City Furniture Opiniões 

After furnishing an entire apartment at City Furniture, and being "sold" a warranty on the products I purchased, I filed a claim on a damaged table.

The technician came out to the house to inspect and left. I get an email that my claim is denied. When I asked why it was denied, I was told because there damage was not minor. I asked where the contract says what the damage should or shouldn't be.

There is no language, the service is a fraud, they do not honor the warranty contracts they sell and I suggest you do not do business with this company. They are thieves, and I will NEVER do business with them again.

The dining room table top was discolored and the finish was damaged by tomato sauce; in case you are interested, this is the language in the service contract I purchased:

WHAT IS NOT COVERED: We will not cover loss or damage caused by the following: (1) Abuse; (2) Any damage caused by pets; (3) Damage or odor as a result of moving or improper storage conditions; (4) Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism; (5) Furniture that is used for commercial purposes; (6) Damage not reported within thirty (30) days of occurrence; (7) Products with removed or altered construction; (8) Clearance, floor model or “as is”; (9) Natural characteristics or markings on fabric, leather, wood and marble; (10) Normal wear; (11) Electronics are not covered; (12) This Agreement covers items on the original purchase only.

Shop somewhere else where they are honest people.

I was literally harassed by an employee at the Plant City location on I-4. It was so bad that his manager witnessed the incident and called me later that evening. I spoke with the manager and told him it was fine. He asked if I wanted my order put thru and surprise when it showed up on my City Furniture credit card the next day. I told the employee and the manager not to put the order through and they did. It then took 9 days and a phone call for Synchrony to refund the charges which I missed out on 2 sales from. Then on top of it all, still trying to order the same furniture but online so I didn’t need to deal with these nasty people during Florida’s tax-free sale I tried to order again. This time the credit card wouldn’t go thru because they believed there was fraud on the account because of the charges that were all reversed. I called customer service today to inquire about a discount and was told they don’t deal with that and I need to go back to the store that harassed me. When given the option to go to the competitor I should have taken it….

Stay away from City Furniture and there preditory policies and empty sales promises. We purchased a home in Ft Lauderdale Fl in 202o and needed to furnish it so unfortunatly we ended up dealing with City Furniture. We were talked in to purchasing the extended buyer protection plan for about $750.00 and were told that if we did not use the entire plan within three years we would get a store credit for for the balance of the residual amount. After three years we expected our refund but were told that since we phoned in one time to have a white chair cusion stain corrected that we forfitted the entire amount of our $750.00

Horrible customer service! Will not allow for a return on a bed that my 83 yo mother can’t get in and out of safely. Fell 2 days after getting in bed. I was willing to pay a fee, but NOPE, you’re stuck with it. Now I need to try to sell a brand new bed and buy a new one.

We purchased 2 twin beds with mattresses and box springs and 1 nightstand on 2/20/2024. When the delivery came on 3/9/2024 they brought only the mattresses and box springs. When we asked where the beds were the driver called the store and told us that the beds we ordered were discontinued. We asked that he take back the delivery and he told us he had no authorization to do that but someone would be back within 24 hrs. This was of course a lie. Zero customer service! They do not return phone calls and I finally made an in person visit. More lies! I finally reached out to the corporate office. Not much help there either. I finally made a report to the Better Business Bureau and informed my bank. This is being handled by my bank.. they have multiple enormous hidden fees they never tell you about. I’m not sure how they have stayed in business but I would recommend staying as far away as possible! We ended up at Baer Furniture and had a great experience.

My recliner back came away from the back of the furniture. I called for a replacement as it was clear it was STAPLED together. The repair folks arrived and proceeded to just 'shove' it back in. SO UNACCEPTABLE. First, they didn't tell me what the issue was. Then started in WITHOUT my permission. This company is just all bad.... STAY away. Of my 3 orders 2 were DAMAGED.

I have a scenario I would like your comments on, please.

I entered a City Furniture store with researched info on 75” Televisions you carry and I was interested in purchasing right away.
The store did not have any stock of the TV’s I wanted and had no idea if or when they might have them. They showed me a different 75”, same brand, a bit of an up grade and of course a higher price.
Salesman said he would see what he could do for a better price and came back with a $100.00 reduction in price – this was the best price he cold give me. I purchased the TV and he delivered it to me later in the day (cost of $50.00). Salesman was nice and appeared to be knowledgeable.

Later I looked online (City Furniture) for some info about the TV and found the list price online (City Furniture here and surrounding places) was $100.00 less than what was posted on the TV in the store. I guess I should have returned home and researched this other TV, before driving back to the store.

Nice guy, he made it sound like he was giving me a deal, when in fact it was the price, the TV should have been. The reduced price wasn’t even a price match.

I find this to be sneaky, underhanded and dishonest! To jack up the posted price and then make it feel like they are giving you a deal when they take the extra cost off.
Shop locally they say – I say why when you can’t trust them and are overcharged.

Is this regular practice for City Furniture stores?
Do you feel this is right?

Bought over $2000 dollars worth of furniture for myself and then bought a piece of furniture for my daughter's kitchen the same week. When you are in the store the customer service is fantastic. They give you personal attention. Once you give them your money the service is horrible. They dont care about you. NEVER SHOT THERE. If you have any problems they will do very little to solve your problem. I had furniture delivered and one chair was broken. I had to go through a process texting with a bot and after significant investment of time got to talk to someone who did nothing for me. They finally said we can backorder and I have been waiting almost two months, I have heard nothing. Not one contact from City Furniture. They have not given me fair alternatives. This is the worst experience I have ever had with a furniture company.

