purchased an insulated lunch bag from this company as I had loved the one I bought from them 4 years ago. When I opened the bag, I was shocked at how flimsy it seemed. I decided to let it sit out to see if it retained more of a structure sans shipping bag.

At first glance it seemed fine, but comparing it directly to my older model, it was so obvious the quality was poor. Very flimsy, poor stitching, frayed ends, and even the handles were uneven.

When I attempted to return it, I was told the item was final sale. I pushed back and then they only offered me a gift card and also informed me I'd have to have a shipping fee deducted from the gift card.

As another user said, "This left me with no real resolution, since I no longer trust the quality of their products and have no desire to use store credit." Also, other users have mentioned their customer service is nothing more than AI bots.

I do not recommend this company and warn anyone considering purchasing from Calpak.

7 de dezembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Kelsey, Thanks so much for reaching out. We want you to be completely satisfied with your CALPAK purchase, and our team will be reaching out again to you shortly, so we can resolve!

Classificada 4 em 5 estrelas

Best Tote EVER!

I love the Luka tote! I now have it in 3 colors and bought one for my daughter! I'm obsessed!

The website can be a little finicky so be patient

6 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi! Thanks so much for sharing your feedback-we'll definitely pass it along to our tech team. And SO happy to hear that you love our Luka!

Classificada 5 em 5 estrelas

Absolutely a fan

I have 4 different Calpak items now and I love every single one of them. The Luka duffle is absolutely the best travel bag out there. I just wish the inside wasn't black - it would make finding things slightly easier.

3 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Christy! We're so happy to hear that you love all of your CALPAK items, and thanks so much for the Luka Duffel feedback. :)

Classificada 1 em 5 estrelas

Terrible Customer Service - AVOID at all costs

The diaper bag we had ordered was damaged upon arrival and the customer service is extremely poor. They are automated AI replies which state the same thing over and over again.

I would give customer service a zero out of five.

Absolutely terrible.

6 de novembro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Hi Ramdip! We're so incredibly sorry about this. Our team has just reviewed your previous conversation with us, and we're going to reach out again shortly to remedy. Please look out for another email for us so we can fix this right away!

Classificada 5 em 5 estrelas

Calpak fan for life

I discovered Calpak after receiving the Luka duffle as a gift. After my first trip with it I was smitten. I have since added a few more Calpak pieces to my collection. Each one is made of high quality materials and you can tell a lot of thought went into their designs. Calpak customer service has been great and very responsive whenever I have a question.

10 de outubro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

Thanks so much for sharing this with us, Michele! We're so glad to have you as a CALPAK fan. :)

Classificada 1 em 5 estrelas

Deep scratches not warrantied

I bought 2 pieces of luggage, very expensive but it advertised "warranty" and looked very strong.Hard shell.
For the $$ first trip on airplane it was scratched down through the paint, rubs everywhere. Called and there is no warranty for flight mishandling. I bought it to last. My samsonite soft side at least is cleanable and cheaper better value going on 6 years old. Save your money.

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best Passport Wallet

I purchased the Luka zippered passport wallet and I love how it holds my cards, passport, a pen and a little note book when traveling. I strongly recommend. It’s easy to find in my bag when needing to pull out. Everything is in one wallet. Oh, so easy to clean as well

4 de outubro de 2025
Opinião espontânea
logótipo da CALPAK

Resposta da CALPAK

So happy to hear you love it!

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