logótipo da Clickgolf
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Clickgolf  Opiniões 

1231
•
TrustScore: 4.5 em 5

4,3

Loja de golfe
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Super fast delivery after buying on The Open weekend; large items order arrived next working day via DPD; Chris in Customer Service was great.

Classificada 5 em 5 estrelas

Have made two orders so far, set of irons and then 2 further clubs. Customer service has been excellent at all times. They have gone out of way to assist (provided free adjustment tool) and been very... Ver mais

Classificada 5 em 5 estrelas

Wow! I am living in The Netherlands and ordered a nice cart bag from ClickGolf. They sent it the same day, and directly after the weekend I received the package in excellent state! They offer very... Ver mais

Classificada 2 em 5 estrelas

I ordered a Titleist golf bag - almost immediately I realised it was a trolley bag and wanted to change. I filled in their online form, no one responded, I called, no answer, left a message, no one ca... Ver mais

Informações sobre a empresa

  1. Loja de golfe
  2. Clube de golfe
  3. Loja de equipamentos e roupas para actividades ao ar livre
  4. Loja de roupas desportivas

Escrito pela empresa

Clickgolf is one of the UK's Fastest Growing Golf Stores Online. We’re dedicated to providing you with the finest range of top-quality Golf Equipment, Clothing, and Accessories. With over 30 years of experience in trading as specialist golf equipment retailers, we offer one of the widest selections of flagship brands and pride ourselves in offering an excellent shopping experience, a friendly and professional customer service team who are on hand to offer advice throughout your shopping experience.

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(1231)

25 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Still not arrived and no update on the delivery

Ordered on the 17th and it still hasn't arrived after being told it had been dispatched.

17 de dezembro de 2023
logótipo da Clickgolf

Resposta da Clickgolf

Dear Mr Doyle,
Many thanks for your review and our sincere apologies for the delay with your parcel.
I can see that the item left our warehouse on the 18th December and that you made a leave with neighbour request on the 19th for delivery on the 20th. I can now see that the parcel has arrived with you on the 27th and not the 20th as per the request and tracking information provided. Of course this is not acceptable and we will be investigating the cause of this delay with our chosen couriers.
We take all our reviews very seriously in order to continually improve our customer's experience with us and we appreciate your time in leaving this review.
If we can be of any more assistance to you then please do not hesitate to contact us directly and please accept our sincere apologies once again for the inconvenience caused.
I have asked our dispatch team to pop a little gift in the post for you as a gesture of goodwill.
Kind Regards
ClickGolf Team

Classificada 5 em 5 estrelas

Efficient and prompt service

The club that I ordered was delivered promptly. Only because the club that I had earlier lost had been returned I cancelled the order and returned the club to Clickgolf. The refund was also made promptly. No problems were encountered.

24 de novembro de 2023
Classificada 3 em 5 estrelas

Free items incorrectly advertised

The trolley purchased was advertised with an umbrella holder and a travel cover on the website. However, only the cover was delivered. I did speak with one of the customer service team, who explained there was an error on the site and three others had called with the same issue. I was offered 10% off purchasing a holder, but would need to pay for delivery unless I included other items. I opted to purchase from elsewhere, for the same price and free delivery. The customer service person I dealt with, did explain that they'd run out of umbrella holders due to popularity and that the travel cover was more expensive, but I didn't want the cover. I wanted the umbrella holder. As a result, this is reflected in my score, as I would have opted to purchase elsewhere.

29 de novembro de 2023

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