Poor quality furniture, many imperfections. You buy and pay for new furniture and they will send someone out and do repairs ha! Delivery guy rude!

We bought a leather sectional. It has some issues. City Furniture had zero interest in helping us.
Would never buy from them again.

I have NEVER had such POOR customer service in all of my 63 years! When the (2) delivery men came with my sectional couch, they were missing a piece (of course) and after they had brought in everything, I went outside to have a conversation with them regarding some questions I had. I thought that they would have had the professionalism to at least come in and make sure I was satisfied? But NO! They literly dropped it off, and drove off!!
They have LOST a CUSTOMER FOR LIFE !!!

Si pudiera dar 0 estrellas las daría. Ese seguro que uno paga es una estafa . Si tu producto se daña ellos buscan la manera de justificar para no cubrir la garantía. Mi mesa se manchò con un vino tinto a los 5 meses de comprarla y ellos no quieren reponer mi mesa. Es una estafa

SCAM...I wish I had checked reviews before purchasing in this store. Don't let the big store and free cookies deceive you. Managers don't have any power to make any decisions and if you buy something here, there is not returns. Mattresses are used and they will try to give you a big discount for you to buy them and no money back or returns accepted.

I shouldv'e read the reviews before spending $1200 on an electric recliner - within 5 months the armrest was indented. A technician came out and said it was how we "sat" in the chair! There is no "sit here" sign and I thought chairs were supposed to be sat in! The "repair" on the cardboard lasted 2 weeks and again the technician replied that it was the way we were sitting in the chair. Numerous phone calls and a visit to the store in Plant City was useless! We were offered a 30% discount on a "New" purchase - like I would purchase anything from them after this! Obviously they do NOT stand by their warranty or believe in providing even barely adequate customer service! DO NOT, I repeat DO NOT purchase from City Furniture!

I entered the Stuart, Florida store and was pleasantly welcomed by Julian. He was extremely professional and offered his assistance when I was ready. I was free to walk around the store, uninterrupted.
I purchased two large items and he completed the process in minutes, and set up delivery.
It was an absolute pleasure entering that store. Julian was very knowledgeable about each piece I asked about until I made my final decision.
If I need to purchase additional furniture, I will most definitely visit that location and work with Julian again.
All the best to him for being an amazing sales associate.
Kristina T.

Great experience with salesperson, Martin, at the Tampa location. However, the delivery showed up with damaged and missing items. We were refunded, but store manager, Gibson Audalus, models POOR customer service. He couldn't be bothered to even walk over to talk to customers who had just spent several thousands on home furnishings that we did not receive. Shop here if you want a pleasant shopping experience with Martin. But...buying anything is a huge risk with the way this store is mismanaged. Signed, Very Disappointed.

I wish can give them zero stars worst furniture company they lie so much they're so unprofessional. DO NOT purchase from them. Their furnitures are TRASH. I got a reselect on my furniture and I had the previous box for the first bed and since I selected something different because the one I got was TRASH now the box that I have is too big and they refuse to exchange it to something that will fit the new bed I HATE their business I praying one day they will loose all their customers. CITY FURNITURE IS TRASH....❌❌‼️‼️

I don’t recommend buying from this place. After purchasing the warranty that supposedly covers the entire Dining set, they are telling that they are sorry but nothing can be done. Why they ask you to get it!! I had purchase a dining set 3 months ago and the paint is coming off, I called for service and they are saying that it is because of the usage. The company that they use for repairs didn't do a good, the technician was very rude! I told them about the situation and I still have the issue. City Furniture didn’t fixed the problem.

Worst experience I have ever had with a purchase and customer service and the local customer service. (They have you call both places and have no resolve. We purchased a living room, set, two bedrooms, dining and misc items.
Salesman ordered wrong size living room set and they refused to take it back because it was delivered. (We called within an hour of receiving it to let them know THEY ordered the wrong size - we did not)
We have been trying since December. We Had to get our credit card company involved who immediately credited our account until they could speak to City furniture. City furniture then told credit card company they returned our money. They did not return all of it. We had canceled part of the order before delivery and that they credited - which was normal but they used that amount to tell credit card company that they paid us for the incorrect item finally returned. It took over a month to have them pick it up. They have yet to pay us for it. The credit card company thought it was resolved because they believed city furniture. Our credit card company now has to open the case again with them as I told them what they did.
City furniture will not take our calls, the manager won’t take any calls and the customer service department, says that’s the policy .
They still have not paid us the amount they us. The store seldom takes phone calls. When you finally can speak to someone, they are nice but they can not help- they say they will have manager call back. Manager has not called me back (now three months). I called all the time but always with no return call from manager.
Terrible terrible place. Spent thousands of dollars to a company that should be shut down.

I ordered almost $6000 worth of furniture, 3 piece sofa & love seat and chair along with a dining set and end tables and lamps. My furniture is not even 3 years old and already it's falling apart. I called and a lady tried to refer me to someone who fixes their items, and I stated that my furniture should not be falling apart, it's only me here sitting on it and I had several living room sets that were lasted way longer than this company's furniture. I don't care if the warranty ran out. The furniture should not be tearing this soon from little old me just sitting down, The furniture looks nice, but the quality is horrible. I'm stuck with duck taping the part that is ripped open following a long wire that almost puncture my buttocks btw, that is what made me reach out to the company initially. Not very happy about it, at all.