As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This e... Ver mais
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Leia as opiniões dos outros
my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately... Ver mais
A empresa respondeu
I bought from Critical Power Supplies because I had a great and very helpful online chat and advice session with Jason which made me buy straight away. Pricing was competitive and his technical kn... Ver mais
Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via t... Ver mais
Informações sobre a empresa
Escrito pela empresa
Critical Power Supplies is a leading independent UK multi-brand supplier of critical power and energy solutions including uninterruptible power supplies and standby power generators to 6MVA. As a multi-brand supplier we are well placed to provide you with the right power solution for your application and we work with a range of clients including M&E consultants, quantity surveyors, electrical contractors, distributors, resellers, corporates and end-users. We supply, install and maintain leading brands from APC, Vertiv, Riello, Eaton, Yuasa to name a few Whether you want an off-the-shelf, bespoke or turn-key solution, come and talk to Critical Power Supplies and benefit from over fifty years within the power protection and energy management fields. No other supplier can boast the depth of manufacturer knowledge available when it comes to standby power systems, generators, ups batteries, static transfer switches and uninterruptible power supplies.
Informações de contacto
The Malthouse, Mill Lane, Scotsgrove, Thame, OX9 3RP, Thame, Reino Unido
- 0800 978 8988
- sales@criticalpowersupplies.co.uk
- www.criticalpowersupplies.co.uk
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Crookes Walker Consulting Feedback
Excellent service and support.
Quick delivery of UPS unit with network…
Quick delivery of UPS unit with network card preinstalled. Great service!
Do not trust the displayed stock levels (see update)
Order from these comedians at your peril. I ordered a PDU almost a month ago with their website showing 5 in stock so expected it in 2-3 days but still nothing, and they now say it will be another week (or will it?).
Their website still shows 5 in stock so DO NOT believe any stock numbers.
At no time have they contacted me to say they do not have the goods and cannot get them.
I can understand supply lines being difficult in the current climate but be honest about what stock you have instead of wasting peoples time.
EDIT 13/07/2022
Critical Power Supplies have gone beyond what I would have expected to rectify the above problems.
I have now received the hardware, and have been assured that the incorrect stock level on the website and lack of communication are being investigated.
Therefore I have amended the rating from 1 star to 4 and would be willing to order from them again.

Resposta da Critical Power Supplies Ltd
How can I review this product when I…
How can I review this product when I haven't received it yet?????

Resposta da Critical Power Supplies Ltd
Excellent Service
Items arrived ahead of schedule, exactly as described, installed and working immediately.
Excellent service !!
New UPS
Delivered on time .
Small UPS unit supplied to our customer
installed by Fairway office solutions all ok .
Small UPS for VOIP Phone backup
Delivered on time, easy to set up and use. Delivery box could have done with tape reinforcement on base though as could easily have given way.
It arrived on the promised day but...
It arrived on the promised day, unfortunately the driver wouldn't take it into the property and left it on the doorstep (not insured to do so presumably) and wouldn't take back the wooden pallet either (would have thought that it would save his company money and resources to re-use pallets but there you go)
Also no UK mains cable supplied with the product either. I'm about to get in touch with them about this now, I'm sure that won't be an issue, however still disappointing it wasn't in there to begin with.

Resposta da Critical Power Supplies Ltd
zero communication, endless delays
I ordered when the goods were supposed to be in stock and delivered the next day. After two weeks I asked for a status update and was told that the delivery time is four months. So I cancelled and ordered a different product. Two weeks delivery time, after two weeks I had to ask for an update myself and was told it would be another two weeks. Then I asked again and was told it would be at least two months.
I never received any info or update, I always had to ask myself. This company doesn't communicate at all.

Resposta da Critical Power Supplies Ltd
Sold Me A Product That Was Not Available
Sold a product that was reportedly available and in stock (but was not actually available at all). Also paid for 'next day shipping' As it was urgent. Everything was a complete waste of time because the website was not reporting real stock level availability. I was refunded back to the card within 2-3 days.
Leaving a review since you have chased me repeatedly by email to do so. Not sure that my honest feedback is actually what you wanted to be made public. But hey. You reap what you sow.

Resposta da Critical Power Supplies Ltd
Great Service for a small value order
I needed a UPS for use in a domestic setting and hence wanted something quiet and unobtrusive.
Whilst this was not exactly a large value order compared with other UPS systems I have procured in the past the sales team treated me promptly and with courtesy.
The stock situation was clearly shown on their website and "Next Day" delivery meant exactly that - I had the item in my hands the day after my order was placed.
Great Service from the company as always!
Fantastic service next day delivery and…
Fantastic service next day delivery and great
Price
Excellent support and service
Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via the online chat. The instant response meant a replacement battery was ordered immediately. It was received, without supplementary courier charges, the following day. Fitment of the replacement was idiot proof. (Trust me - I know). From 'dud' to 'done' in less than twenty four hours. I almost never leave reviews but could not see what might reasonably have improved the experience for me. Am now impatiently awaiting a power cut to feel truly smug.
Cheap prices but unable to deliver.!!
Sadly the website suggests good order stocks but after ordering and waiting for the 2 day delivery it didn't happen so I chased and was told that the stock wasn't available for a further 15 days. very strange as the order acknowledgement emails suggest next day delivery ... ???

Resposta da Critical Power Supplies Ltd
Fast and simple.
In stock item. Immediate dispatch and delivery. Proper invoice emailed.
quick delivery
It came that time again when my UPS…
It came that time again when my UPS wanted me to spend more money... the alarm continued to remind me that it was time to replace one of its batteries. I went on the search for a reseller of the battery that I needed and I came across Critical Power Supplies Ltd. after seeing ridiculous costs elsewhere / shipping charges. Critical Power Supplies Ltd. didn't only have a very reasonable price for the battery that I needed, but they also offered FREE 2-day shipping! The entire process from start to finish was as simple as could be and their website is incredibly easy to navigate. 5 stars is not enough for this business, I would give more if I could. I received my new battery today, packaged very well and secure. My UPS is now no longer complaining and is sitting happy and quiet now with a brand new battery. Thank you Critical Power Supplied Ltd. for your making this process stress free and easy! I will be using this business again in the future.
Needed a new battery for my APC CS650
Needed a new battery for my APC CS650. In stock, delivered within 48 hours by UPS.
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