Coachoutlet Opiniões 14

Confusing, unreliable, and extremely disappointing experience.
I placed an order on April 26 and received a “your order is on the way” email on April 29, but there was never any tracking movement. When I contacted customer service, I was told the package was lost—something no one informed me about proactively.

What made the situation even worse is that I later received two completely conflicting emails: one stating that my order was refunded, and another saying the item had been shipped. I did not request a cancellation, return, or refund at any point, which makes this even more concerning.

Customer service failed to provide a clear explanation of what actually happened. Instead of taking responsibility, there was no real attempt to resolve the issue—no replacement, no expedited shipping, no compensation, not even a simple gesture like a discount code.

This item was a time-sensitive gift, and due to this lack of organization and communication, I now have to find an alternative at the last minute.

For a brand that positions itself as premium, this level of service is unacceptable. Poor communication, lack of accountability, and no customer care. I would strongly reconsider ordering from here, especially if timing matters.

Worst customer service, no communication, no explanation why second item was not send to me. They sent me return label explaining to me that due to my frustration they waived any return fees. I received lowered refund have no clue why. I have nothing positive to say about Coach customer service.

The products are much less expensive, but my bag fell apart pretty quick.

Do NOT order from coach outlet.com
My item was lost. Was meant to be my adult daughter’s first nice bag for her birthday. Paid expedited shipping.
Item was lost. They did NOTHING to try to rectify the situation other than offer a refund. They will tell you that you can get a refund and place a new order. No apology, no offers, nothing. I ordered a matching wallet that did come, but no longer worked because they LOST the bag, and I was told I had to use my time and gas to return it! STAY AWAY! If you have the slightest issue they will NOT help!!!!

Ordered three wristlets July 23. Bought them b/c Coach description said they fit "all iPhones." One arrived several days past the promised date; the other two never arrived. Tracking info wasn't updated after late July. My phone didn't fit. Called about the two missing items; rep said to call back if I didn't get them the next day. Called two days later. They said the items were "lost in transit" and they would process a refund. Never received it. Finally wrote to them again. They cancelled the refund, and never told me, because they got word the items had been delivered. I finally tracked them down--hadn't thought to check with housemates because I was waiting for the refund. Told Coach the items were useless because they didn't conform to the advertised description. Coach responded that they would be incredibly generous and allow me to return the items even though we were past their 30-day window--they would give me 45 days! So generous--their new deadline left me only four days to handle the return. Followed their instructions to mail the items back--Coach sent the wrong link. I found the right link myself, only to learn that Coach refused the refund because it was past 30 days! The least they could have done was handle the return themselves since it was an exception. Wrote back to tell them what happened. Said I was now hesitant to return the items--given all the times they lied to me and deceived me, I was worried they would take the return and not credit my account, so I would donate the wristlets to charity. Got back the most incredibly patronizing and condescending note complimenting me on being a good "member of the Coach community" for caring about charity. Been a Coach customer for more than 40 years--never again!

I made a significant Holiday order & the following morning almost all my items were on promotion. I started a text chat with their online customer support team and requested they honor the discount on my qualifying items. After a short review & varification of my purchase they agreed to issue a credit to my card used for the purchase. Ultimately it was more than what I initially figured I would receive.

We had Sylvana, helping us. She was wonderful. Excelent customer care at Coach Outlet at Canutillo, El Paso TX.

I've ordered two purses different times absolutely wonderful. On time. They let me know when and where my package was coming.
Thank you Coach.
Very Satisfied customer
Micha

I just received my Coach backpack and I love it, the shipping was really fast and the quality is great. This was my third purchase and I will be purchasing again.

On my second attempt to order a bag from Coach Outlet, the order was cancelled five days after payment, with a further 5 days to refund the payment.

I have purchased from this site twice. It's a legit company that is owned by coach. I've had a mens cross bag for 4 years. This bag is nice quality, it takes a beating on flights. I have a back pack that supreme, just purchased, so I'll review that later.
Surprised by the negative reviews! So I decided to drop my experience. I hope that it helps!

Beware when ordering small items, they will be missing from package. It has happened to me THREE times already. Today I received a sealed UPS padded envelope with nothing in it except the shipping receipt. Only get deliveries to the UPS store and open in front of a witness because Coach customer service treats you like you're the problem even though they clearly have an ongoing fulfilment or theft issue. My order was from Coach Outlet Canada and shipped out of Etobicoke.

I’ve place an online order and never received the merchandise,beware and stay away from this company.