Cladding Monkey Opiniões 

285
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Ver mais

Classificada 5 em 5 estrelas

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proact... Ver mais

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Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

285 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 66% das suas opiniões negativas

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4,6

Todas as opiniões

(285)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Great service - Thanks to Kellie and team for outstanding service. Phone answered promptly by an actual person and an issue with my order (entirely my fault) was sorted quickly and effortlessly. A pleasure to deal with and thoroughly recommended. 👍👍👍

7 de agosto de 2023
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Resposta da Cladding Monkey

Thanks Andy, much appreciated!

Classificada 5 em 5 estrelas

Standout customer service in today's world

Personable phone service - no call center music either - and team connected quickly with the project

Helpful advice and guidance on best options to suit

Extra mile moved by the CM team to shunt through a small initial order for next day delivery - which shows good relations too with their carrier

No hesitation in placing complete full order confidently.

Made a birthday day better!

10 de julho de 2023
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Resposta da Cladding Monkey

Hi Andrew, thanks for your kind words they are greatly appreciated. Customer service is very important so we pride ourselves on delivering to a high standard. We look forward to supplying you again in the future!

Classificada 5 em 5 estrelas

Sincerely appreciate your work

Writing this review to express how much of a pleasure it has been working with your team and ordering from your company. The level of attention to detail and professionalism displayed by your team is truly impressive. For three consecutive years, we have been relying on your company for our projects, and each time the experience has been exceptional. From the ordering process to the delivery, everything has gone incredibly smoothly.Your team has made sure that everything is well-preserved and delivered promptly, which has made our project run seamlessly. I appreciate the quick delivery and prompt response to our emails. It has made our job so much easier.I would also like to give a special shoutout to Kellie, who has been an exceptional worker. Her dedication to her work is evident, and she has been a great help throughout the entire process.
Once again, thank you for all your hard work and dedication to your customers.

14 de julho de 2023
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Resposta da Cladding Monkey

Hi, thank you for those kind words. We pride ourselves on attention to detail and delivering the highest standard of customer service as we can. It has been a pleasure to supply you and we look forward to dealing with you again in the future after building a great relationship. :)

Classificada 5 em 5 estrelas

Cladding installed and looks great

Cladding installed and looks great. Fast delivery and good quality product. Customer service was great Kayleigh was very helpful on the phone

9 de junho de 2023
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Resposta da Cladding Monkey

HI Tom, thank you for the feedback!

Classificada 5 em 5 estrelas

Great experience

Great experience, would 100% recommend. Product was perfect.

7 de junho de 2023
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Resposta da Cladding Monkey

Hi Sam, were pleased you were satisfied :)

Classificada 5 em 5 estrelas

Product was excellent

Product was excellent, I’d definitely come back arrived next day

25 de maio de 2023
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Resposta da Cladding Monkey

Hi Rob. thank you for your kind words, we do try to provide a good service!

Classificada 5 em 5 estrelas

Great service

Great service. Kayleigh was very helpful. Highly recommend!

29 de maio de 2023
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Resposta da Cladding Monkey

Hi Terry, thank you for your feedback and positive comments!

Classificada 4 em 5 estrelas

Great customer service

Great company, have no issues when dealing with them, kayleigh on the phone had brilliant customer service skills. Would highly recommend

19 de maio de 2023
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Resposta da Cladding Monkey

Hi Adam, thank you for your lovely comments i will pass this on Kayleigh!

Classificada 5 em 5 estrelas

Highly recommend!

Brilliant company brilliant service

1 de junho de 2023
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Resposta da Cladding Monkey

Thank you for the positive feedback Andy, its appreciated

Classificada 5 em 5 estrelas

Ordered some sheets Wednesday

Ordered some sheets Wednesday, arrived yesterday and now they are installed they look fantastic. The customer is over the moon with them and is already talking about using it in their other properties. Fast delivery and helpful staff!

8 de junho de 2023
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Resposta da Cladding Monkey

Hi Andy, we are glad you are happy with everything :)

Classificada 1 em 5 estrelas

Recently ordered and received very…

Recently ordered and received very promptly the main part of an order - couldn't really fault that! We then realised we needed one tube of coloured mastic, enquired about this and was told it was on the webpage (it is). Selected item and then went to check-out and was "astounded" to see a tube of mastic was £30! THEN to cap it all they wanted to charge £30 carriage. I telephoned the CS and was told that was the "courier" charges and there was nothing they could do about it as "the warehouse" deal with this. I queried why they couldn't offer a postal or one off service but was told this was not possible. I find this astounding and frankly pretty poor customer relations - We had just spent in excess of £3000 on the main components and the inflexibility of small quants (ie ONE tube of mastic (already at an inflated price)) delivery really P888ed me off. IO obtained the mastic locally for less than £10 v the £70+ CM wanted - I consider that a total rip-off!

