Clacton Pier Opiniões 

122
TrustScore: 4.5 em 5

4,7

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Classificada 4 em 5 estrelas

Good family day out at clacton pier, I want to call out Matthew who was in charge of one of the rides, he’s so enthusiastic and upbeat and really makes an effort with all of the riders and children. H... Ver mais

Classificada 5 em 5 estrelas

My 9 year old daughter and I came here from London for a half term. So much fun, such lovely people, especially Debora who went above and beyond to make sure we found what we were looking for, and al... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The staff working at the soft play this afternoon were absolutely amazing. Unfortunately there are no gluten free options for food on the menu but I can't fault how the staff went out of their way to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We regularly visit Clacton pier and arcade workers are extremely polite and fast. Always someone at hand if toys ect get stuck. Terry Hawkins stood out from the crowd and goes above and beyond, alwa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Atracção turística
  2. Parque de diversões
  3. Bar e churrasqueira
  4. Pavilhão de praia
  5. Centro de entretenimento infantil
  6. Parque temático

Escrito pela empresa

- Largest pleasure pier in Europe 🎢 Funfair • Coasters • Soft Play • Arcades • Bowling • Golf • Big Wheel • Go Karts • Jurassic Pier 🦖


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

122 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(122)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lovely member of staff

We went to Clacton pier and had the pleasure of meeting Abi- such a friendly member of staff who was brilliant with the children!

19 de abril de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Paige, thanks for the feedback and five stars - really appreciate that. Glad Abi looked after you on your visit to the pier. Good to hear she was great with your children. Hope to see you again soon.

Classificada 5 em 5 estrelas

Review for astenmay

Astenmay ..made our experience great she was so helpful remembers all orders she is very welcoming and make u want to stay longer

18 de abril de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Bradley, thanks for sharing that with us, we love to hear when our staff have done a good job. Astenmay is part of a great team in the Boardwalk who take pride in providing great customer service. Please come back and see us again soon.

Classificada 5 em 5 estrelas

Had a great day at the pier

Had a great day at the pier. It is a fantastic day out for everyone with so much to do. The staff were really helpful, especially a lady called Tina who went above and beyond to help us.

14 de abril de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Karen, really pleased to hear you had a great time with us and enjoyed your visit. We appreciate feedback on our staff and good to know that Tina really looked after you. Hope to see you again soon.

Classificada 5 em 5 estrelas

Visited the Broadwalk the other day and…

Visited the Broadwalk the other day and just wanted to say a massive thank you to Terry and Denise for their professionalism and courtesy. We use the pier and Broadwalk alot and always bring family and friends down and having staff like these make it a better experience! Thank you

18 de março de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi, it's great to hear from such a loyal and regular customer and we appreciate you bringing family and friends to the Boardwalk with you. Your five star rating is valued by us as are your comments about staff members who look after you well. Your thanks will be passed on to the team. We look forward to welcoming you back soon.

Classificada 5 em 5 estrelas

One of the best workers I come across!

I went to Clacton pier on 9th of march, it was such a lovely day. I went on the rides and Samuel was absolutely fantastic, so funny and out going, always has a smile on his face. Every time I saw him, he was always dancing to music, speaking to the customers and just generally one of the best workers there! He definitely should have the opportunity to progress his career! You need more happy outgoing people like that working within your company! I come across a few miserable staff members that clearly didn’t want to be there! BIG UP SAMUEL! :) xx

9 de março de 2025
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logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Sandy, thank you for the feedback and for taking the time to post a review which is much appreciated. We always like to hear from customers after a visit as your opinions really count. It sounds like you feel that Samuel really set the standard that day and impressed you and that will be passed on to him and the team.

Classificada 5 em 5 estrelas

Visited the Boardwalk at Clacton today…

Visited the Boardwalk at Clacton today and would like to just say a huge thank you to Denise and Jane for making our experience even better than we expected. These guys are an asset to your team. Thank you!

17 de março de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Lillie, many thanks for your feedback and we are delighted to hear your experience was even better than you expected. We are very aware how important our staff are and that they are crucial to the success of our business. It is good to learn when they have excelled and we appreciate the shout out for Jayne and Denise - as they will too! See you again hopefully

Classificada 5 em 5 estrelas

Samuel 👍

Had a good time and workers were friendly, especially Samuel who was working on the dodgems and was very helpful, lost my belongings in the dodgem and he handed it back to lost property for me to collect the next day, didn’t think it would be handed in, but it was 😊

15 de março de 2025
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logótipo da Clacton Pier

Resposta da Clacton Pier

Hi John, many thanks for the review and the five stars. Glad to hear that Samuel looked after you and we were able to reunite you with your belongings after you lost them on the dodgems. See you again hopefully.

