Canadian Security Professionals Opiniões 

43
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

When I called after selecting the correct prompt, I was immediately connected with a live person (not an AI Bot) who spoke English fluently, had a complete understanding of their products, Mobile APP... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just had Hardeep Saini install our new security system. He was very thorough in his explanation of the keypad and sensors. He installed the entire system including a few extra components within an hou... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent communication and clear explanations by Katie K. of CSP from day one of our initial inquiry and throughout. We were advised about the alarm monitoring features and the setup process. Katie w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We dropped into the office without an appointment and totally unannounced—we were welcomed right away. Chelsee asked how she could help us. We explained I was looking for a security system for my ho... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instalação de sistemas de segurança

Escrito pela empresa

Canadian Security Professionals is an industry leader among home security companies. We provide thousands of Canadians peace of mind for their homes and businesses as we secure their loved ones and their property 24/7. We specialize in smart home security systems, smart business security systems, alarm systems, security cameras, home automation, and access control.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

43 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(43)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’ve been with CSP for over 10 years…

I’ve been with CSP for over 10 years now, and they’ve always taken good care of me. Anytime I needed help or had a question, they were quick to respond and super easy to deal with. The system works great and I’ve never had any issues. Definitely recommend them — solid company

13 de novembro de 2025
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Resposta da Canadian Security Professionals

Thank you for being with us for over 10 years. We truly appreciate your trust and are glad to hear that our team has always been there when you needed support. It’s great to know your system has been working well and that your experience has been consistently positive. Thank you for the recommendation and for choosing CSP.

Classificada 5 em 5 estrelas

Amazing company

Amazing company. Dealing with them for 15 years and still going. Best management and best customer service.

12 de novembro de 2025
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Resposta da Canadian Security Professionals

Thank you so much for your loyalty and kind words! We truly appreciate you being with us for 15 years and are grateful for the continued trust you’ve placed in our team. It’s always a pleasure serving you, and we look forward to many more years of keeping you protected.

Classificada 4 em 5 estrelas

The good and the not so good

The good:
Sales process was good.
Follow up for insurance docs was easy.
The app is great.
The console has one-touch arming.

The not so good:
The sensors are too sensitive. Had 2 techs come back to re-install. They wanted to drill new holes in my wall without repatching the existing drilled holes.

Overall good so far - I've had it for about 6 months.

12 de novembro de 2025
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Resposta da Canadian Security Professionals

Thank you for sharing your feedback and for the positive rating. We’re happy to hear you were pleased with the sales process, follow-up, and system features. it’s great to know things have been going well overall. We appreciate your patience while we worked through the motion sensor issue. After replacing the original sensor, we swapped it to a different model in hopes that it would resolve whatever was causing the motion to trigger, allowing us to avoid relocating it since you preferred not to have new holes drilled. Our technicians are alarm specialists rather than handymen, so patching wall holes isn’t something they’re equipped to do, but they did their best to provide a solution that minimized any impact to your home. We’re glad to hear the system has been performing better since. We’re always here if you need any further assistance.

Classificada 5 em 5 estrelas

From the moment I spoke with Katie she…

From the moment I spoke with Katie she was amazing and extremely informative. The installer was exceptional and the company continues to impress us with their ability to help in any way they can . I highly recommend using this company.
You always can reach someone which is simply amazing these days .
5 stars definitely for this company !

20 de outubro de 2025
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Resposta da Canadian Security Professionals

Thank you so much for your kind words. We’re thrilled to hear that Katie and our installation team provided such a great experience and that you’ve continued to receive the support you need. We take pride in always being available for our customers, so it’s wonderful to know that stood out to you. We truly appreciate your recommendation and your trust in Canadian Security Professionals.

Classificada 5 em 5 estrelas

Fantastic experience

Just had Hardeep Saini install our new security system. He was very thorough in his explanation of the keypad and sensors. He installed the entire system including a few extra components within an hour. I'd be happy to have him back again. Our sales rep Anas was also very knowledgeable and set my mind at ease after a terrible experience with API after there recent takeover of Bell home security. Thank you CSP

6 de novembro de 2025
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Resposta da Canadian Security Professionals

Thank you for sharing your experience and for choosing CSP for your new security system. We’re glad everything was handled efficiently and that you’re happy with the service and installation.

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We recently worked with Canadian Security Professionals to install a new alarm system at I Care Beauty Clinic, and the experience was excellent from start to finish.

Kate was an absolute pleasure to work with — professional, knowledgeable, and very attentive to our needs. She took the time to explain all the options clearly and helped us choose the perfect system for our clinic.

The installation team was efficient, courteous, and ensured everything was completed neatly and on schedule. The system operates perfectly and provides a great sense of security for our business.

