Lack of Transparency and Unreliable Compliance Process
Our company recently applied to integrate CommerceGate’s payment services. The support team, including Michael, was responsive and professional, and we appreciate their effort. However, the overall experience was extremely disappointing due to their compliance process.
CommerceGate requested an unusually large set of documents compared to other providers we work with, including Stripe, PayPal and several regional PSPs. We provided everything in full and without delay.
Despite complete documentation, our application was rejected with no explanation of any kind. Compliance decisions were described as “not supported with additional details,” which makes it impossible for a legitimate business to understand what the actual issue was or how to address it.
A payment provider working in the fintech sector should be able to provide at least a minimal rationale for a rejection. The lack of transparency reflects poorly on their internal processes and makes the service unreliable for companies that take compliance seriously.
Support was fine, but the compliance experience was unacceptable. Based on this, we cannot recommend CommerceGate as a trustworthy partner.
