The welcome bonus is great, but that's about it. RTP's are low and withdrawals are very slow (12h+ for withdrawals) sometimes you get no deposit spins but they simply aren't a good enough of a reason... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Stay far away from this site. Online casinos are not like they used to be, where you could win every now and then. Now the RTP is turned way down and doesn’t let you win even occasionally.... Ver mais
A empresa respondeu
Kasinon ulkoasu on selkeä. Asiakaspalvelijan saa nopeasti kiinni chatillä tai sähköpostitse ja asiakaspalvelu on ystävällistä ja tulee tunne, että asiakasta kuunnellaan. Vastuullinen pelaaminen on... Ver mais
A empresa respondeu
Funker som alt skal, sleit med å få uttak de første 24 timer. Men kansellerte det og fikk verifisert dokumentene mine og etter det gikk det å ta uttak uten noe problem👍🏻 live support funker bra o... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
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Informações de contacto
Chipre
- www.casinofriday.com
3,1
Aceitável
153 opiniões
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Insanely slow withdrawals for PnP
The welcome bonus is great, but that's about it. RTP's are low and withdrawals are very slow (12h+ for withdrawals) sometimes you get no deposit spins but they simply aren't a good enough of a reason to deposit here when you have better options with max RTP and 5-10 minute payouts.
6 de abril de 2026
Opinião espontânea
Resposta da CasinoFriday
Hello Onni,
Thank you for your feedback. We’re glad you enjoyed the welcome bonus, and we’re sorry to hear about your concerns regarding withdrawals and RTP.
All games use certified RNG technology, and RTP values are set by the game providers — not the casino — and cannot be adjusted by us.
Withdrawal times can vary depending on the payment provider, but we always aim to process requests as quickly as possible.
Any fees or conditions are shown clearly before you complete a transaction.
We’d be happy to review your account and look into the withdrawal delays you experienced. Please reach out to our support team via live chat or on support@casinofriday.com so we can assist you directly.
Best regards,
Cecilie at CasinoFriday
Stay far away from this site.
Stay far away from this site.
Online casinos are not like they used to be, where you could win every now and then. Now the RTP is turned way down and doesn’t let you win even occasionally.
Before, RTP (return to player) was up to around 98%. Now it’s down to nearly 90%, and no matter how many times you deposit, the chances of actually winning anything are microscopic.
This site is like all other online casinos in 2026, with ridiculously low payout percentages.
On top of that, you have to pay up to 10% in deposit fees, and I’ve heard it’s the same for withdrawals. Cant confirm as i havent withew a single time in 2025 or 2026
So for every 1000 NOK you deposit, you lose 100 NOK, and another 100 NOK on withdrawal — meaning you effectively have 800 NOK, while the casino and intermediaries have taken 20%.
This site, like most other casinos, feels completely rigged with everything that comes with it.
1 de abril de 2026
Opinião espontânea
Resposta da CasinoFriday
Hi Rune,
Thank you for sharing your concerns. We want to clarify a few important points about how online casino games work:
RTP (Return to Player) values are set by the game providers, not the casino, and they cannot be altered by us. These RTPs are publicly available and independently tested.
RTP does not guarantee short‑term wins — it’s a long‑term statistical average, so results can vary widely from session to session.
Deposit fees depend on the payment provider, and we always display any applicable fees before you confirm a transaction. Withdrawals do not include hidden charges.
All games operate using certified Random Number Generators, ensuring fair and unbiased outcomes.
We understand it’s frustrating when luck isn’t on your side, and we’d be happy to review your account and answer any questions directly. Please reach out to our support team via live chat or on support@casinofriday.com so we can assist you further.
Best regards,
Cecilie at CasinoFriday
Worst casino ever,put 15000 and didnt…
Worst casino ever,put 15000 and didnt get nothing,its not real,bonuses dont give nothing,dont play this shit😡
1 de abril de 2026
Opinião espontânea
Resposta da CasinoFriday
Hi there,
We’re truly sorry to hear about your experience. We understand how frustrating it can feel when luck doesn’t go your way, especially after depositing a significant amount. Still, we want to clarify a few important points about how our platform works:
All games on CasinoFriday use certified Random Number Generators (RNGs) that ensure fair and unbiased results. These systems are tested by independent regulators and cannot be influenced by the casino.
Bonuses always come with clear terms and conditions, including wagering requirements and game contributions. These are displayed transparently before you accept any offer.
Winning is never guaranteed, even with bonuses — outcomes are always based on chance.
Our support team is always available to review your account, verify game rounds, and explain any results if something feels unclear.
