Celebrity Furniture Opiniões 

I’m delighted with my Hollingwell chair. I’m only 5ft3in and it is the perfect size for me. It feels very stable when it’s lifting me up and is really comfortable. Thank you for the perfect chair!

**18TH August
Today our replacement chair arrived delivered by Downtown who as always 2 very helpful men brought the chair in assembled it and checked all workings, we inspected the chair, it was perfect no flaw in the fabric no damaged frame
Thank you Celebrity a quality chair with no imperfections as expected, alls well that ends well
Special thanks to Downtown (Grantham) for your help and support throught this really appreciate your help and support
Revised my rating of Celebrity, your furniture is quality,never doubted that and am now very happy with your service **14TH August
Well have heard from our retailers, Downtown who have told us the replacement chair will be delivered on Monday 18th August
We will see what the condition is when we receive the replacement chair but from Celebrity refusing to change the original faulty chair (fabric weave problem and damaged frame) to this is a big step forward hopefully all will be resolved, watch this space
Posting on here seems to have made Celebrity have a re think
Just to add Downtown have been excellent in helping resolve this problem

**25th July
Just to update, we have since heard from Celebrity through Downtown and Celebrity.
When things get sorted I will update my review, it looks promising**

Celebrity Furniture Products are good but be warned if you have problems be warned they will not help We bought 2 cloud zero recliners and a 3 seater sofa so far so good
The day they were delivered we noticed that there was a long mark on the cloth of one of the recliners we pointed this out to the delivery men who agreed that it was a fault in the weave of the fabric and the frame was also damaged dented and paint off took photos and sent them in to the retailer (Downtown) who were very good they contacted Celebrity who sent out an assessor who checked round took photos and also said it was a fault in the fabric but was also very unhelpful sent his report in.
Celebrity emailed and said those problems were par for the course and refused any help. Having paid around £3000 for the chairs we are very unhappy with the condition
OK Celebrity furniture are disputing this saying they have no idea of the problems, to make it clear the guy that came out was from an insurance company he was not very helpful in fact he was very abrupt about things he tipped the chair up inspected and took photos tipped the chair back up and then measured the distance from the wall to the chair back although why we didn't know why.we asked why he measured he just didn't answer as to why, we told him the chair was moved closer to the wall when he tipped it back, we always moved the chair away from the wall when we wanted to recline it fully.
When we got a reply from Celebrity they said the damage and the unsatisfactory weave in the material is common, Trustpilot have said "" You’ve written a review for Celebrity Furniture, and they’ve asked for more details to better understand your experience.""
I can help the chairs (2 x cloud zero, your top of the range) were purchased through Downtown (Grantham) ORDER NUMBER 358270.if you need more info contact Downtown (who have been great from order to delivery and beyond)
It was not the delivery men at Downtown who did the damage, we watched them carry the chairs in and set them up,
They also noticed the problems
The reply we got from Celebrity was very dismissive of our concerns saying that was considered acceptable and considered no problem, sorry but when your paying over £3000 for the chairs we expected then to be perfect, they also said the chair was too close to the wall, and we would be expecting warranty if the chairs got twisted, as I pointed out above the chair was closer to wall due to the inspector tipping the chair on its back then tipping it back on its sliders as we have a wooden floor so it slides very easily
We always move the chair away from the wall when reclining!!
Overall our experience with Downtown as been excellent but Celebrity customer service leaves a lot to be desired look forward to Celebrity's comments

Purchased a Hollingwell recliner almost a year ago in Montage pebble,by Celebrity Furniture the chair has been a great buy my back and legs are so much better,the chair is so quiet and comfortable, my only mistake was the colour should have been dark due to light colours show the marks a lot more, so i have just bought dark Brown arm covers,but i wish you could purchase these direct from Celebrity Furniture

I recently ordered four casters of the wrong size by mistake. I returned them and was sent the correct size by return of post next day. First class service.

Excellent staff and quick delivery

Excellent service.ordered yesterday arrived this morning.does not get better than that,thank you.

Ordered new remote got within 24hr great service

I emailed celebrity to find out if we could get a replacement handset controller for my 96 year mothers chair as hers was

frayed badly, and we were concerned about keep taping it up. They quickly replied with the order number for the correct part. My Mother placed the order in the afternoon and the new replacement controller arrived the next morning. Excellent Customer Service. Thank You. Highly Recommend!!

Wonderful service from making enquiry to receiving remote. Faster than amazon lot better service.

My elderley father relies on his chair to get up with the help of one carer.
When the control wire became damaged after years of use I was relieved to find we could still get a part for an old model.

Customer service cheerfully helped and had a replacement controller out same day. I was able to unplug the old broken one as instructed on the phone and get the chair working again.

Remote control for HSL chair arrived quickly and seems to be working ok.

Took delivery of a thee peace on the 23/3/25 noticed problems same day phoned the retailer who could not have been more helpful and still is but the quality is very poor for £5000 the two chairs have faulty mechanisms the settee one side of the back needs more filler the seat on the chair is stating to sag so not happy at all with this item regret the purchases through out this problem the retailer who sold it to me could not have been more helpful and still is doing all they can to put it right it feels like I have a second hand suit . I did phone Celebrity direct was not interested at all just said get onto the retailer

23.5.2026 still having problems with one chair sagging at back told to dress the cushion told if I want Celebrity to look at it cost £75 +VAT going on last experience with them said nothing wrong should be independent inspection not what you expected from something you have paid over £5000 for no problem with retailer

I needed some help regarding a broken spring on my Celebrity chair. The very helpful Customer Services adviser dealt with my phone call immediately, understood the problem and knew exactly what was required.
Simple! Many thanks.

When your warrenty expires (after 5 years) and you have an issue with the mechanism give Celebrity a call or an email. They may not be able to fix the matter but have contacts you can use or their own in-house expertise to suggest a solution and eventual fix.
If their service is this superb post warrently image how they can help you in the warranty. Excellent!

Needed a replacement handset for an hsl chair ,and noticed the similiarity with the celebrity one although the number on the back was different.
Emailed celebrity to enquire whether it would be the same and received a reply the following day saying it was. Ordered one on the Friday arrived on Monday.
Way cheaper than hsl. Faultless service

Receipt #1195-9888.
1 x Chair Back 1 x Armcaps, Cost £146.00.
I used to have cream-coloured arcovers.
With scissors, I cut holes for the wooden handholds to go through for my Powered recliner armchair.
But now I have the same material, Armcaps & Chair-back.
They are exceptionally well made.
I'm very thankful to the company for helping me.

The Customer Service was really excellent throughout. I had a problem with the product when it arrived and they responded to my email in less than 40 minutes and resolved the issue

i rang celebrity up on Monday morning to get a new
controler for my chair i have had for many years and the lady was so good at sorting the right one for my
chair and said she would get it sent out right away and it arrived Tuesday the next day first class service
thank you george

Wanted a spare part, just a caster for a lounge chair. Web site was easy to use, however a bit more tech info would have helped. Although they missed the first delivery date I was given, delivery was in time second time around.
All in all very happy

Very helpful in providing advice on how to fix my many years old Celebrity recliner/riser armchair. Daunting at first to get underneath and see the component boxes. But easier to understand with a bit of attention to it. Celebrity Furniture offered that I could return components bought on their website, if I found they did not fix the problem. I did this first for the handset (because it was not the cause of the problem); refunded no quibble. Then I tried the control box, as recommended next step. Now my chair works fine.
Great service. Recommended.