CORSETDEAL Opiniões 

79
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Perfect! My corset arrived earlier than I expected for a custom product, and it was even better quality than I hoped for. Sturdy, well constructed, fit perfectly, and comfortable even on a longer wear... Ver mais

Classificada 5 em 5 estrelas

I order from them twice. I own 6 corsets from rhem. I'm very happy with the quality of the corsets, And the designs are beautiful. They have grate sales there prices are very 3 for 99$

Classificada 5 em 5 estrelas

The construction of my new made to measure corset is absolutely wonderful! The shipping was fast and I have been telling everyone that they need to order from Corset Deal. I know at least 5 of my frie... Ver mais

Classificada 5 em 5 estrelas

My shipment was lost by the shipping company. Coresetdeal customer service was right on top of things with the vendor and with me. I had daily updates on the situation. When it was officially declared... Ver mais

Informações sobre a empresa

  1. Compras e moda

Informação fornecida por diversas fontes externas

Buy UK corsets from Corsetdeal's UK online store! Save 60% on new range.Find Wide range of corsets,clothing & footwear at world's largest Corset Shop.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

79 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(79)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Wont order again - I'm from the UK

They only sent it once I emailed them about it. Then I get an email saying I have to pay tax on the item as it is coming from India, they never mentioned this when buying. Just a hassle and I haven't even got my item yet, wouldn't reccomend, there are better places to shop. I know delieveries are delayed at the moment which is expected but they said it would take 3-5 days for my order to get to me and its been a lot longer than that.

18 de maio de 2020
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Olivia,

We are sorry to hear that you are not satisfied with the purchase and delivery experience but we would like to reply to this review so that the seller perspective is also heard with the response to your review.
First, while selecting the item, it was clearly mentioned that the order will be processed on 11th May, when you placed the order on 10th May. The shipping service selected is 5-7 business days delivery which means you should get your order before 21st May.
As per the current tracking status, the order will be delivered before 21st May.
Secondly, regarding customs duty and taxes, our shipping and delivery page (https://www.corsetdeal.co.uk/pages/shipping) clearly mentions any customs duty or taxes is customers' responsibility. Duty and taxes dependent on destination country customs, so we cannot give an estimated beforehand.
Thirdly we never said you will get in 3-5 days. As per our conversation on tickets we did confirm you will get the order by 21st.
We again apologize for not able to serve you better this time, but we did everything that we promised during these difficult times for all the business all over the world.

Kind Regards,

Classificada 5 em 5 estrelas

Love them!

At 1st I was hesitant to buy because of all the bad reviews, I went ahead and bought 3 it was buy 1 get 2 free, I received them and they were beautiful just like the picture extremely well made material, they make me have such a cute figure and am a tall not heavy but not skinny woman, they run a little small but you can open them in the back and make them perfectly your size also ck the chart, measure yourself and than choose size but other than that I loooove them! I will buy from this site again!

24 de fevereiro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

Excellent!! I've ordered 5 corsets from this company and they are really awesome, great quality and perfect fit, you just have to take your measurements and order your right size, they are so well done and ship quickly. I highly recommend Corset Deal

26 de setembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Disgusting Customer Service

I placed 2 orders with corset deal in February of 2019, totaling over $200. Many of the pieces were shipped to me damaged. I emailed them requesting a refund. They told me to send pictures. Weeks later after no response, the company tells me they never received the pictures. So, I re-send pictures. Didn't matter, they still refused to give me a refund and still never acknowledged the pictures even though I know they received them. Each time I asked to speak to a supervisor or have someone call me. I was completely ignored. DO NOT ORDER FROM THIS COMPANY. THEY ARE CROOKS !! There are many negative reviews on the internet and many cases that have been reported in the Better Business Bureau. TERRIBLE CUSTOMER SERVICE !!

26 de julho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Unlawful terms and conditions.

My review concerns the returns process rather than the products themselves which, if they fit, are good value.

I ordered four items on a FINALSALE deal and having seen them in the flesh, I decided I didn't want any of them so returned them. I got an RMA number from their logistics provider as the returns paperwork directed and sent my items back. I haven't had a refund and on contacting their, so called, customer service department I have been told I can't have one because they were final sale items.

This approach is in direct contravention of the rules around distance and online selling - it is unlawful - but they have so far been unmoved. My next stop is trading standards followed by the small claims court. They have my money and the items unlawfully.

12 de junho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Will scam you if you try to return for a refund

The corset is ok. It isn’t poorly made but it isn’t great either. The sizing is a gamble.
While the website is called CorsetdealUK, corsets are shipped from India which take a long time to arrive. Once it arrives, pray it is the right size because the return is a hassle and they will refuse to give you your money back unless you return all your products which is mentioned nowhere in the return process (and you have to pay a fortune in posting the return package too, fun!). Also you will have to chase their customer service to get told you can’t have a refund. Save yourself the hassle and go to another shop where they will actually refund you for returns.

31 de maio de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

The received product had pretty bad…

The received product had pretty bad sizing, tried to return it only to wait several weeks before only 50% of my money was refunded. During those weeks, had to go through several emails to actually receive the refund, do not recommend.

4 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

If you are ordering from the uk this…

If you are ordering from the uk this company is so good. They keep you updated on where your package is, they dont do it as much themselves but they deliver it with the Royal Mail and they keep you updated well. I have heard this company is not good when ordering from the USA so I don’t recommend it if you are there but when you order it from the uk it comes in the suggested time (mine came within 6 days including the weekend).

