Cityrent Opiniões 

We hired a car from this company (which operates under a few different names - United, for example) for 2 weeks at the beginning of July, so just a week back since we arrived home. BIG MISTAKE!

This was a long saga, so here are the high(lo)lights:

1) They operate out of a caravan on a run-down lot along a dirt track road 10 minutes’ walk from the airport - nothing like the website or social media at all!!!
2) Didn’t have the car we booked, or anything like it
3) Tried to push us into an end-of-life, sub-standard ex-taxi which was bright yellow and had over 330,000km on the clock!
4) Let us leave without proper insurance cover on first night in the disgusting yellow bus
5) Invented an out of hours fee not disclosed in the paperwork, which was caused by their mistake and delay
6) Forced upsale to full insurance (at least we didn’t have to leave a credit card deposit) on a more suitable car. Negotiated a small inconvenience discount but was still overcharged
7) Tried to rip us off with a fake parking ticket con when we returned the car.
8) I note they have recently added a bunch of fake positive reviews online to boost their extremely bad name - business must be slow!
9) Absolute gangsters, don’t go near them!

New cars , friendly staff , good service
Highly recommend

City rent/United rent car/Ademi rent car

They all go by different names but are all the same crooks. Their ‘card not working’ excuse seems to be the trade mark to not only take your cash but also avoid paying taxes. They would find any excuse on earth the steal your money, starting from hard push insurance, to damage to tyres, windscreen wipers and god knows what else which are according to them not covered by insurance, so they would charge additional costs even though you have insurance. They are located 15 minutes walk from the airport and based in a caravan with blinds pulled down and from where a girl and a boy would eventually come out to ‘attend you’. The whole experience from start to the end was dodgy and unbelievable. Is a shame as we had a great time in Albania but this completely blew our mind how is possible this people run a business like this. They should not be in business, they should be in prison!!

WARNING !!!! DEZE VERHUURMAATSCHAPPIJ IS EEN CORRUPTE OPLICHTER! BIJ AANKOMST 2UUR GEDUURD OM WAGEN TE KRIJGEN OMDAT ZE KWAAD WAS DAT IK GEEN VERZEKERING NAM...FOTO'S GENOMEN- GEFILMD EN ONDANKS ACCIDENTVRIJE TERRUGGAVE VAN DE WAGEN TOCH 250EURO EXTRA MOETEN BETALEN...DISCUSSIES, BEWIJZEN, NIETS TELDE..BETALEN ZAL JE !! STONDEN DE KLANTEN UIT TE LACHEN EN LIET ZE UREN WACHTEN TOTDAT ER GELD OVER DE BRUG KWAM..DIE DAG HADDEN ZE 11.000EURO OPGEHAALD AAN ZWARTE INKOMSTEN...WAREN HUN GELD AAN HET TELLEN TERWIJL DE TOERISTEN WACHTEN..WERDEN UITGEMAAKT EN MOESTEN DE KOSTEN MAAR VERHALEN OP DE VERZEKERING...KRAPULEUS GESPUIS ELONA KETA EN HAAR VRIEND..IEDEREEN MOET DAAR WEGBLIJVEN WANT ELKE TOERIST WORDT GERIPT!!

Wish I could give them negative stars ..
I wish I had realised this company was a scam. They will find a way to get you - and are the worst. We avoided their initial attempts to charge extra - but we realised right from the start it was going to be a nightmare. Tried to charge us their insurance, prepay their car wash and everything under the sun. Also made out our card didnt work (that our travel insurance was thru). The first car they gave had warning lights for airbags and engine - an old taxi in a poor condition. We got another car (after much debate) which was a little better - and closer to what our booking actually promised. We returned the car 2 hours early, as anticpated they would find a way to charge us 'extras'. We had already filled the car up (way more than what they provided), washed the car 10 mins up the road and did everything right. They said it was $1000 euros for driving 'offroad' what ever that means here ..... do not use them or a parent car rental car who uses them

Me dieron un coche con un montón de fallos y me dijeron que las luces de advertencia que se encendían eran normales. Tuvimos que cambiar de coche dos días más y tarde porque las puertas y el maletero no se abrían. Lo devolvimos con el depósito lleno, ellos nos lo habían dado con menos de la mitad, y no quisieron darnos la diferencia. En este segundo coche, con el que llevamos otros dos días, se han encendido varias luces. Su respuesta es que le pongamos aceite. Es un timo de agencia y los coches no están en condiciones de alquilarse. Son unos sinverguenzas que solo buscan sacar dinero a costa de la seguridad de sus clientes. El trato, además, despectivo y machista. A ver cómo terminamos el viaje

The Worst Car Rental Experience I Have…
The Worst Car Rental Experience I Have Ever Had

Without a doubt, this was the worst car rental experience of my life.

