The service and level of contact from Paul was excellent. Information on sizing etc was most helpful. There was a slight delay on the order being delivered, however we were kept fully upto date and... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Tiles delivered 4 days late. They totally forgot to deliver them. Rude customer service, blaming everyone but themselves. Lied to on the phone about further delivery times meaning my tiler was sitting... Ver mais
A empresa respondeu
We have shopped here a few times and should have written a review a while ago we have always been helped by a lady called Jayme who is fantastic always willing to go the extra mile with perfect ser... Ver mais
Thanks for being so helpful. Great service. Also Thankyou for referring us to Derek Townsend who has done a fantastic job tiling our kitchen floor. I wouldn’t hesitate to recommend Derek to any... Ver mais
Informações sobre a empresa
- Loja de azulejos
- Loja de acessórios para casas de banho
- Loja de bricolage, casa e jardim
- Loja de utensílios de cozinha
- Renovação de casas de banho
Escrito pela empresa
Wall And Floor Tiles For Your Bathroom Kitchen Living Areas & Outside.Take Home A Sample Or Have It Sent To You. Our Experienced Staff Are Here To Help.UK Wide Home Delivery.
Informações de contacto
28-30 Barrie Road, G52 4PX, Glasgow, Reino Unido
- 0141 882 3245
- seller@crocatile.com
- www.crocatile.com
3,8
Bom
70 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great tiles
Great tiles, we purchased salerno grey and so happy with them.
26 de julho de 2020
Opinião espontânea
Samples
Requested samples and they came within days.Great service.
28 de junho de 2020
Opinião espontânea
Great customer service and prices.
Didn’t have the tiles we ordered but sourced alternatives at the same price. Delivered really quickly and really helpful.
28 de junho de 2020
Opinião espontânea
Excellent customer service
Order all of my tiles for my bathroom. And the customer service and delivery were spot on. Would defo recommend and use again
26 de junho de 2020
Opinião espontânea
I haven’t received it yet.
14 de janeiro de 2020
Opinião espontânea
Resposta da Crocatile
Dear Customer,
We take all of our reviews seriously, but according to our delivery team, they left the sample at the side of your house with a note through the letterbox.
According to our system, all orders have been dispatched or collected, if you have any other problems or questions feel free to get in touch with us on 0141 882 3245.
Regards
Crocatile
Don’t deliver and don’t communicate
No communication. Delivery not made. When I called they said they would call back but never did. Wouldn’t trust them.
25 de outubro de 2019
Opinião espontânea
Resposta da Crocatile
Dear Customer,
We are sorry that you did not receive the best of service from our company. We did try to call you on a number of occasions before you placed this review - including leaving a voicemail to inform you of the delay to your order being dispatched due to an issue with our couriers.
Your order was subsequently dispatched on Friday several hours after we left you a message. I have also discussed with the staff that in future if there are any delays to update the customers immediately.
We take our reviews seriously and thank you for bringing to our attention this issue which has now been rectified.
If we can help you further in any way please contact our manager who will be happy to sort out any other issues.
Regards
Crocatile
They lost my order
They lost my order - I am now awaiting replacements. Not sure why they would ask for my review before actually delivering anything! They were at least suitably apologetic.
16 de outubro de 2019
Opinião espontânea
Thanks Craig at Crocatile
The service I received from Crocatile was excellent. I had to return three times for advice, not about the tiles, but the tiler who did the job. Craig, who assisted me each time, was knowledgable, professional and extremely helpful. Thank you again.
20 de agosto de 2019
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.