We’d really like the opportunity to look into your case personally. Please reach out to our customer support team through live chat or support@casinofriday.com with your registered email so we can investigate and assist you properly.
Your feedback matters, and we want to make sure you feel heard and supported.
Best regards,
Cecilie at CasinoFriday
Dårlig hold dere unna
Dårlig hold dere unna. Ikke verdt å besøke denne siden. Ny etablert .
21 de janeiro de 2026
Opinião espontânea
Resposta da CasinoFriday
Hei,
Det er veldig leit å høre at du har hatt en negativ opplevelse hos oss.
Vi ønsker alltid å levere en trygg og god tjeneste, og tar tilbakemeldinger som dette på største alvor.
Hvis du har opplevd problemer eller noe ikke har fungert som forventet, vil vi gjerne hjelpe deg videre.
Du kan når som helst kontakte oss via livechat eller e‑post på support@casinofriday.com, så ser vi nærmere på saken din og finner en løsning.
Takk for at du tok deg tid til å dele din erfaring.
Med vennlig hilsen,
Cecilie hos CasinoFriday
Ensimmäinen talletus ilman etuja.
Ensimmäinen talletus ilman etuja.
Kierrätin yli 250€ ja kotiutuksen jälkeen ilmaiskierrokset hävisivät tililtä. Vastaus oli osastoa "voi voi". Tilini suljettiin, kun väänsin asiasta yrittäessäni saada talletukseen kuuluvat ilmaiskierrokset takaisin.
17 de janeiro de 2026
Opinião espontânea
Resposta da CasinoFriday
Dear Joonas,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and would like to clarify what occurred.
As outlined in our Terms and Conditions, bonus play can only begin once real money funds are fully used. Specifically, §15.2 states that if a real money withdrawal is made, any remaining bonus balance and unclaimed bonus tokens, including free spins, are forfeited. In your case, a withdrawal was requested before the bonus was activated, which is why the free spins were removed from the account. This information was explained to you during our chat conversation.
Regarding the account closure, during the same interaction certain statements were made that raised responsible gaming concerns. Under §22.5 of our Terms and Conditions, we are required to take action when such concerns arise, which may include placing limits or closing an account to protect the player. We explained this decision to you at the time and it was taken in line with our regulatory and responsible gaming obligations.
We understand that this outcome is frustrating, but we acted in accordance with our published rules and our duty of care. If you wish to review the full Terms and Conditions, they are always available on our website.
We appreciate your understanding.
Best regards,
Trine at CasinoFriday
Do yourself a favour and avoid these…
Do yourself a favour and avoid these crooks
7 de novembro de 2025
Opinião espontânea
Resposta da CasinoFriday
Hi Bob,
We’re sorry to hear you feel this way. We take all feedback seriously and are committed to providing a fair and transparent gaming experience.
Our platform operates under strict regulatory oversight, and all games use certified Random Number Generators (RNGs) to ensure fairness.
We also publish Return to Player (RTP) percentages for our games so players can make informed choices.
If you’ve had a negative experience, we’d appreciate the opportunity to look into it and address any concerns directly. Please reach out to our support team in our live chat or through email: support@casinofriday.com — we’re here to help.
Best regards,
Cecilie at CasinoFriday
I love casinofriday
I love casinofriday! They always give me lots of bonuses and I make lots of good withdrawals. Customer service is always very helpful
14 de outubro de 2025
Opinião espontânea
Resposta da CasinoFriday
Hi Abby,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the bonuses and having great success with your withdrawals 🎉.
Our team works hard to make sure our players feel supported and valued, so it's fantastic to know our customer service has been helpful to you.
We truly appreciate you being part of the CasinoFriday community — here's to many more exciting moments ahead!
Best regards,
Cecilie at CasinoFriday!
I was a player since almot the devut of…
I was a player since almot the devut of the casino. Today I had an issue and a misunderstanding about a bonus and I just wanted to close my account for few days and they have close it forever and they are saying that this is my responsibility to check the translator before sending them an message. They never confirmed that I was indeed wanted to close it definitely and that was not the case. And the only response that I have is we can’t do nothing, seriously after maybe for years this is the worse eay I was treated and I am furious because NO ONE wants to really helps!
30 de setembro de 2025
Opinião espontânea
Resposta da CasinoFriday
Hello Emilie,
Thank you for sharing your experience. We're truly sorry to hear about the frustration you've felt — especially as a long-time player. While we can’t discuss personal account details here on a public forum, we’d like to clarify a few general points.
If a player contacts us and explicitly requests that their account be permanently closed or never reopened, we are respect that request — even if they later change their mind. This is part of our commitment to responsible gaming and player protection.
