Ceremonyofroses Opiniões 

Lucky to even get 1 star. Bought a locket necklace from Madison Beer merch stand costing £70. Locket is tarnished wont close , chain is black and no longer wearable. Been requesting a refund since September , sent all details over numerous times, chased weekly , advised 4 weeks ago 2 weeks for refund been signed off and complete. Still waiting now been advised its for the team to sign off. Nothing but contradicting information and this week ghosted complete by Simon.

If I could have rated 0 stars I would have. I paid £75 for a hoodie at the Luke Combes concert at wembly on 31st July. It was put straight into a bag and I did not look at it until I was on my journey home after the concert. I found that it had a hole in it. I immediately contacted ceremony of roses and after several emails being ignored I finally got a response. I sent them photos and they agreed to a refund, but I am still waiting. Mid September they said it would take 2 weeks. Several further emails have been sent and I've had one response with nothing but excuses. I am now requesting a charge back from my bank. They have the most shocking customer service I've ever encountered.

Terrible company. So embarrassed that some of my favourite artists use them to distribute their merch in the UK. I've had items come damaged and /or not as described. They sent me an email advertising a new collectors edition box for Lisa with a t shirt, CD and signed card. I clicked on the link and ordered the bundle. £100 worth of merch just put in a plastic bag, no collectors box as advertised. The signed card was bent because it was literally only sent in a plastic mailer. I contacted them and they said the box is for US customers only and I was not able to return the items or get a refund. How are they still operating is beyond me.

Awful service from this company. I ordered a Roger Taylor CD which was dispatched on 17 Sept 26 by Royal Mail 2nd class. The only response i have received is it can take up to 10 working days which has now passed. I have emailed and they are ignoring me!! I will now raise a section 75 refund request through my credit card. Avoid this awful useless company!!

I ordered a cd from the official UK store as a pre-order.

The order was marked as shipped in June, but it never arrived. The tracking provided almost no information, and after weeks of waiting I contacted customer support. They arranged a replacement, but that replacement also never arrived after another month of waiting.

After almost three months in total, I requested a refund, which they did process.

Customer support was polite and responded to my emails, but the shipping and fulfilment experience was extremely disappointing. Waiting three months for an order that never arrived is not acceptable.

Brought a teeshirt at a concert. Got home to find it was faulty and the stitching had been missed on the sleeve so there is a massive hole.
Contacted them and Everytime they said they’d forward it to their tour team. Never got a response and they are now ignoring all emails . It’s been nearly 3 weeks of chasing. I wouldn’t mind but the teeshirt was £40 so I don’t expect it to be faulty and then to be ignored . Terrible customer service

Ive ordered a few times and every time has been poor.

I ordered a £100 album hoodie,
Took 2 weeks to arrive and was below shein/temu quality.

Then ordered an album hat from them, the print on the hat is squinty and the brim is bent to one side.

Then ordered another album hoodie that came with a vinyl. Took a week to arrive, the hoodie was ordered in a size Large, fits like a small and is just as bad quality as the last one!!! Also the hoodie was the wrong colour and wasnt even advertised with these colours online. Ive been waiting on a refund for two weeks, was told to ship it back and send them shipppng confirmation to start my refund. Shipped it 4 days ago and sent them it straight away, still havent heard back. This is over £100 im waiting on a refund for and im recieving some absolutely terrible customer service.

I purchased an item from the Kylie store and it came partially damaged so I had to send it back. There were no more viewfinders in stock so I had to find it on ebay for a more expensive price. I asked for a discount on a future purchase to make amends for the extra cost and inconvenience, especially since I'm disabled and all they had to do was offer a good will gesture but I got a sorry but no email back. That results in bad feedback, hopefully Kylie will stop using these in future

Item never arrived

and now 7 days later still waiting for an uppate

Order #ZACH3452UK

Ordered on May 6. A month later, my order still had not shipped, had not been assigned to a fulfillment facility, and had no estimated ship date. Customer support repeatedly confirmed all of this.

What made the experience especially frustrating was the complete lack of meaningful information. Support could not explain why the order was delayed, could not provide a shipping estimate, and could not even confirm whether an unfulfilled, unassigned order could be canceled without "specialist review."

I spent several emails asking increasingly specific questions. Every response followed the same pattern: apologies, thanks for my patience, and assurances that the issue had been escalated. Despite multiple escalations, nobody could provide a reason for the delay, a timeline for resolution, or a definitive answer regarding cancellation.

