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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

John at Cycle Revolution was fantastic! He patiently helped me try different styles, sizes, and prices of bike shoes, giving clear advice and making sure I found the right pair. Friendly, knowledgeabl... Ver mais

Classificada 5 em 5 estrelas

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Ver mais

Classificada 5 em 5 estrelas

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Ver mais

Classificada 5 em 5 estrelas

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de reparação de bicicletas
  3. Grossista de bicicletas
  4. Loja de acessórios para bicicletas
  5. Ciclismo de estrada
  6. Loja de artigos desportivos

Escrito pela empresa

Thomas's Cycle Revolution have been selling and servicing bicycles since 1981. Now operated by Darren Thomas we are proud of our reputation and are quite simply the area's first choice when it comes to quality cycling products.


Informações de contacto


4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Expert Help and Great Service

John at Cycle Revolution was fantastic! He patiently helped me try different styles, sizes, and prices of bike shoes, giving clear advice and making sure I found the right pair. Friendly, knowledgeable, and highly recommended!

8 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service! Competitively priced products. Exceeded the delivery schedule and kept up to date throughout. Would definitely use again.

23 de janeiro de 2026
Classificada 5 em 5 estrelas

Outstanding service despite the small spend

I went to store for a small component for my Giant Trance. The part in question was £3.50 but the service I got was as if I was spending £3.5k on a new bike.

I was helped by Dave in store who helped identify the part I needed, ordered it to store and emailed when it was ready to collect.

Very friendly, very professional and made me feel a valued customer despite my very insignificant spend.

Wouldn’t hesitate to recommend to friends and will de-fault to the store for any future bike purchases

15 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Super high Postage Charges

Poor postage prices that are totally unacceptable and inflexible and no help from customer services. £4.99 postage for an item weighing 6 grams and could easily have been delivered using an envelope and a second class stamp, the only reason I bought from these is the item was unavailable in the UK so my hands were tied. I’ve have a picture of the item and weight 6g.

26 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from sales and bike servicing

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying through the cycle to work scheme.

The quality of service led me to get my MTB services there and they did an excellent job in fully servicing the bike so it rides like new again.

Thoroughly recommended

12 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Unfortunately

Unfortunately, I must say with regret that the bicycle arrived to me damaged – the rear derailleur is bent. I don’t know if this happened during transport, and I am not blaming anyone. I work away from home and I am not at home from Monday to Friday. My son, together with my friend, assembled the bicycle, and my wife threw away the box. It turned out that the rear derailleur is bent, because the chain keeps catching, so the derailleur is misaligned. Since the box was thrown away, I didn’t even try to submit a claim, because I have no way to return the bicycle.

I went to Halfords to diagnose the issue, and they confirmed that the rear derailleur is bent and needs to be replaced entirely. It’s a great bike, but unfortunately, I have to state that it arrived damaged.

Thank you very much, best regards.

18 de agosto de 2025
logótipo da Cycle Revolution

Resposta da Cycle Revolution

Thank you for getting in touch and for sharing the details of your experience. We’re really sorry to hear about the issue with your bike and we would have loved the chance to make this right. We’ve looked back through our records and we can’t find any previous call or email from you regarding this, so we haven’t had the opportunity to assist until now.

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