Coal Drop have an excellent customer communication service they rang me up about 20 mins after i placed the online order saying the order could be delivered in 3 days or i could choose my own delivery... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Amazing service by tom at coal drop . Ordered on the Friday delivery by Tuesday. 1st time I have used them great service. Pleasure doing business with you. Thanks ian
Easy ordering and delivery Delivery was confirmed by telephone and they considered access ahead of arrival All staff friendly and helpful. Very professional, will use them again
First order and was fantastic. Arrived when they advised and coal was unloaded and placed where I wanted it. Great service will use again for definite. Mother in law has also used and great experience... Ver mais
Informações sobre a empresa
Escrito pela empresa
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Informações de contacto
Reino Unido
- www.coal-drop.co.uk
4,9
Excelente
165 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good price good delivery service 👍
21 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks for your lovely review. We are very happy you had a great all round service from us and we look forward to serving you again in the future. 👍
Fantastic product and value
Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slightly scratched our drive, which was a complete accident. 5 star service from us
22 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your thoughtful review and your understanding regarding the pallet situation. We're delighted that you were pleased with the quality, value, and service provided by the driver. We appreciate your understanding that the slight scratch was accidental, and we're grateful for your generous feedback. Just to mention, all our tonne coal pallets will come stacked on one pallet, as advertised, but I can appreciate that they are heavy when trying to manoeuvre them. Thank you for your trust and custom, and we look forward to serving you again in the future.
Tom was great all the way from start to…
Tom was great all the way from start to end kept me up to date all the way will use again.
21 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your fantastic feedback. We're pleased to hear that Tom kept you informed from start to finish and made the entire process easy and straightforward. We'll make sure your kind words are passed on. Thank you for your trust and custom, and we look forward to serving you again in the future.
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your review. We're delighted to hear that the driver provided such exceptional service and couldn't have been more helpful. We will be sure to pass on your kind comments. Thank you for your trust and custom, and we look forward to serving you again in the future.
Very good honest people delivery with…
Very good honest people delivery with a smile 😃
28 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review. It's fantastic to hear that you found us honest and that your delivery arrived with a smile. We truly appreciate your trust and custom, and we look forward to serving you again in the future.
First time of use
First time of use. Very straight forward, and kept in the loop through to delivery.
V good!
28 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for choosing Coal Drop for the first time and for sharing your experience. We're pleased to hear that you found the ordering process straightforward and appreciated the updates throughout your order journey. Thank you for your trust and custom, and we look forward to serving you again in the future.
The delivery guy was very helpful and…
The delivery guy was very helpful and put the load where I needed it to go excellent delivery. Which meant he was done and dusted without any fuss.
15 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for taking the time to leave us a review. We're delighted to hear that the delivery driver was so helpful and ensured everything was placed exactly where you needed it. Making delivery as smooth and hassle-free as possible is something we always strive for. Thank you for your trust and custom, and we look forward to serving you again in the future.
Coal delivery
Ordered the coal and received it within 3 days. Great service. Thank you
7 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind review. We're pleased to hear your coal arrived quickly and that you were happy with the service you received. We truly appreciate your trust and custom, and we look forward to serving you again in the future.
Great communications and very helpful delivery driver.
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues.
Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the pavement! Competitively priced too!
1 de julho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your wonderful review. We're delighted that we could tailor the delivery to suit your needs and help avoid any weather-related issues. It's also great to hear that our driver took the time to place the bags exactly where you wanted them. We pride ourselves on providing a service that goes the extra mile, alongside competitive prices. Thank you for your trust and custom, and we look forward to serving you again in the future.
The coal was delivered quickly and with…
The coal was delivered quickly and with good communication. I have not tried coal yet but hopefully be good
29 de junho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thanks so much for the great review. You'll not be disappointed by the Oxbow Excel - it's a great high performance fuel. We truly appreciate your custom and hope that you come back to us the next time you need some smokeless coal.
My Hereford coal merchant retired and…
My Hereford coal merchant retired and looking for new supplier of Excell I found Coal-Drop. co.uk.
Great price £565 for 100KG. (50 x 20kg bags) on pallet. with free delivey.
Ordered over phone, it was delivered on time with driver taking into my garage next to my coal bunker.
It was wrapped in polythene and all bags were secure.