I highly recommend Canadian Security Professionals for anyone seeking a dependable and well-managed security solution. Their service quality and customer care truly stand out.

— William West Washington
I Care Beauty Clinic Inc.

3 de novembro de 2025
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Resposta da Canadian Security Professionals

Thank you for the wonderful review and for choosing CSP to protect your clinic. We’re thrilled to hear you had such a positive experience from consultation to installation, and we truly appreciate your recommendation.

Classificada 5 em 5 estrelas

Excellent product, excellent service and Canadian!

We dropped into the office without an appointment and totally unannounced—we were welcomed right away. Chelsee asked how she could help us. We explained I was looking for a security system for my home. Chelsee clearly outlined the options and costs and the rest is history. The security system was installed in my home within a week or so and I couldn’t be happier. The technician was excellent. He was professional, patient and he obviously cared about his job. I would highly recommend Canadian Security Professionals.

22 de outubro de 2025
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Resposta da Canadian Security Professionals

Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with Chelsee and our installation team. We truly appreciate your support and recommendation, and we’re glad to know you’re happy with your new security system!

Classificada 2 em 5 estrelas

Awful awful experience!!!

Awful awful experience!!!! Never ever sign this contract. Worst decision I’ve ever made. They won’t let out of it either and I’m a single mom with low income. Made a huge mistake by getting into this contract.

26 de julho de 2025
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Resposta da Canadian Security Professionals

Hi Laura,

We’re sorry to hear about your experience. We take customer satisfaction seriously and would like to better understand your situation. Unfortunately, we could not locate your account based on the information in this review. Please reach out to management directly at management@cspalarms.ca so we can review your account details and discuss possible solutions.

Our monitoring agreements are clearly outlined at the time of sign-up, including contract term, equipment details, and monthly costs. We also provide free installation and equipment packages in exchange for a minimum monitoring term, which allows us to keep upfront costs low for our customers.

We’d be happy to speak with you directly to clarify any details and see how we can help.

Classificada 5 em 5 estrelas

Had an awesome experience with Canadian…

Had an awesome experience with Canadian Security Professionals! Their support was super prompt, and the service was top quality. The security system and smart camera they installed work perfectly and give me real peace of mind. Highly recommend them if you’re looking for reliable and professional home security.

9 de abril de 2025
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Resposta da Canadian Security Professionals

Thanks so much for the great review! We're glad to hear you're happy with the security system and our service. It means a lot to know we’ve helped bring you peace of mind. Thanks for choosing Canadian Security Professionals!

Classificada 5 em 5 estrelas

Excellent product

Excellent product, staff and immediate customer service! Highly recommend this company.

18 de fevereiro de 2025
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Resposta da Canadian Security Professionals

Thank you for your kind words! Your recommendation means a lot to us!

Classificada 5 em 5 estrelas

Great to work with

CSP has been one of our trusted partners for years. Their pricing is competitive, and their service is excellent. My inquiries are always taken care of quickly, and any issues are resolved immediately. A great choice for business security solutions.

12 de fevereiro de 2025
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Resposta da Canadian Security Professionals

Thank you for your kind words! We're thrilled to hear that CSP has been a trusted partner for your business security needs. We truly appreciate your continued trust and look forward to serving you for many more years!

Classificada 5 em 5 estrelas

5 years, still amazing experience

We’ve been using CSP for almost 5 years now. We recently moved and they made the transition to our new home easy and seamless for us. They were so accommodating. With a baby at home, we feel safe, comfortable and happy to have a security team as responsive and professional as CSP. Highly recommend!

7 de fevereiro de 2025
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Resposta da Canadian Security Professionals

Thank you so much for your kind words and for trusting CSP for the past five years! We're thrilled to hear that your transition to your new home was smooth and that you continue to feel safe and comfortable with our service. Knowing that we provide peace of mind for your family, especially with a baby at home, means the world to us. We truly appreciate your recommendation and look forward to keeping your home secure for many more years to come!

Classificada 5 em 5 estrelas

A company that treats you like family!

I required additional sensors and cameras for my home, and the team at CSP was amazing as usual. Anas helped me select what I need, Rabah came and did a stellar job, and now my home is more secure than Fort Knox. CSP makes it so easy to get my home secured, and that’s why I’ve used them across three properties in the last 8 years. Best in the business!

31 de janeiro de 2025
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Resposta da Canadian Security Professionals

Thank you for the great review! We’re so glad Anas and Rabah could help make your home more secure. We truly appreciate your loyalty over the past 8 years and are honored to have been your choice for security across three properties. Thanks for trusting CSP!

