Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant
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Leia as opiniões dos outros
Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Ver mais
A empresa respondeu
Excellent service. Really helpful, with great communication. James was excellent with the sales advice and the install was carried out brilliantly by Steve & Ash. Highly recommended
Very impressed with the quality of the Roseview sash windows I have had fitted & the service from start to finish. When I visited the showroom, James Maggs was very knowledgeable, helpful & patient... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead
Informações de contacto
24 EMERY ROAD, Brislington, BS4 5PF, BRISTOL, Reino Unido
- 01179717880
- enquiries@crystalclearbristol.co.uk
- www.crystalclearbristol.co.uk
4,6
Excelente
308 opiniões
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Great installers
Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant
7 de outubro de 2026
Resposta da Crystalclearbristol
Thank you for your lovely review! We’re delighted to hear that our installers were polite, tidy and helpful throughout the installation. It’s great to know they took the time to explain each stage and adapt things to ensure you could continue using your existing washing lines. We’ll be sure to pass your kind words on to the team. Thank you again for your support!
Excellent service
Excellent service. Really helpful, with great communication. James was excellent with the sales advice and the install was carried out brilliantly by Steve & Ash.
Highly recommended
12 de outubro de 2026
Opinião espontânea
Very professional and was pleased with…
Very professional and was pleased with the whole process and the final installation and product. The installation team was very good.
5 de agosto de 2026
Resposta da Crystalclearbristol
Thank you for your lovely review! We’re delighted to hear that you were pleased with the entire process, the quality of the product, and the final installation. We’ll be sure to pass your kind comments on to our installation team. Your feedback is greatly appreciated, and thank you for choosing us!
Very poor experience
I tried to ask their customer service for the appointment they already given on Friday 2nd October. She even doesn't know about it. 🤔☹️👎
2 de outubro de 2026
Opinião espontânea
Resposta da Crystalclearbristol
We’re sorry to hear that you’ve had a disappointing experience. However, we have been unable to identify a customer or appointment matching the details mentioned in this review, and therefore we’re concerned that this may have been posted in error or may relate to a different business.
We take customer feedback very seriously and would be happy to look into the matter. Please contact us directly with the appointment details so that we can investigate and assist you further.
Quality From Start To Finish
Very impressed with the quality of the Roseview sash windows I have had fitted & the service from start to finish.
When I visited the showroom, James Maggs was very knowledgeable, helpful & patient in explaining the options & accommodating multiple tweaks to the order.
The fitters James, Jamie & Jack were a good bunch of lads & have completed the work to a high standard, were tidy & a pleasure to deal with - I’m also having the stonework renovated around the windows & they have liaised with the stonemason & have completed the work over 2 visits to ensure a professional finish. Thank you Crystal Clear MK
30 de setembro de 2026
Opinião espontânea
Resposta da Crystalclearbristol
Thank you so much for your fantastic review and for taking the time to share your experience.
We’re delighted to hear that you’re so pleased with the quality of your new Roseview sash windows and with the service you received from start to finish. We’ll be sure to pass your kind comments on to James, James, Jamie and Jack — it’s great to hear that they were helpful, tidy and took such care to achieve a high standard of finish.
We’re also pleased that our team could work closely with your stonemason and coordinate the installation over two visits to ensure everything was completed professionally.
Thank you again for choosing Crystal Clear, We really appreciate your recommendation and hope you enjoy your beautiful new windows for many years to come!
Good experience
Good experience. Professional sales and office staff . Jason, Jamie and Jack installed the windows very well.
25 de setembro de 2026
Opinião espontânea
Good team of fitters
Good team of fitters plus a company that could meet our requirements.
21 de setembro de 2026
Had the 3-J's in today
Had the 3-J's in today - Jason, Jamie & Jack and what a superb job they did! Fantastic work all done in a day with a great and thorough clean up afterwards. Very professional.Well done!
24 de setembro de 2026
Opinião espontânea
Brilliant!
14 de agosto de 2026
Resposta da Crystalclearbristol
Thank you so much for your brilliant review! We really appreciate your kind words and are delighted you had a great experience. We look forward to welcoming you back again soon
Very happy with the windows supplied
Very happy with the windows supplied. The fitters were experienced and polite. They done a great job. My front door which had colour fade over the years was brought back to life with a treatment. Very impressed and many thanks.
8 de setembro de 2026
Resposta da Crystalclearbristol
Thank you so much for your fantastic review! We’re delighted to hear that you’re very happy with your new windows and that our fitting team provided a polite and professional service. It’s also great to know that you were impressed with the results of the treatment on your front door. We really appreciate your kind words and thank you for choosing us!
