the actual sign up is easy the customer service is good as well when you call. I would say research the exact value of the bike because it needs to be correct. I am riding the 4 miles to work ea... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
An absolute drama of an event from lying couriers who couldn’t be bothered to turn up on two separate occasions to the online retailer who couldn’t give two hoots about any issue once they had your or... Ver mais
A empresa respondeu
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Ver mais
A empresa respondeu
What a great idea !! I'd be meaning to join the scheme for a few years but my wife's illness and the need to get out and about along with not being able to travel overseas made it important to follow... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Informações de contacto
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Reino Unido
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick and easy pick up. Trusted bike check and fitting everything together.
1 de junho de 2026
Resposta da Cyclescheme
Hello Rowan,
Thank you for leaving a review.
Thank you for your wonderful review! We are so glad to hear that your experience with us was quick and easy, and that you felt confident with our bike check and fitting process. We appreciate your trust in our service.
Kind regards
The team at Cyclescheme
Move your legs to feel alive
The idea of the scheeme is good, my company gave good information and was quick with the paper work, and the dealer is being very kind.
2 de julho de 2026
Resposta da Cyclescheme
Hello Jose,
Thank you for leaving a review.
We're so glad to hear that our scheme's concept resonated with you and that our team provided excellent information and prompt paperwork. We appreciate your kind words about our dealer.
Kind regards
The team at Cyclescheme
A positive experience, with one thing to flag
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions.
The delay was on the payment by my company's side, after the certificate was approved. Not anyone's fault really, just slow internal steps, but I ended up being the one following it up, again and again, on my own.
My feedback for Cyclescheme: after approval, that is the moment things can go quiet. A proactive follow-up with the employer at that point would help a lot, so the employee is not left chasing it alone.
Overall: a good scheme, just needs a bit more support at the handover stage, so people don't feel they are pushing it forward by themselves.
6 de julho de 2026
Resposta da Cyclescheme
Hello Valeria,
Thank you for taking the time to leave a review.
We truly appreciate your positive feedback regarding our clear process and helpful support. Your suggestion for proactive follow-up with employers/employees after certificate approval is invaluable and we'll pass that forward for you.
Kind regards
The team at Cyclescheme
Don't forget delivery
The people behind the scenes were very helpful when helping me resolve first of all requesting a new voucher value and second of all changing shop. However, there are a few pitfalls I found frustrating. When purchasing online with Evans cycles (I gather it would be the same anywhere else), I was purchasing things for myself under the scheme and some things for my wife. There was no mechanism to top up the funds on the order to cover my wifes items meaning I had to make a second order and hence pay two rounds of delivery costs. It's a shame there isn't a mechanism to identify which items on an order should be covered by the voucher such that people buying more can stick to a single order and not multiply up the delivery costs. I also hadn't considered the delivery cost at all when determining my voucher value which meant I had to drop an item off my purchase, so a warning to others not to be as foolish as I was.
18 de maio de 2026
Resposta da Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear our customer service was able to help you out when needed.
Unfortunately, HMRC/Department for Transport changed the ruling regarding 'top-ups' at the start of 2020 (when scheme limits were removed). This is most likely due to issues regarding 'duel ownership' of the equipment, which goes against the process of it being a Hire agreement.
As Evans cannot identify (via their systems) which items are for you and which are for your wife, it simply stops the transaction from happening to make sure the rules are adhered to. You are able to include the postage cost within the certificate value (in fact we recommend it as you'll save the Tax/NI), but that would only cover your own order.
We hope that at least sheds some light on the process.
Kind regards
The team at Cyclescheme
Really easy process
Really easy process. Had my certificate within the week and the bicycle shortly thereafter. Second time using Cyclescheme.
20 de junho de 2026
Resposta da Cyclescheme
Hello SB,
Thank you for taking the time to leave a review.
We're so glad to hear that your Cyclescheme experience was easy and efficient, and that you received your certificate and bicycle so quickly! Thank you for your continued support.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Joe,
Thank you for taking the time to leave a review.
We do appreciate your positive feedback and glad you found the process straight forward.
Kind regards
Pure Card Team
First and last time
An absolute drama of an event from lying couriers who couldn’t be bothered to turn up on two separate occasions to the online retailer who couldn’t give two hoots about any issue once they had your order. This will be the first and last time!
