Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve is... Ver mais
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Leia as opiniões dos outros
Excellent company. Very affordable solution for those who don’t have a suitable place to store bikes at home. I first got a spot about a 10 minute walk from my new flat, but signed up to the wa... Ver mais
Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cycl... Ver mais
The bike hangars are well located, easy to use and well maintained. The best thing about Cyclehoops is their fantastic customer service. You can talk quickly and directly to a member of staff They ar... Ver mais
Informações sobre a empresa
Escrito pela empresa
Cyclehoop create innovative cycle parking and infrastructure. Our focus is on making cycling safe, secure and convenient. To enable people to experience the social and environmental benefits of cycling. Our award-winning products are designed by cyclists, for everyone and they have been installed around the world helping cities become more cycle-friendly, healthy and sustainable.
Informações de contacto
Cyclehoop, Unit 1, Burnham Way, Kangley Bridge Road, SE26 5AG, London, Reino Unido
- 02086991338
- marketing@cyclehoop.com
- www.cyclehoop.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
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Great hangars for your bike
Great hangars for your bike, safe and easy to organise a key, and also straightforward to cancel if you move etc .. I loved using the hangar, thanks Cyclehoop!
I had a great experience
I had a great experience with Cyclehoop. It was all easy and convenient. Highly recommended. Special thanks to Anna for her help.
Lovely interaction
Martina, who was in the rentals team was really lovely, great to speak to her and helped out my issue really quickly!!
Really great customer service
Really great customer service, so quick and helpful.
Great Company to deal with, Excellent customer service
Kris Neil was extremely patient, supportive, friendly and easy to deal with. His colleague Ollie was equally brilliant - would highly recommend!
Cyclehoop are a pleasure to deal with
Cyclehoop are a pleasure to deal with and provide fantastic customer services whenever required. Emails responded to very diligently. Will happily use their service again if required. Thanks Cyclehoop team!
Regards
Michael
Anna and the team of Cycle hoop are…
Anna and the team of Cycle hoop are great, they respond quickly with great customer care. A good feeling to have a company that really genuinely cares for their customers! Thank you :)
Great service top team
Great service, really helpful team - top marks!
Thank you Paul and the team at CycleHoop, great service.
Whilst rushing about between Christmas and the New Year, I unfortunately lost all my keys.
Amongst the multitude of keys, was my CycleHoop hangar key.
I filled in the form on the website, at 10:43, got a reply within 3 minutes via email. I confirmed my details, and had paid, got the payment confirmation response all within 10 minutes.
After the disaster of losing one of the most important items for my daily life, to have a quick, competent and helpful service made my day.
Nearly worth losing my keys for such a great service!
Thank you CycleHoop Team!
These guys are great
These guys are great. Really easy to use and saves space at home cluttering up our communal hallway. Thanks so much.
Great company to deal with throughout.
Great company to deal with throughout.
Very helpful from start to finish, and will always understand your needs.
Excellant Service and Prompt Installation
Kris Neil was a pleasure to deal with supplying and installing public bike pumps for 2no hospital trusts on behalf of Ensigna Consturction
A great customer services team at Cyclehoop Rentals
All my contact with Cyclehoop Rentals since the beginning of November has been brilliant. This is the first time I have used a hangar service and at every point the team have been helpful, patient and extremely prompt in their responses to my emails. I honestly feel they have gone above and beyond.
We recently purchased some cycle hoops…
We recently purchased some cycle hoops and cycle Barriers from Kris Neil of cyclehoop, who dealt with our order swiftly and efficiently for our contract in Farnham Surrey, we highly recommend this business to others
Great product and speedy delivery.
Great product and speedy delivery.
We had two bike storage systems delivered to our company CVP.
Cyclehoop delivered the storage units 2 week ahead of the the expected delivery date and the ins talion was seamless.
Amazingly fast and efficient service- …
Amazingly fast and efficient service- My email was answered within minutes of sending and all before 9am! Very helpful team and fair policy of refunding any months not used on the rental scheme when switching hangars.
Great service
I had an issue with the lock and they came over and fixed it super quickly. Really friendly and professional service. Thank you!
Very happy customer!
Very happy with the product and customer service - would recommend the bikehanger rentals to anyone looking for cycle storage solutions near their home
Patronising Customer Service
Terrible and patronising customer service. I received an email asking me to only place my bike in the allocated slot - completely fair. I responded that for the past year other users had been locking their bikes in whichever slot they fancied and so I was forced to use a different slot. This was then followed by a series of increasingly rude emails explaining exactly why it was my fault that other people were using the facility incorrectly and that I should have reported them (despite this causing me no issue or harm until this email). I explained that as the only time I had ever heard from Cyclehoop was to bill me so I didn't realise they wanted feedback. This was again met with accusation and rudeness to the extent where I had to ask the agent to stop contacting me. I asked to lodge a complaint and this was ignored.

Resposta da Cyclehoop
Yasin's Review
Excellent professional customer service all the way through, clear communication and friendly team. Would highly recommend this service if you need to keep your bike secure and don't have the room at home! only leaving because we moved and had the space.
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