Had a very good experience with this…
Had a very good experience with this company . I had integral blinds fitted into my existing bi fold doors . I’m very happy with the result. During the process the company kept me informed at all times .
8 de setembro de 2026
Resposta da Crystalclearbristol
Thank you for your lovely review! We’re so pleased to hear that you’re happy with the integral blinds fitted into your existing bi-fold doors. It’s great to know you were kept informed throughout the process and that you’re delighted with the finished result. We really appreciate your kind feedback and thank you for choosing us!
Excellent from beginning to end
Excellent from beginning to end. Helpful in every way & the whole project was handled professionally from start to finish.
8 de setembro de 2026
Resposta da Crystalclearbristol
Thank you so much for your excellent review! We’re delighted to hear that you had such a positive experience from beginning to end. It’s fantastic to know that our team was helpful throughout and that you felt the whole project was handled professionally. We really appreciate your kind words and thank you for choosing us!
They kept to the schedule and were very…
They kept to the schedule and were very good in all aspects of the work to be carried out.
They were all pleasant staff and amenable.
Occasionally I had difficulty in getting a message through on the phone but overall everything was very good.
Thank you.
8 de setembro de 2026
Resposta da Crystalclearbristol
Thank you for taking the time to leave us such a thoughtful review. We’re delighted to hear that the team kept to schedule, carried out the work to a high standard, and were pleasant and accommodating throughout. We also appreciate your feedback regarding getting through to us by phone and will take this on board. It’s wonderful to hear that, overall, you were very happy with the service. Thank you for choosing us!
Great company to work with
Steve and Ash were great we are thrilled with the result and the whole team were wonderful to work with. Highly recommend this firm.
28 de agosto de 2026
Opinião espontânea
Resposta da Crystalclearbristol
Thank you so much for your wonderful review! It was an absolute pleasure working with you, and we’re delighted to hear that you’re thrilled with the result.
We’ll be sure to pass your kind words on to Steve, Ash, and the rest of the team. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you again, and we wish you all the very best!
Great service from all departments
Great service from all departments. Doors and window look amazing. Very solid products.
18 de agosto de 2026
Resposta da Crystalclearbristol
Thank you for your lovely 4-star review! We really appreciate your kind words and are delighted to hear that we arrived on time and completed the work tidily and efficiently. We hope to work with you again in the future!
A very professional and friendly…
A very professional and friendly service and staff.
12 de agosto de 2026
Resposta da Crystalclearbristol
Thank you for your kind review! We’re delighted to hear you found our service and team both professional and friendly. We really appreciate your support and recommendation!
Our new Windows look fantastic
Our new Windows look fantastic . Team was very professional and polite would recommend always
12 de agosto de 2026
Resposta da Crystalclearbristol
Thank you so much for your wonderful review! We’re thrilled to hear that you’re delighted with your new windows and that our team provided a professional and friendly service. Your recommendation means a lot to us. Thank you for choosing us! 😊
Excellent ,professional company.Quality…
Excellent ,professional company.Quality of work done to the upmost standards for all aspects - from quotes to installation of windows . Would highly recommend them.
3 de agosto de 2026
Resposta da Crystalclearbristol
Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with the quality of our work, from the initial quotation through to the installation. Your kind words and recommendation mean a great deal to our team. Thank you for choosing us! 😊
Poor service & installation
Ordered three large windows and doors to be fitted in our extension.
Encountered many problems.
• A constantly changing installation date
• An attempt to overcharge by over £1200
• Damage to our property when windows installed
• A poor finish in two areas
• Staff who lied to cover up shortcomings
Crystal Clear blamed our installation date changes on a problem with the manufacture of one of the windows and their automated email system which sent a spurious email with a different installation date. This was stressful as we had other tradespeople booked in (plasterers etc.). Having explained that we would be out of the country the week prior to installation, it was frustrating to receive a phone call from Crystal Clear while away, stating that the installation date had been pushed back by a day.
A second stage payment invoice for £1222 too much. At least this only took a day for Crystal Clear to sort out and admit there was an error.
Worst of all was the damage to a wooden soffit and fascia board. The Crystal Clear fitters ripped out a chunk over two feet long. One of the fitters blamed it on the board being rotten - absolute nonsense as the fascias and soffits were installed only a few years ago.
An electricity cable that had previously been neatly tucked away behind a window frame was left partly exposed, partly hidden and partly covered in expanding foam. The finish on the opposite side of the room (where the window meets the wall) was also terrible.
Kevin, the head of installations at Crystal Clear, had visited us prior to installation to measure and talk through the work. He agreed that the installers would remove the existing windows and take them away. He gave absolutely no indication that the work would be problematic. (On installation day the team from Crystal Clear finished in the mid afternoon and did not have another job to go to. They could have taken far more time and care with our job.)