23 de abril de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Only got a partial refund and have to order again

I ordered a corset. Was very happy about the quality, but it was 1 size too big. So I printed the exchange form and sent it back, to have it exchanged for 1 a size smaller. The costs to mail it back were on me. Now I only got a partial refund (they're also not refunding the shipping costs), and I have to order the new one myself. Then what is the use of an exchange form, where you have to let them know which one you want next? The corsets are good, but if anything is wrong, it is going to be expensive.

Edit (since I can't reply): Because I had to pay for the return shipping myself, I did not save any money on this. If I hadn't been lucky enough to get that much higher discount, I would have lost money on this.

11 de fevereiro de 2019
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Janneke,

Your original order, you paid £52 for the item plus shipping cost of £9. We refunded £52. The new order you placed for an exchange, you paid £42 for the item plus shipping cost of £9. So you saved £10 already which is why we tell our customers to place a new order if they wish to go for an exchange so that they have the freedom to avail existing promotions. We cannot process manual orders which is why we have mentioned the same procedure in our return policy.
Here is our return policy where we have mentioned the procedure for exchange. https://www.corsetdeal.co.uk/pages/no-risk-return-policy
Please let us know for any further help.

Kind Regards,
CorsetDeal

Reply on 15th Feb: Dear customer, we understand but your review says that item is expensive, but that is not the case here. And we do have deals all the time running on the website hence CorsetDeal, so our customers will not have to pay anything extra if they opt for an exchange.
We value your feedback and thanks for sharing the same.
CorsetDeal

Classificada 1 em 5 estrelas

Ignores Consumer Contract Regulations

The terms of service offered by this company are in direct breach of the consumer contract regulations (2013) which state the flat rate of postage paid must be included within the refund.

The site's policies state "Original postage will not be included in the refund"

Citizen's advice have been informed, as have trading standards. Do not trust any site that ignores its legal responsibilities to the customer.

In response to the reply received: The article posted contains no mention of postage. However, the Which? advice about returning items purchased online states: While you have to pay to return the goods, the retailer has to refund the basic delivery cost of getting the goods to you in the first place. If you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

Unfortunately I cannot link in reviews, but using a search term such as which? online postage should get you to the correct page.

I paid a standard delivery charge of £5 which was not included in my refund. By law, it should have been.

9 de janeiro de 2019
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Customer, Thanks for the feedback. We apologize for any inconvenience caused to you. I understand that you are unsatisfied with our refund policy but all purchase made on our website should be as per our return policy can be found here https://www.corsetdeal.co.uk/pages/no-risk-return-policy. Consumer Contract regulations (2013), also says the same. Here is a specific illustration in terms of return policy https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights
We again apologize for any inconvenience caused to you.
Kind Regards,
CorsetDeal

Classificada 1 em 5 estrelas

Appalling service - do not use

I wish I had checked Trustpilot prior to ordering from this shockingly bad company. I needed an outfit quickly for a major work event. I had a quick look at their reviews and as I was in a hurry I didn't look any further. Their reviews are of course glowing but it couldn't be further from the truth. Customer service is as stated in the other reviews you see here, please do not use them. I am about to put a stop on my payment on my credit card as they have not responded to me since I asked for a refund....surprisingly...They should be ashamed of themselves.

3 de outubro de 2018
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Customer, Thanks for your feedback. I understand your last order and interaction with us is a frustrating experience. We apologize for any inconvenience caused to you. We can customize an offer for you on your next order as a sincere apology from our end. Please email me on help@corsetdeal.co.uk once you are ready to place a new order with us. Please mark the email attention to Ramuna. I will take care of the request and make sure this time you will not face any issues with the order, delivery and customer service.
Kind Regards,
CorsetDeal

Classificada 1 em 5 estrelas

No customer service .

No customer service .. all via email which means they pick and choose who and how they deal with issues
Express delivery dosnt mean express..
Lost my parcel which was ordered on express delivery
Got a sorry and three pounds back but no Soloution to getting my order to me or any idea when ? 3-4 day delivery has turned into 10days and no idea when yet..
No answers to numerous emails .. I would avoid this company ..

20 de setembro de 2018
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Customer, Thanks for the feedback. We apologize for any inconvenience caused to you. I understand we failed to live up to your satisfaction level with regards to customer service but we will make it right in the future. We can customize an offer for you on your next order as a customer goodwill gesture and a sincere apology from our end. Please email me on help@corsetdeal.co.uk once you are ready to place a new order with us. Please mark the email attention to Ramuna. I will take care of the request and make sure you will be one of many happy customers on our store.
Kind Regards,
CorsetDeal

Classificada 1 em 5 estrelas

Do not use corsetdeal

Do not use corsetdeal. No customer service. No delivery.

My girlfriend ordered two corsets for an event and paid extra for express delivery (3-4 business days) in order to ensure they arrived before the event. The tracking showed the corsets were in Delhi and had not been picked up even after 5 business days.

No response to online chat, email, Facebook or Twitter. No phone number to contact them either. Very poor service all round.

19 de setembro de 2018
Opinião espontânea
logótipo da CORSETDEAL

Resposta da CORSETDEAL

Dear Customer, Thanks for your feedback. I understand your last order with us is a frustrating experience. We apologize for any inconvenience caused to you. We can customize an offer for you on your next order as a sincere apology from our end. Please email me on help@corsetdeal.com once you are ready to place a new order with us. Please mark the email attention to Ramuna. I will take care of the request and make sure this time you will not face any issues with the order, delivery and customer service.
Kind Regards,
CorsetDeal

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