From the moment I arrived, it felt like the company was looking for every possible opportunity to extract more money from customers. First, they claimed that my Visa card could not be used for the security deposit. This was extremely suspicious, as their own rental terms clearly state that Visa and Mastercard are accepted. Their immediate solution was to pressure me into purchasing their Full Insurance package, which cost almost twice as much as the actual car rental.

I soon realized this was not an isolated incident. While I was there, another tourist couple was told exactly the same thing—that their card was not accepted—and they were also pushed toward buying the expensive insurance package.

The condition of the vehicle was absolutely unacceptable. The key was damaged, the central locking system and alarm did not work, the radio was broken, and there was no way to charge a phone because neither the USB port nor the audio connections were functioning. The air conditioning barely cooled the cabin, the mirrors were damaged, the paint was peeling, and the seats were dirty.

Most concerning of all, the windshield wipers barely worked and the windshield washer system was completely empty. This made driving in rainy conditions difficult and potentially dangerous. Renting out a vehicle in this condition shows a complete disregard for customer safety.

The poor condition of the fleet was obvious. The customer before me rejected three different vehicles because they were also in terrible condition. As a result, there were virtually no decent cars available to rent.

The final insult came when I returned the vehicle. Despite returning the car cleaner than I received it, I was charged an additional €20 cleaning fee. At that point, it became clear that they would find any excuse possible to add extra charges.

My advice: stay away from this company. Even if another rental company appears slightly more expensive, choose them instead. In the end, it will likely cost you less and save you a great deal of stress and frustration. What appears to be a cheap rental with CarJet/City Rent Albania can quickly become far more expensive once the hidden charges, pressure-selling tactics, and questionable fees begin.

This company seems to operate by attracting customers with low prices and then finding every possible way to increase the final bill. I strongly recommend looking elsewhere and avoiding the same mistake I made.

Very disappointing experience with CITY RENT a car (Tirana) . The booked insurance was not accepted at pickup, and I was forced to purchase additional coverage due to alleged credit card issues and lack of alternatives.

At return, I was charged €500 for “unsuitable roads” without clear definition or proof in the contract.

Overall, I felt pressured into paying extra costs beyond my booking with poor transparency. Not recommended.

On May 29, 2026, I rented a car from City Rent A Car at Tirana Airport in Albania. When I arrived to pick up the vehicle, the company representative informed me that because my flight had been delayed and I arrived approximately two hours later than expected, I would have to pay an additional €50 fee. While this may have been based on their internal policy, when I stated that I did not want to pay this charge, they told me that the fee would be waived if I canceled my reservation made through Rentalcars.com. Following their suggestion, I canceled my reservation.

Afterward, the vehicle was handed over to me without providing any rental agreement or delivery documentation. To protect myself from potential disputes, I recorded detailed videos of the vehicle's interior and exterior condition before leaving. The staff told me that the necessary documents would be sent to my phone later.

During the rental period, I experienced no issues with the vehicle and returned it in good condition. However, upon return, the staff claimed that the car was excessively dirty and demanded an additional €20 cleaning fee. This charge had never been mentioned beforehand, nor was it included in any documentation provided to me.

I showed them the videos I had taken when collecting the vehicle and explained that I was returning it in essentially the same condition in which I had received it. Unfortunately, they refused to even watch the videos.

This experience left me with the impression that the company looks for opportunities to charge tourists extra fees whenever possible. Until this incident, I had very positive impressions of Albania, but this experience unfortunately overshadowed many of those positive memories.

For this reason, I cannot recommend City Rent A Car and would advise other travelers, especially Turkish tourists, to be very cautious when dealing with this company.

Everything was bad!
- The time it took to get the car: 1.5 hours from their caravan we had to search for
- The rip off 'hidden fee' on collection of 150 euros 'in cash only' as the card reader wasn't working...(even though the contract stated a 45 euro fee)
- the car itself had done 360,000km, that's 9 times round the equator!
- the passenger window fell down and wouldn't close
- the rear tyre exploded
- the petrol cap wouldn't open
- the drivers seatbelt kept un-clicking
- there were always 5 warning lights on (City Car told us to ignore these...)
- the boots became jammed
- the car would only do a max speed of 50mph as it was so old...
- the starting of the car, hit and miss
- the website showed a nice new fiesta, this was an ancient antique Skoda!