The responses arrived almost instantly and felt more like AI-generated customer service scripts than communication from someone with actual authority or visibility into the order status. When asked direct questions, I often received polished but noncommittal answers that avoided making any concrete commitment.

The most remarkable part was being told that my order had not been fulfilled, had not been assigned for shipment, and had no shipping timeline, yet canceling it still required additional review by another team.

Eventually, I stopped waiting and obtained a refund through PayPal.

Based on my experience, Ceremony of Roses was happy to take my money but unable to provide either the product or clear answers about where the order stood. I would not order from them again.

This company charged over 50€ for postage!! Ridiculous!! They won’t reply on time and offer no free refunds. Please avoid this merchant!!

Bought a deluxe version of the new The Scratch album on vinyl in March and got an email on March 16 that the package was on its way and over a month later i contacted COR that the package has been in transit since March 16 with no updates and then got a 2 emails first saying that they apologize for not getting in touch sooner and then a day later the other email said that unfortunately the package has been lost within transit and we were unable to sent a replacement because it was sold out and they have issued a refund and gladly I actually got the money back but the the thing about it being lost I frankly think that it just a lie since the package never even got to Royal Mail from COR and I truly believe a worker took it for themselves and then they had to give me bull excuse that it got lost. Bands need to search information before they start working with companies that are not trustworthy like in this case COR. Stuff like this just give bands a bad rep.

Systematically cancel orders blaming an obscure fulfillment issue (whatever that is supposed to mean) or even fraud concern (I guess their cancellation excuse is the flavor of the day) and take ages to refund money they have had for over 2 months now. I have had to start a chargeback process with my credit card. This is the 3rd order out of 3 they cancel with no explanation, I will not be ordering form them again. At this stage it is not a coincidence, but a pattern. DO NOT TRUST THESE COWBOYS. You have been warned.

I bought two Linkin Park items on March 13, 2026. It's April 17, 2026, and they still haven't arrived. I asked for an explanation. At first, they responded by saying I hadn't selected the tracking option. Then, yesterday, I've asked for a refund, but they haven't responded yet. They're absolutely scammers. Don't buy anything from them. I wish I'd seen these reviews before.

Sent me the wrong order, won't reply to emails, ticketing system doesn't work for feedback, and in general just a really awful experience trying to buy something from a band store.

Would give 0* if I could, just utterly insane to allow this company anywhere near your merchandise.

I ordered an item in error and immediately raised a ticket to cancel ( no option to click cancel) . A customer service agent responded to my ticket an hour later and said the item was too far in the shipping process( one hour!!!!????) to be cancelled. Shocking customer service, low morals company. Avoid at all costs

Paid for Don Broco T Shirt and Vinyl + Priority Delivery. Nearly a week later and still no order. Con artists, if you see these lot providing merch do not buy and try and go elsewhere

I really wish I'd checked the reviews here before I ordered a Father John Misty t shirt from his website - my experience is identical to those who have been unlucky enough to have their orders just not turn up. It's been weeks and my order hasn't arrived. Emailed the company to report no-show and they said they'd 'escalated it with the warehouse...to be processed as soon as we can.'
Still nothing a week later, so I chased again: 'I have been assured that this order has been prioritised for fulfilment.' Spoiler alert: It still didn't arrive. I then asked for a tracking number and they tried to gaslight me by saying I didn't select tracking as an option when I ordered. I certainly wouldn't have opted out of tracking, had it been a clear and obvious choice at checkout, so all I can assume is that they know this is clear as muck on the website and they hide behind this excuse. And as for why so many orders, including mine, fail to show up - I really can only assume that nobody is keeping on top of stock control for these artists' merch, so CoR dishonestly take people's money time and again with no care given to whether they can fulfil orders.

⭐ 1 Star

Really disappointing experience.

I preordered an album and t-shirt, but ran into delivery issues. When I contacted Australia Post, they advised me to follow up with the sender. However, when I reached out, I was simply told it wasn’t their responsibility and to contact Australia Post again.

This left me stuck going back and forth between both parties with no real help or accountability from the sender. As the retailer, I would have expected them to take some ownership or at least assist in resolving the issue, rather than passing me off.

Poor customer service and very frustrating to deal with. I wouldn’t order from them again.

If zero was an option, id put that. i got ghosted because my order NEVER arrived and i asked for a refund, never buying from them again. i’ve asked minimum ten times for it