Do not touch this company… I waited 6wks for my order to finally arrive. I sent numerous emails telling them not to bother sending as I will be sending the goods straight back. Guess what goods arrive... Ver mais
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Leia as opiniões dos outros
Ordered Friday 11;14am, received notification Friday 5:24pm saying won't be shipped until Monday on a 24 hour service. Why wasn't this flagged at time of order? Received a mail 02:08am Monday sa... Ver mais
Customer care are useless!!!! I’ve waited over a month for an “ok” jumper, was supposed to be a few days. Didn’t hear a thing from anyone. Don’t shop here.
My parcel never reached me, and Evri confirmed in writing that it was lost. Cavari London still refused to take responsibility, relying on a photo of a parcel left outside a door that wasn’t mine an... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Caviar Classic is a small London based caviar & Fine food company, owned and run by Darren Pedersen. We pride ourselves on offering an amazing product straight from the producer. We believe that a satisfied customer is our biggest asset. WE want to go back to the time when customer service actually meant that the person on the other end of the phone actually can be bothered. And all our team love what they do. That we have some of the most amazing customers makes it that much easier. Therefore all our products are of the highest standard. We endeavour to ship your order to you as soon as you have ordered it, normally within 24 hours.
Informações de contacto
144 Cambridge Heath Road, E1 5QJ, London, Reino Unido
- +44 207 613 2565
- sales@caviarclassic-london.com
- www.caviarclassic-london.com
2,3
Mau
623 opiniões
Sem histórico recente de solicitação de opiniões
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Great service !!
Great service !!!
Good quality caviar and fast delivery. Highly recommend .
7 de abril de 2021
Wonderful service!
Wonderful, generous service from Darren and the team, as always.
7 de abril de 2021
As always brilliant product
As always brilliant product and service. I'm not too hot on the use of DHL because it sat overnight at Heathrow but they only use it for oversize orders. Order modest but more often is what I'll take away from that.
6 de abril de 2021
Always first class service
6 de abril de 2021
Unfortunately I do not find Freshwater…
Unfortunately I do not find Freshwater Beluga Hybrid Caviar tasty. It was bought for my birthday and I am disappointed.
31 de março de 2021
Resposta da Caviar Classic London
Dear customer. We do recommend thst if your not sure which caviar you prefer, then try a small duo/trio selection. We belive we have one of the biggest/widest selection of caviar's available. May I recommend that you try the Oscietra next time.It's a slightly salties caviar, with a mild nutty aftertaste. If you need some advice or wish to come for a small tasting in our Shop in E1/Whitechapel then please don't hesitate to get in touch.
The delivery was great and packaging I…
The delivery was great and packaging I was told was excellent.
Not sure if it has actually been consumed yet!
Best
JB
29 de março de 2021
An excellent service and wonderful to…
An excellent service and wonderful to receive so efficienty a caviar order. Will continue to use this company. Thank you Darren.
23 de março de 2021
I placed an order for caviar on…
I placed an order for caviar on December 13, 2020, nothing has arrived and after three months I still haven't received my refund. A serious company that cares about its customers does not behave like this.
19 de março de 2021
Opinião espontânea
Resposta da Caviar Classic London
Dear Rossano,
Thank you for taking the time to leave feedback on our Trustpilot page.
Firstly, I would like to sincerely apologise for the inconvenience the delay in shipping and processing of your refund may have caused. After looking into the history of your order, I can see that there was a lengthy issue with shipment due to Brexit over the new year. We did try to ship more than once with DHL, but both times the parcel was rejected and returned to us.
With regards to the refund, our team successfully processed this through our system, however it was rejected by PayPal and the funds came back to us. Our Director is treating this as a matter of absolute urgency and is currently in discussion with PayPal to solve this problem. We aim to have the funds returned to you by the end of the day on Monday 22nd March. If we are unable to resolve the issue with PayPal by Monday, we will create an entirely new transfer to make sure you receive the funds.
I'd like to emphasise this is not usual form at Caviar Classic London, we pride ourselves on giving the best service we possibly can, even when faced with technical issues or the detrimental effects of Covid-19. Our Director has taken full responsibility for your case and rest assured it will be solved.
Kind regards,
Lewis
Caviar Classic London
Excellent service
13 de março de 2021
always perfect
11 de março de 2021
Immaculate delivery service and perfect…
Immaculate delivery service and perfect product. Didn’t disappoint.
10 de março de 2021
Only high quality foods
These guys only sell high quality foods.
All are delicious.
All are well packed for delivery.
All delightful!!
9 de março de 2021
Excellent service!!!!!!
9 de março de 2021
Excellent service as always.
8 de março de 2021
SUBLIME
One word: SUBLIME!
Spectacular service and delicious caviar. I will definitely order again and recommend the company to friends and family.
5 de março de 2021
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