A rip off! Please avoid at all costs. Terrible customer service too.

C'est une belle arnaque.. vous force a prendre la full assurance à 274€ et même avec celle ci nous avons du payer 400€ pour un soucis que nous avons pas commis.. A fuir absolument !!

DES ARNAQUEURS. Méfiez vous surtout si vous ne parlez pas anglais. Ils vous reçoivent dans une caravane et vous font payer une assurance de 180€ même si vous en avez prise une avec votre site direct de location. Les voitures sont délabrées que ce soit intérieur ou extérieur et même des moteurs à problèmes. Lire en détail le contrat fournit avant de signer et surtout ne pas aller sur des chemins sinon ils vous font payer une amende de 1 500€. Soi-disant quils vous localisent avec un GPS.
Nous sommes en procédure avec le site de location de départ. Eviter CITY RENT A CAR ou UNITED A TIRANA.

Це сама жахлива оренда авто... Аферисти . Вони не виконують жодних умов оренди , обслуговування жах ...
Вони пограбували нас на 700 євро хоч повне покриття в нас було оплачено через офіційний додаток . Нікому і ніколи не рекомендую з ними зв'язуватися .

Be very careful when renting from United Rent a Car / City Rental Albania through PlanetRentalCars.

The booking already included insurance, and I even purchased additional Premium Full Protection online during checkout.

Despite this, at pickup I was told that my coverage was “not valid” and I was forced to pay extra directly at the desk if I wanted to receive the car.

The situation felt extremely misleading and pressured:
“Pay extra or no car.”

I also saw other customers being pushed into additional insurance purchases while waiting there.

Poor transparency, aggressive upselling and incorrect Google Maps office location.

Very negative experience overall.

Avoid This Company

I strongly recommend staying away from this rental company. This is my second time using them, and unfortunately, I had bad experience.

I booked a car at a very cheap price, which was confirmed. However, it felt like a bait tactic. Once you arrive, unexpected issues start appearing.

My flight was delayed by 2 hours, which I informed them about in advance. When I finally arrived at their office at midnight, they charged me an extra €50 for being late — even though they claim to operate 24 hours. This made no sense, especially since the car was already paid for and just sitting there.

I was willing to pay the €50 despite the surprise, but things got worse. When I offered to pay the €1,500 excess deposit by credit card (which I normally do), they pushed me to buy their insurance at €15 per day instead. When I declined, the staff member warned me that even the smallest scratch could cost at least €700 — despite the car being old, with visible dents and multiple scratches, especially around the bumpers.

At that late hour, with no alternative options available, I felt I had no choice but to accept their insurance.

Overall, this experience felt unfair and pressured. Be very cautious if you’re considering renting from this company.

booked with carjet booknr CJT 207030624 city rent is lokated in a caravan outside the airport ,did not have my booking in the computer left after 2 hours without a car , I lost 85 euro there ,I am glad that they did not have my creditcard so the damage was only 85 euro congratiolations carjet and city rent now I can give you a nice review

Geboekt via carjet booknr CJT-207030624 op 3 mei 2026 hadden auto niet in systeem staan dus geen auto,geld kwijt tientallen mails gestuurd naar tirana airport kantoor gevestigd in caravan,niet doen ben gewoon opgelicht carjet schaam je

Warning! Warning! Warning! Please do not book with the Cityrentalbania. Big scam is going on. They demanded I have to have theirs insurance. Almost after three hours waiting they did hold the deposit of €1500. On the return it was the same game. The government needs to step in for these scammer. Bad reputation for Albania and other car rentals. This was my worst experience ever after renting cars in Europe and America. Please please please avoid using this company.

A fuir absolument on vous attire avec un prix très bas ensuite on vous fait payer deux fois le prix de la location pour une assurance !!!!reçu ce jour une touran qui a 20 ans et 400 mille km au compteur

Agence difficile à trouver, située assez loin de la sortie de l' aéroport et peu connue de ses consoeurs. Sous prétexte que nous sommes arrivées 2h par rapport à l heure convenue ( et pour cause !), le loueur à refuser de nous laisser la voiture réservée mais nous en a proposé une autre au double du prix. Malgré de nombreuses tergiversations, nous ne sommes pas tombés d accord et sommes partis chez un autre loueur. A EVITER. On se sent abusé.