7 de junho de 2023
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Resposta da Cladding Monkey

Hi Peter, Apologies if you were astounded by the price of the mastic. The silicone you are referring to is a specialist coloured matched silicone to the coloured sheet you originally purchased. It has to be bought in specifically to match that coloured sheet. Regarding carriage, that is the minimum delivery charge we incur from the couriers we use. We do not add anything on to delivery costs however we will take your review seriously and try to improve our small package delivery service moving forward.

Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service, order still hasn’t turned up, the girls in the office never phone you back ,don’t update you ,it’s not our fault blah blah blah, couriers to blame just excuses from start to finish and to top it all off you need to unload the van yourself! Here’s waiting if it really does turn up tomorrow……

6 de junho de 2023
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Resposta da Cladding Monkey

Hi Alberto, this was dispatched on a pallet. Once it arrived into the delivering depot it was removed from the pallet and the trims delivered with a sub-contracted driver. This isn't acceptable and we have raised this with them. The delivery process info is on the website prior to placing the order, and in the email when the invoice is sent. We also sent you an extra email and verbally told you that the drivers handball the items from the lorry to someone able bodied. This is how curb side pallet deliveries work.

We note that there were issues with this delivery and are working hard with the couriers to make sure it doesn't happen again.

We have taken full responsibility for these courier issues, and offered to refund you in full, or re-send the order again with a different courier which is what you opted for. This has now been fully delivered as promised.

Apologies that this happened on your order, as explained its the first time this has happened with our couriers removing items from a strapped pallet, and we have things in place to make sure it doesn't happen again.

Classificada 5 em 5 estrelas

The fast show.

Fast to respond to any query you may have , even faster to ship out samples to you, and then ,mega mega fast to dispatch my order which arrived the following day. I ordered a few sheets of storm grey gloss for a small project I have to do. Highly recommended company and I would order again without hesitation.

24 de maio de 2023
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Resposta da Cladding Monkey

Thank you for the kind words Kevin, we do try our best to provide the quickest and most efficient service as we can. :)

Classificada 5 em 5 estrelas

Great alternative if looking for a kitchen splashback

Stumbled across this company while tying to find an alternative splashback product (for kitchen) to the over priced scratchy Alusplash.
Had a few email communications with Kellie who was extremely helpful and always replied in quick time. Samples sent out to me, ordered the product Sunday, it was delivered Tuesday lunchtime and fitted by dinner time.
7 days from first inquiry to having it installed in my home. Excellent service.

I ordered the 2.5mm solid pvc in Willow (1200x2400). It was easy to cut with my track saw (using an 80 tooth blade) and socket apertures I used my jigsaw with a fine blade that is used for cutting metal. Just need to put clear glass splashback behind the hob.

If you are looking for splashback give this company a look. I am sure you won’t be disappointed.

16 de maio de 2023
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Resposta da Cladding Monkey

Thanks Andy, we are over the moon you are happy with the products and service. :)

Classificada 5 em 5 estrelas

1st class service as per usual.

1st class as per usual.

Kellie, was so helpful and managed offer me next day service at late notice.

11 de maio de 2023
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Resposta da Cladding Monkey

Hi John

Thank you for your review, i will pass those comments onto Kellie :)

Classificada 5 em 5 estrelas

Great service and product

Great service and product. Shipping was bumped up to next day FOC, very happy with the product too. 🙏🏻

18 de abril de 2023
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Resposta da Cladding Monkey

Hi Tom

Thank you for your feedback, we do try and help when we can!

Classificada 5 em 5 estrelas

Service

Communication and service from Kelly always impeccable. Very stress free interaction. Thank you.

10 de maio de 2023
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Resposta da Cladding Monkey

Thank you very much!

Classificada 1 em 5 estrelas

3 days late and wrong items

Ordered and paid for next day delivery on the Monday, didn't turn up until the Thursday afternoon, when it did arrive the order was wrong and was told by the lousy customer service I had to write an email just to get half of a refund , would never use again.

24 de abril de 2023
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Resposta da Cladding Monkey

Hi Lee, thank you for bringing these issues to our attention. As per our email correspondence we have apologised for the issues on the order. We are working hard with the couriers to ensure this doesn't happen again.

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