Classificada 5 em 5 estrelas

This is our second time using CSP

This is our second time using CSP, previous home and our current new home. We just love their quick service turn-around and prompt customer service. Our installer Tamim was very clear with explaining everything during the install and was very quick. Highly recommend this amazing local company.

6 de fevereiro de 2025
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Resposta da Canadian Security Professionals

Thank you for your continued trust in CSP! We’re thrilled to hear that both your experiences with us have been positive. It’s great to know Tamim provided clear explanations and quick service during the installation. We truly appreciate your recommendation and look forward to continuing to serve you!

Classificada 5 em 5 estrelas

Home Security System Installation

Exceptional service from start to finish! The team at Canadian Security Professionals went above and beyond to ensure my home was fully secure. The installation was seamless, and the technician was incredibly knowledgeable, walking me through every feature with patience. The security system itself is top-notch, with user-friendly controls and 24/7 monitoring that gives me total peace of mind. I couldn’t be happier with my decision to go with CSP– they truly prioritize customer satisfaction and security.

5 de outubro de 2024
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Resposta da Canadian Security Professionals

Thank you for your fantastic review! We're delighted that our team provided exceptional service and that you're pleased with your new security system. Ensuring your peace of mind is our top priority, and it’s great to know our technician made the installation process smooth for you.

If you have any questions or need assistance, please feel free to reach out. Thank you for choosing CSP!

Classificada 1 em 5 estrelas

Poor Experience with Alarm Company Canadian Security Professionals

Be careful with the alarm company Canadian Security Professionals!
After 28 years of alarm services at our office from the respectable but expensive Chubb, I found this Canadian Security Professionals on the Internet. Their account manager named Katie promised me a lot of attractive things by email. However, when I received the draft contract, I saw that some points in it did not fully correspond to her promises. I asked to include in the contract everything she promised me in emails. She refused, but at the same time stated that I can use her e-letters as confirmation of her promises. But, I always carefully read the small print. And I saw that section 14 of their standard contract says that any promise, representation, condition or warranty made by sales representatives or consultant of Canadian Security Professionals are not valid if they are not written in the contract. In other words, their consultants can promise you anything in a conversation or even in correspondence. This has no legal significance.
I made a last attempt to resolve this incorrect situation. I asked Katie to connect me with the owner of the business. But she refused to do this too.
I thank God that he did not let me sign an alarm contract with these people.

26 de setembro de 2024
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Resposta da Canadian Security Professionals

Thank you for your feedback. I’m sorry to hear about your frustrations while considering CSP for your security needs.

We reviewed your emails with Katie, and I understand there was confusion regarding sections of the contract. She provided details on our current move policy and clarified that we use a standardized contract, which can’t be modified. This is outlined in section 14 of the agreement as she advised you. Katie always aimed to help, explaining that while we can’t change the contract terms, she was available to clarify any questions you had. I regret that this didn’t meet your expectations.

We understand your concerns, but as a service provider, our standardized contracts are legally binding and designed to ensure consistency and compliance with industry regulations. Given these circumstances, we find it surprising that you chose to leave similar reviews across multiple platforms. While we strive for transparency and clarity, we cannot accommodate requests to change our contract terms.

Thank you for your understanding, and we wish you the best in your search for a security provider.

Classificada 5 em 5 estrelas

Very glad I chose CSP

I was with ADT who were taken over by Telus. I needed a new system as mine was 15 years old. Was not impressed with Telus and went to CSP and was treated with care & consideration. They helped me understand what I would need and where it should be placed and what everything cost. The base package was free but I wanted an additional item. The installer was excellent and took the time to explain how to use the base unit. It is very user-friendly, any time I've had questions they've been answered within 24 hours, and the unit has functioned beautifully for 6 months so far. I delayed writing a review because I wanted to see what happened over time. Five stars for system, usability, and service and support.

9 de agosto de 2023
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Resposta da Canadian Security Professionals

Thank you for the amazing feedback. We are glad to hear you enjoyed the experience with our company. Please don't hesitate to contact us in the future if you need anything. We appreciate your business!

Classificada 5 em 5 estrelas

Great customer service

Great customer service, Patrick was very knowledgeable and answered all my questions and showed me how everything worked, had to have them come back as I had some connectivity issues, but they responded very quick and have zero issues right now. Great company, highly recommend.

7 de fevereiro de 2024
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Resposta da Canadian Security Professionals

Thank you for the great feedback. We appreciate your business!

Classificada 5 em 5 estrelas

Couldn’t be happier dealing with CSP

Couldn’t be happier dealing with CSP. I have had my security monitoring with them for many years and have always had excellent service from their team.the staff is very knowledgable and the overall experience has been amazing!

2 de fevereiro de 2024
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Resposta da Canadian Security Professionals

Thank you for your kind words!

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