5 de julho de 2026
Resposta da Cyclescheme
Hello John,
Thank you for taking the time to leave a review and very sorry to hear you have had some issues receiving your bike.
If you would like us to note this on your certificate, please do contact the customer service team who will be happy to do so for you.
The team can be reached on 0344 879 5101 or info@cyclescheme.co.uk
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Leigh,
Thank you for taking the time to leave a review.
We're so happy to hear you had a 5-star experience! We truly appreciate your recommendation.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Maria,
Thank you for taking the time to leave a review.
We're so happy to hear that you found our process easy and efficient! We appreciate your positive feedback.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Viorel,
Thank you for taking the time to leave a review.
Google translate: Sunt foarte mulțumit de bicicleta = I am very satisfied with the bicycle.
We are pleased you are happy with your bike and hope you enjoying riding it!
Kind regards
Pure Card Team
Good customer service and excellent…
Good customer service and excellent bikes in store.
3 de julho de 2026
Resposta da Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
We are so glad to hear you enjoyed our customer service and bike selection. We appreciate your kind words!
Kind regards
The team at Cyclescheme
Online access reasonably straight…
Online access reasonably straight forwards and secure.
I could be improved by speeding up the issuing of the note, it took less than 1 day for WSP to approve and over 14 days for Cycle scheme to issue the certificate of approval to complete the purchase,
29 de junho de 2026
Resposta da Cyclescheme
Hello Daniel,
Thank you for taking the time to leave a review.
Here at Cyclescheme we always aim to released certificates as fast as possible, however we are also tied to the employers own in house processing times.
We will always get your certificate out as soon as it is ready.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We do appreciate your positive feedback.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Michael,
Thank you for taking the time to leave a review.
We appreciate your feedback and are glad to hear of your positive experience with our partner retailer.
Kind regards
The team at Cyclescheme
As a first experience of this process I…
As a first experience of this process I found it reasonably easy to use.
29 de junho de 2026
Resposta da Cyclescheme
Hello Phillip,
Thank you for taking the time to leave a review.
We're glad to hear that you found the process reasonably easy to use for your first experience. We appreciate your feedback!
Kind regards
The team at Cyclescheme
Unable to get my bike as it was out of…
Unable to get my bike as it was out of stock have to get a new code and agreement as other code won’t work
29 de junho de 2026
Resposta da Cyclescheme
Hello Ashley,
Thank you for taking the time to leave a review and sorry to hear you have had issues when redeeming your certificate.
As the certificate shows as a 'used' status, it will now not work. This can be reversed, however we would need some information from the retailer directly.
Please do feel free to contact the customer services team who will be able to guide you through getting this resolved. They can be contacted on 0344 897 5101 or info@cyclescheme.co.uk
Kind regards
The team at Cyclescheme
I got a great bike at a great price…
I got a great bike at a great price thanks to the cyclescheme. Delivery was within the time frame expected, and there was very little assembly left to be completed upon receipt.
19 de junho de 2026
Resposta da Cyclescheme
Hello Andrew,
Thank you for taking the time to leave a review.
We're so glad to hear you found a great bike at a great price through cyclescheme! We appreciate your positive feedback on the delivery and minimal assembly.
Kind regards
The team at Cyclescheme
Resposta da Cyclescheme
Hello Gary,
Thank you for taking the time to leave a review.
We're happy to hear that you found our process smooth and easy to follow. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
No my first rodeo!
This is not the first time I have utilised the Cycle to Work scheme. I found both experiences faultless. The scheme has given me the ability to access top quality bikes at a discount due to benefits in payroll deductions.
I highly recommend the scheme and the ease of going through the process.
Will absolutely use the scheme in the future!
27 de junho de 2026
Resposta da Cyclescheme
Hello Kris,
Thank you for taking the time to leave a review.
We are so pleased to hear about your excellent experiences with the Cycle to Work scheme! It's wonderful to know that our process has been faultless and that you've been able to access top-quality bikes. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards
The team at Cyclescheme
Excellent experience with CycleScheme
Excellent experience with CycleScheme. Made it all very easy and my Employer was super efficient too.
All in all - Fab
23 de junho de 2026
Resposta da Cyclescheme
Hello Dave,
Thank you for leaving a review.
We are so pleased to hear you had such a positive experience with Cyclescheme. Thank you for your wonderful feedback!
Kind regards
The team at Cyclescheme
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