Centerwellhomehealth Opiniões 

I am senior on Medicare with a type one diabetic condition, and am working with my endocrinologist on getting the correct types (2) and dosage correctly. The order was called in to Centerwell and fortunately I set up my account to get my approval for anything being delivered. My Doctor wrote a script for two months. Centerwell filled it and carged me $105.00 for two months insulin. The problem is that you can only charge a max of $35.00 per month. I called them up and asked why so much and they responded we only fill three month orders. They were going to send me two months supply but charge me for a three months’ supply. As a side note, Insulin is never counted for a deductable.

Additionally, I needed needles for insulin pens for a three month supply and was charged $30.00 per box. When I received the package, I looked up the same exact product in brand and “model” and found them for $5.00 per box with the shipping for boxes for a dollar each. Fortunately I sent the Centerwell order back with their RMA and awaiting a refund.

I performed some research and found the CEO of Centerwell being a Doctor and a MBA. Obviously he only wants to focus on the MBA role

Stay away from this organization

So unreal, blood pressure and diabetes preventive medicine several weeks late, every three months! I've called and talked with cs several times, they blame it on "missing" USPS says "pending" but I am told that it's "missing" and now have to wait 2 weeks and call back to file a new rx.
Duh, I guess they are trying to make me go elsewhere....
From USPS


Moving Through Network

Processing at USPS Facility

CORTE MADERA, CA 94925

January 13, 2025, 9:10 am


Processing at USPS Facility

CORTE MADERA, CA 94925

January 13, 2025, 7:40 am

Departed USPS Facility

PETALUMA, CA 94954

January 13, 2025, 5:15 am

Arrived at USPS Regional Destination Facility

NORTH BAY CA DISTRIBUTION CENTER

January 13, 2025, 3:25 am

Arrived at USPS Facility

PETALUMA, CA 94954

January 13, 2025, 3:13 am

Departed USPS Regional Facility

SAN FRANCISCO CA DISTRIBUTION CENTER

January 13, 2025, 1:36 am

Arrived at USPS Regional Destination Facility

SAN FRANCISCO CA DISTRIBUTION CENTER

January 13, 2025, 12:44 am

Accepted at USPS Regional Destination Facility

SAN FRANCISCO CA DISTRIBUTION CENTER

January 12, 2025, 11:29 pm

Departed USPS Regional Facility

PHOENIX AZ DISTRIBUTION CENTER

January 10, 2025, 7:57 pm

Pre-Shipment, USPS Awaiting Item

January 10, 2025
REPLACEMENT RX Over a month off medicine

Hide Tracking History

When they text or call me they call me Marco I am a female not a man. They scheduled me for 2 tests when I ask why these tests was ordered they would not tell me any information

This place is home to some of the most f*d up health care offerings I've ever experienced. I've had better rural, small town, services. Honestly, so far, the entire health care process in LaVergne, TN., has been dubious at best.
However, re: Centerwell...
First visit ended up being a day that the weather turned 5"-6" snow and still snowing. Called Centerwell because I got a "Are you going to be here" type message. I was reassured by the answering rep that, yes indeed, we are open. Get to the office, IT'S CLOSED! Called and was told, "Oh...due to weather, all our offices are closed'.
First visit!
Since, there have been wrong referrals, i.e., sent to a cardiologist instead of a vascular provider. Wasted trip and when cardio guy calls Centerwell, they freely admitted mistake.
They'll ask me questions about past med services for which I have provided past med service information, including contact info, signed papers permitting contact, etc., i.e., I had to finally get med records myself from a service in GA.
Today, I am trying to log in to the patient portal to see "new results" from recent tests. Cannot log in because no "CODE" is being provided for access.
Not a big deal as there is nothing life threatening going on. Just more crap added to a growing list of crap.
Mind you, as stated, health care here locally has been scary (don't even get me started on Premier Radiology...or being worn out with notices to "make an appointment" with eyecare folx only to be told that no openings were available for 3-4 months, etc...etc..), so it's apparently not limited to the Centerwell folx.
Hell, the 1st med service I visited, with a constant, hacking cough, but more to establish health care as I was new to the area, gave me a pneumonia shot, said thank you very much, sent me on my way with zero physical observations. Two week later, after finally visiting a walk in clinic (who cared enough to send me for a chest xray), I discover that I actually have pneumonia.
The only thing that keeps me going to CW is that I have to go somewhere. Also, I trust, and like, my personal care provider.
FWIW, this is a personal view of the local, Smyrna, TN., Centerwell operations only! Other CW's may be better.
Good luck!

Terrible service! Lazy nurses! The only thing they did was take blood pressure for my dad. They were also very rude. Would not recommend this company. Go with another company. We had great service with Admedis. My father was hospitalized 5 hrs after centerwell nurse came and said he looked great.