We raised a complaint with senior staff at Crystal Clear in an email, but no one replied. Only by contacting the MD, James Mizen, on his mobile phone did we elicit a response.
After a professional and courteous call with Kevin Coles, things went rapidly downhill again. A visit by Paul Durbin did not give us any confidence and his subsequent email justifying the appalling fitting and service was full of inaccuracies and lies.
Just over 3 weeks after the original installation, Crystal Clear returned to put right the damage and make good the terrible finish. This they did well. But too little, too late.
The quality of the windows and doors is good, but the service and installation very poor.
BELOW IS OUR RESPONSE TO THAT OF CRYSTAL CLEAR
This was not a 'new build' as an existing extension was in place and Crystal Clear had agreed to remove the old windows. Paul Durbin (Operations Director at Crystal Clear) informed us that Kevin (Head of Installations) had completed the paperwork for our works. In the section that covered whether our job was a new build he had written ‘Sort of’. That sums up the attention to detail.
Given the appalling finishes we experienced, any readers of this review should not agree to a ‘new-build works contract’.
When Paul Durbin visited us, it was our builder’s last day on the job. We made it clear then that he would not be repairing the extensive damage caused by your fitters. Why should he?!
Most sensible people would agree that if a company sends an invoice to a customer requesting a payment for £1222.00 too much then that is an attempt to overcharge them.
Here is a selection of lies we have been told by Crystal Clear.
MD James Mizen claiming he did not receive our original email of complaint. We not only received an automated response from his email account, but when Paul Durbin visited us, he confirmed that as our complaint had been sent to both James and Kevin (Installations), both had left it to the other to respond.
Paul Durbin originally claimed that there was no agreement to remove the existing windows from our extension. He later had to retract this claim, and we have this in writing.
A claim by a Crystal Clear fitter that the fascia and soffit were rotten. Even worse, that we had recently repainted the fascia boards and had matching paint left to use on repairs! We have never had to paint or treat the boards as they are only a few years old.
14 de julho de 2026
Opinião espontânea
Resposta da Crystalclearbristol
Thank you for taking the time to leave your review. We are genuinely sorry that you were disappointed with aspects of your experience. We are pleased, however, that you were happy with the quality of the windows and doors and that, as you acknowledge, the remedial work we carried out was completed well.
We would like to clarify a few points for anyone reading the review, as we do not believe some of the comments fairly reflect the circumstances.
The project was sold as a **new-build works contract**, with limited finishing included within the agreed scope. It was not sold as a complete finishing and making-good package. Nevertheless, when concerns were raised following installation, we returned to the property and carried out additional remedial work beyond the original installation scope in an effort to resolve matters.
With regard to the fascia and soffit, our installers did cause some damage during the installation and, importantly, this was brought to your attention at the time. We understood that you were happy for your builder to deal with the repair as part of the wider building works. Despite this, we subsequently returned ourselves and repaired the damage as a gesture of goodwill. We are pleased that you have confirmed that this work was done well.
We also want to address the suggestion that we attempted to overcharge you by £1,222. This was **not an attempt to overcharge you**. Changes had been made to the original works, which changed the finance and payment figures. Unfortunately, this amendment was missed by our accounts team when the stage-payment invoice was raised. It was a genuine administrative mistake, which we acknowledged and corrected promptly when it was brought to our attention. We are sorry that the error occurred, but we feel it is important to distinguish an administrative mistake from an intentional attempt to overcharge a customer.
We also accept that the changes to the installation date were frustrating, particularly given that you had other trades arranged. There were genuine issues affecting the installation schedule, including a manufacturing issue with one of the units, as well as an automated email being issued with an incorrect date. We understand the inconvenience this caused.
We do, however, strongly disagree with the suggestion that our staff lied or attempted to cover up shortcomings. Our team were open about the damage at the time, and when the concerns were raised, we investigated them and returned to carry out remedial work. The discussion with Paul centred largely around the agreed scope of the contract and the distinction between what was originally sold and the additional finishing work that was subsequently undertaken. We appreciate that this may not have been the answer you wanted, but it was an attempt to explain the position honestly rather than to avoid responsibility.
Ultimately, we recognise that the installation experience was not perfect, and we are sorry for the inconvenience caused. At the same time, we believe it is important to point out that we did not simply walk away from the issues. We listened to your concerns, returned to the property, completed remedial work and went beyond the original scope in an effort to put matters right.
We respect that you are entitled to your opinion and to leave a review based on your experience. We simply wanted to provide some context and ensure that the review also reflects the steps we took to resolve the issues raised.
Thank you again for your feedback, and we wish you all the best with your completed extension.
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