Buyer beware. They use an image of a product on their website that looks like a raised letter or embroidery design. But ship an inferior product on cheap material using a poor screen print of the lo... Ver mais
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Leia as opiniões dos outros
placed order on 4/23/2015 has said ready to ship for 3 business days. after taking 5 business days to process order. Called for 4 days and no response. horrible horrible horrible. Never Again. So di... Ver mais
I placed an order with this company back on March 4th. The money was immediately withdrawn from my account. It is now April 16th, and I still have not received my order. I was told on two different oc... Ver mais
To my dismay the other reviews were right on their customer service is horrible. I ordered my woman's vest on the 18 of September only did I receive an order #. They managed to pull the Money on the 2... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Certainty Stores is committed to excellence in service, product quality, and the reliability of our statements. Our goal is to provide a one-stop shopping solution that will save countless hours from 30 to 70% off retail. We do not have any surcharges or believe in adding hidden surcharges into the product prices to offer "Free Shipping". We believe that a hidden cost is unfair. Everyone should be entitled to be informed of what they are paying for as a consumer. Our value is based upon the the quality of our products and the reliability or our services to you.
Informações de contacto
101 Randolph Avenue, 26241, Elkins, WV, Estados Unidos da América
- (800) 417-1140
- www.certaintystores.com
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33 opiniões
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VERY DISSATIFIED
I placed order by phone, then realize I ordered wrong item, I immediately started calling to cancel the order. I continued to call and left messages for almost 2 weeks. When I finally received a return call, they told me the item could not be returned. Customer Service is poor and I will never order or recommend this company to anyone
27 de maio de 2014
Opinião espontânea
Resposta da Certainty Stores
In your customer notes, you called 2 weeks after the order was placed trying to cancel after it was shipped. All Victor Mill bedding is 2-3 weeks delivery as it is American Made and is handcrafted; which is clearly stated upon checkout and on each items description related to Victor Mill.
Upon receiving the Midtown Daybed Set, you ordered the wrong size. We offered a replacement but chose to file a Master Card dispute which the charge was reversed and appears you received over $300 worth of free bedding at someone's else's expense. You refused to return the merchandise.
How can you be dissatisfied when basically lying to your credit card company to have someone else pay for your mistake?
I'm disappointed
The service SUCKED! We called and the guy said it WILL be here tomorrow and got here after like 2 weeks i mean are you kidding me!
26 de maio de 2014
Opinião espontânea
Resposta da Certainty Stores
You order took so long to process because you firstly ordered the incorrect size Kids Motorcycle Jacket, upon receipt of the item, another one was sent to you within 3 business days. While adding inside the box, you mistaking sent us religious notes and deed plot which we honestly sent to you no questions asked.
Best service on the Web
I received my products in an extremely timely manner and the discounted prices are great! I highly recommend you make this website one of your Favorites and pass this on to your friends.
25 de maio de 2014
Opinião espontânea
we have an issue !!!
Orderbnumber 12869484. 2 of items 401205
Rouall Lyme 8 oz all pirpose lotion / mens cologne.
My husband has used this all of our married lifr (39 years) we have never had a problem like this. The cologn is sealed in a box. When we opened one of our...the lid was not on correctly anf aboit 1/3 of the cologne is GONE
I can send a picture if needed.
23 de maio de 2014
Opinião espontânea
i was pleased with my order enough
I had no problem ordering customer service check to see if i received my package my item was a little off on size but thankfully i ordered a size up so it's workable
23 de maio de 2014
Opinião espontânea
We love our vest
My girlfriend and I love the vests we ordered and we wear them every time we are out on the Harley.
23 de maio de 2014
Opinião espontânea
Very helpful associate and loved the product!
The associate that assisted me when I called was very helpful and the product was just as pictured when we received it. I was pleased with my experience with this company.
22 de maio de 2014
Opinião espontânea
one thing is that it took a very long time and still have not received my order and shipping and handling is to expensive
not happy that my order took too long to received and still have not received my order and I think the shipping and handling is too expensive
22 de maio de 2014
Opinião espontânea
Resposta da Certainty Stores
Your order was placed on 5/15 and shipped on 5/19; which is 3 business days having a scheduled delivery date of 5/28, with UPS tracking number 1Z985W76YW71017458.
Resposta da Certainty Stores
Your return was received on Friday, 5/16 and processed on Tuesday 5/20/2014; it takes a few days for the banks to communicate the refund. Let us know if you still have not received it after a few days, then we will put a trace on it.
Unacceptable.... It took almost 3 months to get a watch box.
Will never be ordering from them again. Period.
22 de maio de 2014
Opinião espontânea
Resposta da Certainty Stores
When placing the order, you were notified it was about 6-7 weeks because of backorder on the blank watch boxes and you were willing to wait. Your order was placed on 1/19/2014 and shipped next day air at our expense on 3/15/2014.
something to stare at
i believe i purchased a motorcycle vest great price eventhough i dont have a motorcycle. i have not worn it yet but i have worn it around my home just to get a view of how it looks. it is beautiful cant wait until the fall/winter so i can wear it with my boots
22 de maio de 2014
Opinião espontânea
didnt respond to my email about shoes i ordered
Not satisfied with service. I ordered some shoes. The arrived late and tried to return shoes but couldn't send shoes back because they didn't send me a receipt.
22 de maio de 2014
Opinião espontânea
Resposta da Certainty Stores
We do not include a receipt in the package to protect customer privacy; however all receipts/invoices are emailed with your tracking number.
You can send an email to customerservice@certaintystores.com with your name and/or order number and they will issue an RA number.
Easy and On Time
We ordered a leather motorcycle jacket, hoping the quality would be reasonable and got much better quality than we expected. Have referred several of our members to Certainty Stores and all have been greatly satisfied. Would recommend and definitely use again.
21 de maio de 2014
Opinião espontânea
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