Carelink24 Opiniões 

595
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... Ver mais

Classificada 5 em 5 estrelas

Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança
  2. Cabine telefónica de emergência
  3. Serviço de emergência médica
  4. Assistência médica ao domicílio

Escrito pela empresa

For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

595 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(595)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Base unit battery failed

Base unit battery failed, ordered a replacement never arrived. Ordered again, then again. finally got it. Didn't realize it wasn't linked to the fall detector until testing. Call center unable to rectify. Called technical services who went simple process to sort. All staff are very pleasant and helpful however 2 weeks without the system working was incredibly difficult and concerning

22 de outubro de 2022
logótipo da Carelink24

Resposta da Carelink24

Hi Nigel,

Thank you for taking the time to leave your feedback today.

I am sorry to hear that you have experienced technical difficulties with your Carelink24 Personal Alarm Service. I would like to assure you that I have raised your comments with the appropriate departments, who find feedback of any nature invaluable.

I am glad to hear your kind words towards our Staff and that the Alarm is now in working order. Please feel free to get in touch with us again if you require any additional assistance.

I hope you enjoy the rest of your day.

Many Thanks,

Fiora

Classificada 5 em 5 estrelas

From the first enquiry to testing

From the first enquiry to testing the equipment during set up, the response I received during my telephone calls was excellent.
The advisors were pleasant & polite. They were knowledgeable & able to answer all questions without hesitation. I would highly recommend Carelink24 to anyone who requires this type of support.

21 de outubro de 2022
Classificada 5 em 5 estrelas

Great experience all round

Great experience all round. Agents responded to online query form within 6 hours and I spoke with them. They answered my questions professionally and I understood exactly what was offered. Prompt delivery of system and setup was a breeze. Good value for money too. My mind is now a little more at ease

6 de outubro de 2022
Classificada 5 em 5 estrelas

I found the staff that I dealt with…

I found the staff that I dealt with very helpful and friendly. I had a small issue with 2 fire alarms being sent but I only wanted one. I phoned up and the gentleman I dealt with was very apologetic and said he would send me a freehold label to send the item back, this arrived the next day, over all very satisfied

3 de outubro de 2022
Classificada 5 em 5 estrelas

Everyone we have dealt with at Carelink24 have been friendly and understanding

The control unit together with two drop detection wrist units were delivered promptly. Unfortunately we experienced random alerts triggered by neither detector. When reported to Carelink24 they suggested sending two replacement fall detectors which arrived the following day and have proven to be error free. We sent the suspected faulty units back free post. Everyone we have spoken to a Carelink24 have been so helpful and understanding. I have no qualms in recommending them.

1 de setembro de 2022
logótipo da Carelink24

Resposta da Carelink24

Hi Mr. and Mrs. Lindley,

I'd like to thank you for taking the time to leave us your feedback today.

I am glad to hear that you have had such a positive experience with our Staff Members in resolving this matter for you. We take great pride in being able to offer the highest level of care that is possible and our Team will be delighted to hear that their efforts have paid off.

I hope you enjoy the rest of your day.

Many Thanks,

Fiora

Classificada 5 em 5 estrelas

Excellent service

I phoned Carelink for information on an alarm pendant and key safe for my Mum. I was so impressed by the service and the clear information that I ordered these items immediately. They arrived the following day and were easy to install.

23 de agosto de 2022
logótipo da Carelink24

Resposta da Carelink24

Hi Jacinta,

Thank you for your message today and for taking the time to leave your feedback.

I am happy to hear that you have had such a positive experience with our Personal Alarm Service. It is an imperative aspect of our chosen field to be able to provide effective and prudent information to all our potential users.

I will certainly ensure to share your comments with our Staff, who will be heartened to hear their efforts have paid dividends in this instance.

I hope you enjoy the rest of your day.

Many Thanks,

Fiora

Classificada 4 em 5 estrelas

Basically very happy

One instance when I did not want to Q for an answer to a query so I closed the call. A follow up by Carelink was unexpectedly quite a while later. DATE UNKNOWN. Otherwise good service and friendly helpful staff.

25 de agosto de 2022
Classificada 5 em 5 estrelas

A lifeline in quick time

Got this for my daughter, 43, when she came home from hospital following a stroke. Very impressed with the quick response. Good to know that when she is alone she has a lifeline.

20 de agosto de 2022
Classificada 5 em 5 estrelas

My mum had a stroke so we installed…

My mum had a stroke so we installed Carelink service. We couldn't be happier. They are prompt in answering and it's a great peace of mind to know they are there. Mum fell out if bed after trying to get back in and we were alerted immediately. We use this service for my father in law in wakes who has dementia. They have been amazing.

18 de agosto de 2022
logótipo da Carelink24

Resposta da Carelink24

Hi Lesley,

I'd like to thank you for getting in touch with us today and for providing your feedback on the Carelink24 Personal Alarm Service.

We are very glad to hear that the Carelink24 Alarm has been able to provide peace of mind for you and your family. It is our goal to offer the highest-level quality of Service that we can and our Staff will be gladdened to hear your comments on their work.

Please let us know if you require any assistance in future.

Many Thanks,

Cordelia

Classificada 5 em 5 estrelas

I had heard of Carelink

I had heard of Carelink, but it wasn’t until I had a bad fall in my garden and broke my hand that I had to admit I needed it. The whole process from enquiry to delivery was flawless, and I have to admit that it does give me confidence and peace of mind.

15 de agosto de 2022
Classificada 4 em 5 estrelas

I have two boxes one for my…

I have two boxes one for my mother-in-law and one for my mother. My mothers had a power supply battery fault after a week and a new unit sent We get reminders every month to check the boxes out The operators are quickly on the line We have not yet had to use either box in an emergency But helps always there if required

13 de agosto de 2022

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