That said, we do have a dedicated team that carefully reviews all reopening requests. They evaluate the full history of communication and determine whether reopening the account would be responsible and appropriate.
If you feel there’s been a misunderstanding or would like to discuss your case further, please don’t hesitate to reach out to us directly at support@casinofriday.com. We’re here to help and will do our best to assist you.
Best regards,
Cecilie at CasinoFriday
Account was hacked and they couldn’t help
I made a deposit of 300$ and was awarded 150$ in bonus. I was playing the take the bank game at a bet 1.20. I got the free spins but the amount I was winning were not matching the winning of my free spins. The amount in my account were going out of wack; up and down. The amount should have only gone up as I was on free spins. I decided to contact support, please note that it is difficult to know how much money I had in my account at this time as the numbers were going all over the place and I was winning, but let’s just say 280$ when I start talking with support. Then support ask me if I was playing another game which I wasn’t as I had only deposited 30-40 minutes prior and I had only take the bank game so far. They then decided to close my account and said that they couldn’t do anything for me. That it look like I was maybe hacked and ask if I had given my password to anyone. Why would I give my gaming password to anyone. I don’t let people play on my account. Anyway they told me that I should contact the police and that they were closing my account. To me it looks like their account/site was hacked. Its not so much that I am wanting the 280$ back it’s the way that they responded to me almost saying like I did something wrong and closing my account. I had played their casino for a few years and was a vip winner. I am just trying to warn
People when using their account. I did not understand why they could go look at my gaming history to try to understand what happened. Be careful when playing as I don’t feel that their site is very safe and they will not do anything to help you
29 de agosto de 2025
Opinião espontânea
Resposta da CasinoFriday
Hi Estelle,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the confusion and frustration you've encountered, especially as a long-time player and VIP member.
We understand how concerning it must have felt to see unexpected changes in your account balance during free spins. Normally, winnings from bonus rounds should reflect accurately, and any discrepancies are taken seriously. In rare cases, technical issues or account security concerns may prompt further investigation.
When our team suspects unusual activity, such as potential unauthorized access, we are obligated to take precautionary measures to protect both your account and our platform. This includes temporarily restricting access and advising you to contact local authorities if there's any indication of a breach. We absolutely do not intend to imply wrongdoing on your part, and we’re sorry if our communication came across that way.
Please know that we are committed to maintaining a safe and fair gaming environment. While we cannot discuss specific account details publicly, we encourage you to reach out to us again via live chat or email at support@casinofriday.com so we can revisit your case and clarify what happened.
We truly value your loyalty and hope to restore your trust.
Cecilie at CasinoFriday
Im using the casino Friday almost 2.5…
Im using the casino Friday almost 2.5 -3 years and in general I play in casino 10 years. Yesterday and Today I had the worst experience ever.
So after depositing some big amounts and lose they send me a email and asking for Source of Wealth information and send me a link to show them where I receive the salary .
I did after 2 minutes . And in same day I win around 9000 euro and try to withdraw the 4000 from them because the limit it’s 4000 and the withdrawal it’s still pending as vip member we have instant payment and the money comes in few minutes or few hours .
But the bad situation it is I have try to contact my Manager in several emails and they are replying to me they don’t have information about that . If the manager doesn’t have information who need to have and inform the player .
When we made the deposit there it’s not any problem the money gone in seconds to gaming account but when we need ti withdraw it there it’s take time and nobody know what going wrong . They are trying to delay the withdrawal and maybe the player cancel the withdraw and lose it again because 80% of players are doing that .
That was my experience and I will
Let you know for updates . Thank you .
24 de julho de 2025
Opinião espontânea
Resposta da CasinoFriday
Dear Franklino,
Thank you for your message and for being a valued VIP member with us for almost three years. We truly appreciate your loyalty and the trust you have placed in our casino.
Regarding your recent withdrawal request of €4,000, please note that while VIP withdrawals are generally processed instantly, there can occasionally be additional checks or processing time required for larger winnings or recent account updates. This is to ensure compliance with financial regulations and to protect both our players and the casino.
We understand this may be frustrating, especially after your recent win, and we are working to complete the process as quickly as possible. Our payments team is actively reviewing all withdrawals, and we will always notify you the moment they have been approved and released.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to us directly.
