If I could rate this 0 stars I would. The communication is beyond horrendous. Every customer service rep says something different than the previous one. They will just hang up if they do not know the... Ver mais
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Leia as opiniões dos outros
terrible company, still trying to get approval on one document that I've submitted seven times now. I would give negative stars if I could. I would NOT recommend at all
Worst customer service you could imagine!!! I can't even go to my clinicals because they won't answer my calls, drop my calls, or drop the call halfway through the conversation when I need help with a... Ver mais
I’m telling you right now, if you are submitting vaccinations ONLY SUBMIT The vaccination record do not submit your full vaccination history with any negative titers on it, EVEN if the negative titer... Ver mais
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Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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We have had so much trouble with…
We have had so much trouble with castlebranch. My daughter is in college and has to have all the documents uploaded but they kept rejecting them because her DOB was wrong. She called and fixed it but it never was fixed on their end so it keeps getting rejected and then she has to keep calling back. We have also paid for multiple background checks due to this issue just to try and get it done. When you are already paying $2k for books and other college expenses, it all adds up. Now, her drug test is not there. She got it done 2 weeks ago and because there is an issue either with the lab or castlebranch they are letting her know that she may fail. Castlebranch is NOT easy to understand and navigate and out of all her professors, only one was trained and the other professors just say to get it done and won’t help. I do not recommend castlebranch!
Really need to work on customer…
Really need to work on customer support! Customer support should be there to help the customer with information not to yell and argue.
Complete dumpster fire
Read the google reviews and you will know why they should be put out of business. At the very least sued. I am in school for healthcare. I got a flu shot in June (per their instructions) and now 4 months later they want me to get another flu shot or I am "out of compliance" as if magically I will transmit the flu to people before next June. (next flu shot) Completely asinine. I understand when flu season is but I am my patients will be just fine. 2 flue shots in 4 months is overkill. No doctor or nurse would recommend that.
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