CHOICE Opiniões 

I cancelled a Choice subscription last year. I was still charged $98 on my credit card in July this year. After many emails back and forth, I had the following response from Choice, two days ago.

CHOICE Customer Serviceu>
You
Hi ,

Thank you for getting in touch regarding your CHOICE subscription.

You originally contacted us that you cancelled your subscription last year but you've been charged $98.00.

According to our records you have 2 accounts in our system, one of them was under email address .......outlook.com which shows you had a subscription that ended in October 2022. The 2nd account was under email address ......gmail.com which was cancelled on the 17/11/2025.

The issue here is the $98.00 you said you were recently charged is not showing up in our system so we are unable to refund a payment that's not showing in our system.

You have provided us with bank statements and the last 4 digits of your credit card but we are still unable to find any record of that payment which is what the issue is.

I have been advised since we have exhausted all avenue's you may have to do a charge back through your bank.

If you require further assistance please do not hesitate to contact us.

Regards,
Piki

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Really?! For a company that evaluates the products and services of other companies, this situation is deplorable!! My bank statement clearly shows a charge to Choice with the date and amount. Expansion of the charge details also provided a transaction number and the address of Choice.



Customer Service Representative
Piki

Great work by Choice. My only issue is that their subscription model involves a dark pattern - you are forced into a recurring subscription, and it takes additional effort afterwards to unsubscribe. For most businesses, I kinda just accept that this is how it is, but as a consumer association, I expect much better. A recurring subscription should be an opt-in checkbox.

If you're thinking of subscribing to Choice: save your money. The reviews are low quality. Half of them are for products that aren't even on the market anymore. You will find better information for free online. You will not get your money back when you realise that you have been scammed.

Just read your review on Temu. I am not sure how they got the fact Temu refund policy is hard and they customer service is horrible. Let me tell you as a consumer of Temu if I don’t like something they pay for return label to send back to them each and every time within 1 week I get my refund I have never not received my refund or had any issues with a refund. Yes it might take up to 3 weeks to receive it especially on custom items such as shirt prints custom anything to do with personalised products but normal purchases within 2 weeks max. I have that feeling big company’s in Australia are influenced CHOICE to write a such review. Why don’t you stop lying it’s no wonder your own reviews are 3 star get your facts right before spreading misinformation

Endless circle trying to log in: not recognizing password; so change password; not recognizing new password; so change password….infuriating and no response from customer service. Not my choice.

Misleading information and contravention of Trade Practices Act. They claim to offer help to members. No they do not. They claim to offer refund for cancelled subscriptions,. No they do not refund. Total LIES.
I purchased items recommended by them, absolute rubbish.
I do not recommend dealing with these rogues!

I have been a subscriber for decades. In a world of scams & fake product review Choice are & always have been honest, methodical, scientific & unbiased. Totally funded by consumers no kick backs & have positively affected consumer policy in oz. Always the first goto. Good on em

Signed up last week and it’s already saved me about $940 on my car insurance, plus a bunch of shopping around. So will be staying a member for a while I’d say!

Valuable service, worth supporting. Not sure what the previous whining reviews are on about. I paid for this, knowing full well what I was getting, and got it. It’s a transaction I’m happy with and the info I’ve found in their back catalog has already more than paid for the subscription. I don’t plan on unsubscribing anytime soon and do recommend it.

Signed up and then discovered what you get is terrible. Unsubscribed immediately. Then received rude customer service.

Years ago when I was a regular subscriber, I found the 2 pages spread comparisons in physical magazine were on-point. All gone, lost.

Now the 'digital experience' is a scrolling MESS.

Wrote to customer service and was rudely told, "well you purchased x". Even after taking the time to give them constructive feedback, their customer service agent still missed it. Basic 101 - clearly explaining what digital subscription means in terms of both layout, style and content you get or dont get, is important.

They expect customers to pay extra for PDF as they have not got their act together and fixed their digital platform/UI mess.

At very least a trusted business would of offered refund and apology for misunderstanding, rather than be told "You should of known, 'you did purchase X'"

Terrible took my money and then gave me NO more info than I could find online for free - not what they use to be - seriously what am I paying for - no info just rating info I can find anywhere - won't be using again

Their site claims that they give unbiased reviews, however to me it doesn't seem that way.