Classificada 5 em 5 estrelas

Lovleyfresh lunch served with a smile…

Lovley fresh lunch served with a smile !!
Would highly recommend the broad walk !

28 de fevereiro de 2025
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logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Peter, many thanks for taking the time to post a review following your visit, It is much appreciated. Really glad you enjoyed the food and the team looked after you well. Hopefully see you again soon.

Classificada 5 em 5 estrelas

Great time

Great time, Clive looked after the kids on the rides and madeesure everyone was ok.
Half price wristbands made it an affordable day for a family that we couldn't do normally.

23 de fevereiro de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi, really pleased that you had a great time and that our staff, and in particular Clive, looked after you so well. The February Frenzy wristbands were great value and I am glad they helped.

Classificada 5 em 5 estrelas

Calliam was a lovely and was very…

Calliam was a lovely and was very polite my son loved going on every ride for his 1st time

22 de fevereiro de 2025
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Resposta da Clacton Pier

Hi Tamzem, glad to your son's first experience of Clacton Pier was a very positive one and that he was well-looked after. Hope he comes back for more soon - and you, of course!

Classificada 5 em 5 estrelas

Good great amazinh

21 de fevereiro de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Zoe, and I think we get your message. Enough said in just three words! Thanks for the five stars.

Classificada 5 em 5 estrelas

We regularly visit Clacton pier and…

We regularly visit Clacton pier and arcade workers are extremely polite and fast. Always someone at hand if toys ect get stuck.
Terry Hawkins stood out from the crowd and goes above and beyond, always alert and wondering around helping everyone.

20 de fevereiro de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Bonnie, much appreciate your feedback and great to hear you comments about our staff. Well done Terry and the rest of the team. Good to know you are one of our many regulars and look forward to seeing you again soon.

Classificada 5 em 5 estrelas

Terry Hawkins is a great employee at…

Terry Hawkins is a great employee at Clacton Pier, he was very helpful and caring esp to children. How I wish all workers are the same as him making it more a better place for kids and family to have fun! Cant wait to go back there.

16 de fevereiro de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi, many thanks for the shout out for Terry for the way he looked after your children. Good to hear you can't wait to come back, we can't wait to see you again!

Classificada 1 em 5 estrelas

Rude and unwelcoming

From the moment we arrived until we left the staff made me feel really uncomfortable.
I have been many times over the last few years and have had 4 birthday parties there. This year my son asked if we could have a couple of play dates for his birthday instead of one big party.
So we planned a few days out, soft play being one of them! So I paid for 6 adults and 8 children to play and I brought fries, drinks, pizzas and the adults all brought drinks. I alone spent over £150 there today for my son & daughter, their 2 cousins and 4 friends.
As it’s my son’s birthday this week, his cousin gave him a balloon. When I collected my tickets I was given the 3rd degree about how I can’t have a party or a cake. We were just there to play!!!!!
The only thing we had was a normal small balloon, which I put on the floor away by my coats so it was barely visible.
Yet twice a member of staff came over to ask me to hide it- I had already put it away- nobody could see it unless they were staring at my coat pile. Also I noticed quite a few times staff members eyeing up my bag- which just contained over night clothes. It felt very intrusive.
We were made to feel really unwelcome & uncomfortable. And due to this, that will be the last time I attend your play center. And we have been very loyal customers up till now!!

15 de fevereiro de 2025
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Amanda, really sorry to hear this - you should not have been made to feel unwelcome and uncomfortable and we can only apologise to you for that. Your comments will be passed on to the team and managers and this will be taken up with the staff and discussed with them. We can tell you have been loyal customers if you have had four parties previously and we are sad to hear you will not be returning. Please can you email your email address and/or mobile number to nb@clactonpier.co.uk as I would like to be able to contact you direct if possible. Thanks, Nigel

Classificada 1 em 5 estrelas

Rules that make no sense !

