Absurd standing charges despite poor service. Didn't take a meter reading in over a year, yet still insist on charging 6.99 per month for "Billing Management". I'd advise avoiding developments where C... Ver mais
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Leia as opiniões dos outros
Lisa Dunleavy at Communal Energy Partners worst customer service manager ever to be in a business never hire her! Company left the flat without hot water last year for over 4 weeks and gave no ap... Ver mais
1 start is still too much. Changing a tenancy with this company is impossible when you move out. The incompetency of the people working here is baffling. While changing addresses with any other provid... Ver mais
Worst energy provider I've ever had to deal with - and the worst thing is due to the building being managed by them - we didn't have a choice!!! They charge more for their 'admin' fees than the actual... Ver mais
Informações sobre a empresa
Escrito pela empresa
As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
Informações de contacto
North West , L22 0LG, Liverpool , Reino Unido
- 0330 088 3607
- webinfo@communalenergy.co.uk
- www.communalenergy.co.uk
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182 opiniões
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Resolved Quickly - Faulty Meter
I had an estimated bill twice in a row, I contacted the customer service team who were very helpful, they sent an engineer out as the problem was a faulty meter, they fixed it and now back on track. Very efficient and resolved the issue quickly.
26 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Albert,
We’d like to thank you for taking the time to write this review - we really appreciate it!
Thank you again,
The CEP team
Thank you
The team at Communal Energy Partners were extremely helpful in helping me to understand my meter issues. They responded in a very quick and professional manner- I was very impressed!
25 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Ms Taylor,
We’d like to thank you for taking the time to write this review - we really appreciate it!
Thank you again,
The CEP team
If I could give zero stars I could
If I could give zero stars I could. Absolutely horrendous customer service and incredibly slow process. The people answering the calls have horrendous attitude - the calls should be recorded and reviewed! I could see from other comments that they appear to be overcharging so I will keep an eye on this as they have already lied about something.
25 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations and would like to thank you for giving us the opportunity to speak with you again. If there is anything further we can do for you, please call our customer service team on 0330 088 3607
Archaic website and processes
Archaic website and processes. If I wasn't forced to use them, I would avoid.
25 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Chris,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations.
Please contact our customer service team at Meterreadings@cepartners.co.uk or call 0330 088 3607 with your account details or address so that we can start to understand your issue further and begin the process of resolving it.
We have recently finished the development of our website and it would be really insightful to know what issues you came across so that we can make relevant amendments and fix this for the future.
Thank you,
The Communal Energy Partners Team
The worst energy company ever
The worst energy company ever. In fact they had so many negative reviews, they had to re-brand. Their previous name was SW Energy
17 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear N V,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations.
We’d like to understand what we can do to improve things for you, can you please get in touch with us by email at MeterReadings@cepartners.co.uk or call us on 0330 088 3607.
In regards to our rebrand, you are absolutely correct, we were formally known as SW Energy, all of our customers and clients have received multiple notifications of the rebrand changes. We’ve not only changed our name but the way in which we operate and discussed the evolution in our latest press release, including more around the reasons for the change and what it means for our customers. Linked here for your ease: https://www.communalenergy.co.uk/resources/welcome-to-communal-energy-partners
Another company used by the notorious…
Another company used by the notorious Ballymore. This company is absolutely useless, they constantly say they can’t get readings from the meters at Pan Peninsula and so they are over estimating everything and when you provide the correct readings with evidence they still take the incorrect money from your account. These systems are flawed, the bills extortionate and you cannot switch off the comfort cooling system so you pay a bill even if you don’t use the system. Just a really useless company overcharging because they have the monopoly across all Ballymore developments. If you see this company listed as a utility supplier for communal energy find another home.
2 de junho de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Джон,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations. We would like the opportunity to talk and investigate your feedback further.
If you feel you are using the system controls correctly but still experiencing issues you can request a visit from the Ballymore aftercare to inspect/ service the system through the onsite team, as they have retained an ongoing involvement at Pan Peninsula.
If you have any other problems or have already had a visit from the aftercare team please contact our customer service team at meterreadings@cepartners.co.uk or call 0330 088 3607 with your account details or address and we will be happy to help resolve this issue.
We are currently experiencing AMR reading issues at Pan Peninsula on floors 16, 30, 8 and have an engineer onsite looking into this further
Great Service
Quick and efficient, from the point I got the company involved their response was almost immediate, and my issue was resolved within hours.
Impressed with the quality of the job and the engineer's level of service, very professional and informative.
13 de maio de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Jason,
We’d like to thank you for taking the time to write this review - we really appreciate it!
Thank you again,
The CEP team
Excellent & Quick Service
Excellent service provided Wesley; he was able to get an engineer booked in with very short notice due to a leak we had within the HIU in our apartment.
Very clear on the upfront call-out quote and if there would be any additional costs incurred during the service.
Overall very impressed with everyone at Communal Energy as we also had Martin and Martyn (the engineers on-site) who were super helpful and fixed the leak in less than an hour.
Very much appreciate such professional and quick service. Thank you!
6 de maio de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Samantha,
We’d like to thank you for taking the time to write this review - we really appreciate it!
Feel free to contact our operations department if you have any questions at all on Wesley.Hickman@cepartners.co.uk or 0203 627 9570
Thank you again,
The CEP team
Excellent repair service for HIUs
I own an HIU unit which has historically been very problematic. Wesley and the team at Communal Energy Partners have been very quick to resolve these issues for me and have always provided a very high quality of service. Their prices are also some of the cheapest in the market for HIU units.
6 de maio de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Russell,
We’d like to thank you for taking the time to write this review - we really appreciate it!
Feel free to contact our operations department if you have any questions at all on Wesley.Hickman@cepartners.co.uk or 0203 627 9570
Thank you again,
The CEP team
Greedy company and terrible service
Terrible company, terrible service. They are the only supplier for my building, monopolosing the prices and rates. They are charging me a 100 pounds a month on water bill only for a 2 bedroom flat! Just 2 people living here!
When I discussed their rates and asked to move to a different providers they responded with: "You can't switch, pay your bill or we will cut off water".
Terrible service, greedy company!
27 de abril de 2021
Opinião espontânea
Resposta da Communal Energy Partners
Dear Mansoor,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations.
We appreciate your time speaking with our customer service team about this issue and welcomed the opportunity you gave us to discuss your concerns. As mentioned, a substantial element of your bill relates to cold water and sewerage charges levied on the building not set by CEP and at no time would we cut that supply off. In addition, as the heat and hot water are provided through a shared communal system, they can only be supplied to residents through one company.
If you have any further questions or concerns, please contact our customer service advisor team at meterreadings@cepartners.co.uk or alternatively call us on 0330 088 3607 and we will be more than happy to help.
Straight forward and friendly
Straight forward, friendly service. Would recommend again.
19 de abril de 2021
Opinião espontânea
Great company with a great service
Great company with a great service. Would highly recommend!
19 de abril de 2021
Opinião espontânea
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