Kind regards,
CasinoFriday Loyalty Team
Hello so my name it’s Franklino and my…
Hello so my name it’s Franklino and my email it’s if you want to check my account . So I’m using the casino Friday almost 2.5 years I have play in total around half million you can check from my details . Yesterday night I did a withdrawal 4000 euro after lossing a bigger amount, all the withdrawal for vip members are instant payment takes 1-2 hours some times minutes . Until now I have try to reach the support what it’s the problem and nobody from there knows , they just telling me to wait from my VIP ACCOUNT MANAGER response . I have send 3 emails until now and nobody have reply to me . This situation it’s not good at least if they live chat doesn’t know why the withdrawal it’s late they have to get information from the MANAGER but still they didn’t . I’m very disappointed about that because till today I have use the casino Friday for long time and almost every day . Thank you
23 de julho de 2025
Opinião espontânea
Absolutely zero respect for vip players…
Absolutely zero respect for vip players spend thousands every week and get very little in return in the way of a loyalty bonus
18 de julho de 2025
Opinião espontânea
gir meg bonus men må bruke over 50k kr…
gir meg bonus men må bruke over 50k kr for å få pengne mine etter det. (noe som gir litt mening) men så utgår bonusen samme dato og samme minutt så det går ikke, de lager det ikke veldig clear at den utgår på samme tid som når du redeemer den, så brukte flere timer på å klare det og når jeg skulle ta pengene ut så var det ikke vits fordi den hadde ut!gått.
drit side bruk heller boabet1, alldri hatt problemer med de, bra service og lett å forstå seg på. IKKE BRUK CASINO FRIDAY!!!
10 de junho de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei Oliver,
Takk for din tilbakemelding og beklager så mye for denne ulempen.
Om du vinner noe med bonus penger eller grats spins så vil gevinsten også være bonus penger, som deretter må omsettes før du kan ta dem ut.
Etter du har hentet bonusen så er denne gyldig i 24 timer, altså du må bruke gratis spinnene innen 24 timer, og deretter har du 30 dager på å omsette eventuelle gevinster fra spinnene.
Vi beklager så meget om dette ikke har fremkommet klart nok i tilbudet.
Om du tar kontakt med oss via support@casinofriday.com eller vår live chat så kan vi se nærmere på saken for deg!
Med vennlig hilsen,
Cecilie på CasinoFriday
Spiller slots der med noen fettere og
Spiller der med noen fettere og.
Spillt i ca. 1 år, fetterne har spillt noe lengre der.
Får alltid satt inn, og tatt ut enkelt via revolut.
Han ene fetteren vant ganske bra fra en freespinn, og fikk tatt ut uten problem.
Lett å navigere eller slots, og bra UI, sammenlignet med noen andre jeg har prøvd.
Norge blokkerte nylig nettsiden (staten blokkert mange casionoer) men det er ikke vanskelig å fortsatt logge inn, bare å gjøre noe i DNS innstillinger på browseren.
25 de maio de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei,
Tusen takk for at du deler erfaringen din!
Veldig hyggelig å høre at både du og fetterne dine har hatt en god opplevelse hos oss – både med spillutvalg, brukergrensesnitt og utbetalinger!
Vi setter også pris på at du nevner løsningen rundt tilkobling – vi vet det kan være litt frustrerende med blokkeringene, men godt å høre at du fant en enkel måte å løse det på.
Ikke nøl med å ta kontakt på support@casinofriday.com eller via live chat skulle det være noe vi kan hjelpe deg med!
Med vennlig hilsen,
Cecilie hos CasinoFriday
Rigga greier
Se hvordan dette har endra seg. Etter norsk myndigheter prøvde å stenge ned. Elendige gevinster og jackpot 6000 og mega joker er borte. Noen spill det gikk ann å vinne litt på. Har prøvd mange andre og er du heldig vinner du 3000 på 50 kr pr spill. Må bare si De legger opp til att oss norske skal holde oss kun til norsk tipping. Helt elendige greier blitt dette. Så anbefaler alle norske til å styre unna. Dette er rigga.
30 de abril de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei Åge,
Tusen takk for at du tok deg tid til å dele dine erfaringer – vi setter pris på både positiv og kritisk tilbakemelding.
Vi forstår at det kan føles frustrerende når opplevelsen ikke lever opp til forventningene, spesielt hvis man tidligere har hatt bedre flaks. Vi ønsker samtidig å informere om at RTP (Return to Player) er fastsatt av spillleverandørene selv, og dette er ikke noe vi i CasinoFriday/Shotz kan endre, påvirke eller rigge på noen som helst måte.
Det at enkelte spill er fjernet eller utilgjengelige skyldes tekniske og regulatoriske endringer, og har ingen sammenheng med DNS-blokkeringer fra norske myndigheter. Disse blokkeringene påvirker kun tilgang via visse nettadresser, men ikke innholdet eller spillopplevelsen i seg selv.
