Commercial Bank of Ceylon 

I went to Kaduwela branch to open a joint account with my brother in last week and we both had our NICs. But counter staff members informed that they can not recognize our relationship and need our original birth certificates. And week after later we visited the same branch and for the same purpose. But they did not ask any single word about the birth certificates. I don't know and can not understand what is the correct process of this bank and what I observe is required documents are depending on the mood of the aavailable customer service officer.Once I contact another branch they also informed they do not request BCs NICs are sufficient .☹️☹️☹️☹️☹️

I’m a Sri Lankan in the USA pursuing higher education.
Every year I have to call up commercial bank and let them know I’m in the United States and pursuing higher education, otherwise they’ll just deactivate my card.
They don’t have the services or the capability to understand that my card is being used in the USA so I should be residing in the USA apparently.
Now with the crisis in Sri Lanka, I’ve only been able to withdraw 100$ a week. With my bills accumulating each month, I won’t be able to make ends meet. I’ve had to resort to my friends and their families paying my rent and bills for me, which is starting to accumulate.
With commercial bank deactivating my card without informing me, I now have to either call them or email them to fix this.
Mind you, they don’t seem to have any form of contact other than direct international calls in my case, or emails.
The last time this happened, I had to spend 120$ on international calls to solve an issue with commercial bank.
I’ve been emailing them for about a week now asking them to deactivate my card, no reply for the last four or so days.

Thanks commercial bank for making my life so much more enjoyable.

Such a worse service this bank give to customers.

I have trying to activate my debit card International shopping and wrote letters and so many mails.

Still no any solution and almost more than 1 week now.

Disappointed with commercial bank services.

I living from akkaraipattu you know hear the banking customer care staff very slowly doing the is job on here I'm not satisfied for you're customer care. I'm so much disapoment on my mind it's not good for that I came today and I see one customer he take a time 2 hours why like this

Best bank in srilanka
Best service
Custmer care
Friendly help👍👍👍

Best CS, and very friendly staff.
The best thing is they know what they are talking about.
The CS is also very speedy as well.
Good Job people :)

I take this opportunity to appreciate and salute Com bank for all the support and help they lend time after time. they are very professional to sort things out without putting pressure on us, I very specially would like comment and thank the Assistant Manager at Nugegoda Branch for his excellent, professional work to keep the customers feel wanted and go out of the way to help people. If com bank can choose such people to work with them, definitely it will reach the v much higher level all around the world. Thank you so much for your hard work to support and help people at this time of crisis,,, Blessings

Very good bank.
Support excellent.

Contacted my branch through Commercial bank Internet banking.They resolved my issues immediately. Thanks for giving us good service.

Good bank! only issue is it takes a long time to answer the customer care

Contacted my branch through Commercial bank Internet banking 'message to bank' feature. Not once, two times. No reply. Discourteous and rude behaviour not to reply to a simple query about bank fees.