I am use to receiving wet coal especially in bags and like to dry it out. What a PLEASANT SURPRISE every bag was DRY.
Brilliant service and product. Will use them next time
16 de junho de 2026
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Hi Tony. Thanks for your complimentary review. We're super happy to have provided you with an excellent all round service and we certainly do try to keep the fuel as dry as possible, by being as selective as we can be, to pack on dry days. Just to clarify, the £565 was for 1000kg. I knew what you meant but just wanted to clear that up. Thank you so much for your custom and we hope to serve you again in the future. 👍
First order - very happy
Ordered 1 ton Excel briquettes.
Excellent service all round.
Competitively priced, delivered on time.
Called me to arrange mutually convenient delivery.
Delivery driver could not have been more helpfull.
Very happy, will use again.
25 de junho de 2026
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words and for choosing our Excel briquettes. We’re really pleased to hear you found our pricing competitive and the whole process smooth from order to delivery. It’s great to know the delivery arrangement worked well for you and that our driver made such a positive impression—that feedback will mean a lot to the team. We truly appreciate your trust and custom, and we look forward to serving you again in the future.
Excellent service!!
15 de junho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you very much for your fantastic feedback! We’re delighted you had an excellent experience with us—it means a great deal to our team. We truly appreciate your support and your trust in our service, and we look forward to serving you again in the future.
100% recommended
Easy to order, good price, good communications, delivery was on time, and driver very helpful. 💯 recommended
28 de maio de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your brilliant review and recommendation—it’s really appreciated! We’re so glad you found the ordering process easy, our prices competitive, and communication clear throughout. It’s especially nice to hear the driver was helpful and everything arrived on time. Thank you again for your trust and custom, and we look forward to serving you again in the future.
The delivery was on the day I requested…
The delivery was on the day I requested and the driver was very helpful so I am very pleased with Coal Drop's services.
1 de junho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely feedback. We’re really pleased we could deliver on your requested day and that the driver provided helpful service—this is exactly what we aim for. Your satisfaction means a lot to us, and we’re grateful for your trust in Coal Drop. We look forward to serving you again in the future.
Helpful sales person very polite and…
Helpful sales person very polite and cheerful
Only glitch was that we did not receive confirmation of order
Coal arrrived on the stated time but had not fore warning.delivery was good ,helpful driver,
Good price.
4 de junho de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Thank you for your detailed and honest feedback—we truly appreciate it. We’re very pleased to hear our sales team were polite and cheerful, and that you were happy with the pricing, delivery timing, and helpful driver. We’re sorry for the issues with the lack of advance notice—this is valuable feedback and something we’ll take up with The Pallet Network to improve the overall service. Thank you again for your trust and custom, and we look forward to serving you again in the future.
Once again a first class service
Once again a first class service. Our usual delivery driver was not available and his stand in was just as helpful. Dropped as we asked for and helped onto the boat. Many thanks once again.
26 de maio de 2026
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Hi David. Thank you for your great review. We love to hear that the delivery aspect of your order went smoothly and you received all the help and support from the drivers. We hope to serve you again!
Second time I've used Coal Drop-…
Second time I've used Coal Drop- Excellent service and prices. Look no further- fully recommend.
14 de maio de 2026
Resposta da Coal Drop: Nationwide Fuel Suppliers
Hey Chris. Thanks for your wonderful review and compliments. We're super happy you had a great service from us and we'll always try and keep the prices as low as we possibly can. Take care buddy 👍
This is the second year I’ve used them
This is the second year I’ve used them. Extremely easy to deal with and a good price.
I can’t see a reason why it won’t be three years running
16 de abril de 2026
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Hi Neil. Thanks for coming back to us and we look forward to serving you again next year. We appreciate your compliments and we will always strive to deliver this top-notch service to you, again and again. Many thanks for your custom. Have a great day! 😁
help moving coal
asked for help getting coal round the back of my house
the driver carried most by him self did a great job much appreciated, will be ordering again
7 de maio de 2026
Opinião espontânea
Resposta da Coal Drop: Nationwide Fuel Suppliers
Hi Dave, thanks for the great review. When customers like yourselves live withing the reaches of our own delivery vehicles, we always go the extra mile to help you unload and stack your coal bags. We're thrilled you were happy with the overall service and look forward to serving you again in the future. Until then, have a great summer. 👍
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.