Vi beklager oppriktig at du ikke har hatt mer flaks hos oss i det siste – spillopplevelsen skal være underholdende, og vi ønsker at alle våre spillere får en trygg og rettferdig opplevelse.
Ta gjerne kontakt per support@casinofriday.com om du har flere spørsmål eller ønsker videre hjelp.
Vennlig hilsen,
Cecilie hos CasinoFriday!
Bra casino vunnet mer enn jeg har…
Bra casino vunnet mer enn jeg har deposita, lagt inn 250 kr gjort om til 15-10k bra nettside, av og til mer flaks om man bruker50% og 100%, spiller du med omhu så kan du ta ut mer enn å gi vekk gratis penger
30 de abril de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei Ole,
Tusen takk for din tilbakemelding – det setter vi stor pris på!
Det er fantastisk å høre at du har hatt en positiv opplevelse hos oss og at nettsiden fungerer bra for deg. Vi er glade for at du har hatt gevinst og at du har fått god verdi for innskuddet ditt.
Det er også fint å høre refleksjonen din rundt bruk av bonuser og ansvarlig spill – vi er helt enige i at det lønner seg å spille med omhu.
Takk igjen for at du tok deg tid til å dele dette med oss!
Vennlig hilsen,
Cecilie hos CasinoFriday
Innloggingsproblemer
Hvorfor kommer jeg ikke inn på siden deres lenger, usikker side kommer det frem 🤨
19 de abril de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei Rolv
Thank you for your feedback
We kindly ask you to contact the support on support@casinofriday.com So they can assist you with logging in to your account
Thank you
Regards
CasinoFriday
Is it only me who can’t log in on…
Is it only me who can’t log in on casino Friday?! I can’t even reach their support
31 de março de 2025
Opinião espontânea
Resposta da CasinoFriday
Hello Olav,
Thank you for your feedback, and I'm sorry to hear you're having issues logging in to the page and reaching our support!
Please contact us on support@casinofriday.com and we can look closer into your account as this is unfortunately not possible through a public forum.
Thank you, and I apologise again for the inconvenience!
Best regards,
Cecilie at CasinoFriday
Funker som alt skal
Funker som alt skal, sleit med å få uttak de første 24 timer.
Men kansellerte det og fikk verifisert dokumentene mine og etter det gikk det å ta uttak uten noe problem👍🏻 live support funker bra også, fikk svar i chat etter 5-7 min ventetid.
Så får jeg bare krysse av fingrene at uttak blir enda raskere siden jeg har allerede verifisert meg med alt.
22 de março de 2025
Opinião espontânea
Resposta da CasinoFriday
Hei,
Tusen takk for din hyggelige tilbakemelding!
Vi setter stor pris på at du tok deg tid til å dele din erfaring med oss.
Vi er glade for å høre at du fikk hjelp raskt via live support og at uttakene har gått problemfritt etter verifiseringen. Vi håper også at fremtidige uttak går enda raskere for deg!
Hvis du trenger noe mer hjelp eller har spørsmål, er vi alltid her for å assistere deg enten det er på live chat eller per support@casinofriday.com
Takk for at du er en del av vår tjeneste!
Med vennlig hilsen,
Cecilie på CasinoFriday!
Difficulty getting the account verified , no response back on last document requested, it's been well over a week.
I've really enjoyed playing on this platform and deposited large amounts the last couple of months. The issue is now that I go to verify my account after winning a large amount. They have made it really difficult.
I have submitted all requested documents and now on the last stage they have requested proof of ownership which I submitted. First I got a response it would be reviewed in twenty four hours. And now they're saying it could take weeks to review this last document.
I have submitted same documents on multiple different platforms and never had any of these issues.
I have emailed the loyalty department and get no response back what so ever. Very disappointed as I thought this was a honest and trustworthy platform.
28 de fevereiro de 2025
Opinião espontânea
Resposta da CasinoFriday
Dear S Dhillon,
I truly apologize for the frustration you’ve experienced, and I understand how important this matter is to you. First and foremost, I want to thank you for your continued loyalty and the trust you've placed in CasinoFriday.
I sincerely apologize for the delay in our response. We have already replied to your previous inquiry from our loyalty@casinofriday.com address, and I’ve just personally sent you an email verifying the last few missing documents for your review. I understand the inconvenience caused by the delay, and I assure you that we're actively working on resolving this as quickly as possible.
I deeply appreciate your patience, and I want to reassure you that we value you as a player and take your concerns very seriously. Please feel free to reach out to us directly if you need any further assistance or if anything remains unclear.
Thank you once again for your understanding, and we will do everything we can to get this sorted for you as swiftly as possible.
Warm regards,
The Loyalty Team
CasinoFriday
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.