A brand new Centerwell location opened up recently and only 5 minutes from my home. Unfortunately, I've been self-employed for the last 26 years and have no insurance. I've been self-pay for years. Sooooo... they will not accept me as a patient because they wouldn't be able to Bilk the insurance companies!

I ordered over the counter medicine! It set on my porch for hours! I was told it was being delivered Nov. 8, it was delivered 10/24 and sat it the sun at least 8 hours! WHY????????

I had 2 total hip replacements and was given the option of using centerwell for my physiotherapy. I actually was pleased with the service . Ive had 3 different physical therapist to come out and all 3 has been great. Polite and helpfull and not pushy , not overworking my hip to the point I'm crying in pain compared to another provider . Mike was great , real happy , funny and helpfull, not missing the part of being very educated in what he does and the human body . I can't remember the lady's name who came out but she was nice , nice personally,made me laugh , which I thought was good as it took my mind off the pain for a while . I might have to have a fourth total hip replacement or hip surgery sometime in my very near future and there's no doubt in my mind of asking them to provide service to me again . Great physical therapy providers

They are the best home health care providers.

If you are looking for reliable, compassionate in-home wound care for your loved one, CenterWell Home Health is NOT the solution. This particular branch is located at 12501 Prosperity Dr., #225 in Silver Spring, MD. This company has a serious communication problem, is negligent in managing and scheduling nurses, lies about the availability of nurses, and nurses who fail to notify management when they do not come to work are not held accountable. My mother of 87 yrs. has a serious case of venous stasis ulcer. The first nurse that came to our home did not adhere to standard medical protocols like hand washing and use of/changing sterile gloves. Upon reporting this to a CenterWell supervisor, she apologized and stated this was not the first time they received this kind of complaint about that particular nurse. That nurse should have been retrained or let go. I stated that we did not want her to ever come back. The nurse assigned to us has exceptional skills, over 40 years of experience, is knowledgeable, extremely compassionate, and deeply cares about the well-being of her patients. She goes above and beyond, and we were extremely happy with her service!! On those exceedingly rare occasions when she was not available, she notified us, did the right thing by promptly notifying the appropriate supervisor, and requested they assign another nurse. Unfortunately, CenterWell neglected to inform us, failed to provide another nurse, and the manager lied by saying they had not heard from our nurse when she had, in fact, notified them. On another occasion our nurse had an adverse reaction to a Covid shot. She rightfully notified us that she would not be coming, promptly notified her management who failed to provide another nurse, and again lied by saying they had not heard from her. On three occasions a male nurse came to clean and redress the ulcer. He was heavy-handed, inflicted more pain, and ignored my mother’s pleas to be gentler. The final straw was the last week of December when our nurse was injured at another patient’s home. She promptly notified us and notified the appropriate supervisor. CenterWell contacted me the day before our nurse was supposed to come informing us of the situation, advised another nurse would be coming the next day (a Saturday), and that he would contact us the morning he was supposed to come to schedule a time. The nurse did not contact us. I made several calls to CenterWell inquiring about the status, and they were unable to reach the nurse or a supervisor. Throughout that day an on-call nurse called me to see if I had heard from the nurse or supervisor and each time, I stated that no one had called. I was informed 48 hrs. later that the nurse who was supposed to come was out sick, and they were not aware of this. How do you not know one of your employees is out sick? This was another example of the communication problem with CenterWell. I expressed my anger by stating that this lack of communication and accountability was unacceptable, unprofessional, and unforgiveable, and I refused to accept their apologies. With each failure in communication, I contacted the supervisor to find out what happened and was offered apologies and weak excuses. CenterWell also failed to follow-up on our request for occupational therapy for my mother as we waited several months for therapy to begin. Contrary to CenterWell’s automatic phone greeting stating they are “one of the nation’s leaders in home care,” they are incapable of servicing patients requiring in-home wound care as they do not have the necessary nursing staff. Additionally, CenterWell has a nurse who does not adhere to standard medical practices of wound care regarding handwashing and properly changing sterile gloves (admittedly reported by other clients); a nurse who failed to contact me to schedule arrival time, was derelict in notifying a supervisor of his whereabouts and was unreachable; supervisor was unreachable to resolve the matter of the no-show nurse; supervisor lied stating she had not heard from our nurse that she was going to be out when, in fact, our nurse did provide notification. Our exceptional nurse is the only reason we stayed with CenterWell. However, after the last incident, continued problems with communication and lack of professionalism, we terminated CenterWell. For the well-being of your loved one, DO NOT choose CenterWell for in-home wound care.