We took our 5 children to the Clacton pier soft play, it states a child 13+ is classed as an adult. So we paid for our 4 smaller children £8 each and then the adults (myself, dad and daughter). We was told at the gate when showing our tickets our 13 year old couldn’t go on any of the equipment as she’s over 12. We stated that me and dad would be escorting our smaller ones on the equipment as adults and we couldn’t just leave our 13 year old at the table the whole time. We was going to be there 3+ hours!
(She’s the height and size of a 10 year old anyway- we even offered to pay for her to help with her siblings) as even thoe they class 13 as an adult she’s still a child. We was then told by the manager that she essentially had to stay at the table the whole time, and it was in the policy. After checking said policy- that was not in it. We ended up not even going in and getting a refund and had 4 very up set children. It makes no sense, you are saying that an adult is over 13 on your board but you can apparently only escort a child if you are over 18? but it said all children have to be looked after, so who’s going to sit with our 13 year old CHILD as she’s not allowed with me, dad or siblings, and we can’t be at the table with her plus helping the little ones. The manager said ‘I keep telling them to update the board but they don’t’ So surely until it’s been updated It should have been honoured. So if you have a very young teenager and smaller children the teenager isn’t allowed to help the smaller ones, even thoe the board states 13+ is an adult. It says no where that you have to be 18 to escort them. It’s nothing to do with the height or weight of a teenager as adults are allowed to go round with children. We come as a family, for a lovely afternoon. Never will I be returning!

15 de dezembro de 2024
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Really sorry to hear about your experience Zoe and this is definitely something we will look into. Totally understand what you are saying and we need to consider this. Hope you will perhaps change your mind and return some time in the future. We apologise if your children were upset as that is the last thing we want to do.

Classificada 4 em 5 estrelas

It's not a bad pier

It's not a bad pier
you can walk to the end pretty much any day its always open.
has good views.
they have free firework displays to.
its an OK place to view the air show from also.
you can buy food from there if needed.

11 de setembro de 2024
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Cheers David, we appreciate you finding the time to review us and we appreciate the four stars. It would be great if you come back again soon and you might even stretch to that fifth star next time! Thanks again

Classificada 5 em 5 estrelas

A lovely holiday with my family great…

A lovely holiday with my family great beach and lovely worker's on the pier especially a guy named ryan smith lovely guy and made the experience much better very fun would recommend

29 de agosto de 2024
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Many thanks for the review Freddie and glad you had a great time with us. Thanks for the shout out for Ryan - this will be fed back to him and the team. We love to hear when our staff look after our customers well. Come back soon!

Classificada 5 em 5 estrelas

Absolutely fantastic day out for the entire family!

⭐⭐⭐⭐⭐

Absolutely fantastic day out for the entire family!

I've visited the pier several times with my family, and it never disappoints. I highly recommend booking the Big Day Out Bands in advance—you save £10 on the day, which is a great deal! For just £20, we enjoyed unlimited rides, 18 holes of Adventure Golf, Jurassic Pier entry, a Wheel Experience ride, 5 video game credits, and 50 arcade prize tickets. It’s incredible value, especially with the rising cost of living.

The day was packed with fun and excitement for everyone. We’ll definitely be back soon! Plus, the area has plenty of great food options to explore once you're done. Highly recommended!

29 de julho de 2024
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Mark, we really appreciate you taking the time to post this review, for the five stars and for highly recommending us. We are delighted that you and your family enjoy your visits to the pier and made the most of our Big Day Out Band booked online. It is great value. Look forward to seeing you all again soon.

Classificada 5 em 5 estrelas

Corinne is a gold medal winner

Lovely time on the pier. So many people having fun. Yes, it gets a bit mucky and I would like to see it cleaned more often.

The Jurassic Pier 4D experience was brilliant and huge fun.

A big shout out to Corinne in the amusement arcade. She is so patient and good with the kids who are making life-changing decisions about which sweets to have.

All of the staff were amazing. Kind with the kids, which is all we are looking for.

Go corinne!

12 de agosto de 2024
Opinião espontânea
logótipo da Clacton Pier

Resposta da Clacton Pier

Hi Valerie, many thanks for posting a review and giving us five stars - we really appreciate you taking the time to provide feedback. We try to keep up with cleaning throughout the day but it can be tricky at the height of the summer - our team do their very best! Glad you enjoyed Jurassic Pier and your comments about staff are most welcome. We love to hear when they make a good impression and Corinne obviously did that. Pleasing to hear all staff were amazing. Please come again soon.

Classificada 1 em 5 estrelas

Avoid avoid avoid

Avoid avoid avoid
We went there Wednesday and paid 90 pound for 3 wristbands hardly any rides where open, and u had to wait 44 minutes for a member of staff to come and start the 3 rides that where open, so all in all the kids got to go on 3 rides and it took a hours

17 de julho de 2024
Opinião espontânea

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