Dan Murphy's Opiniões 302

Click and collect service
Never once has this facility proved quicker for me. It's easier to walk in , buy it and walk out
Instead, you have to wait while they summon who appears like they have been pulled off there tea break .
After being told there's no order for you ( twice in one week) one of those times, that I'd already collected it, they disappeared again with the order.
They need to overhaul this system or give up the service completely, a poor reflection on this business

I ordered online and disappointingly the order took three days to be delivered when I’m only a five minute drive from Dan Murphy’s. I can live with that part but when they give me a window of 12:30-4:30 for delivery and tell me my ID needs to be checked upon delivery but deliver at 9:40am when I am not home, that part is less easy to live with. So now my alcohol is available for anyone to just take from the front of my house as I planned to be home according to the delivery window they quoted me. There’s no way to email Dan Murphy’s to express dissatisfaction so I’ve been forced to do it publicly. Hopefully my order is still at the front of my house when I get home.

Generally my DM experience is good. This evening the 2 Ladies there (Alphington. 6:15pm, 14/04/26) seemed annoyed that I'd interrupted their conversation. The idea that they'd make eye contact or even respond to my questions seemed completely beneath them as they were engaged in a far more important interaction between themselves. As a business owner I'd be horrified if my staff showed such a complete lack of understanding of 'Customer Service'.- JB

It has to be said that this company need urgent attention to customer service standards and delivery procedure! At the moment both are non existent.
I ordered my sister and her husband champagne and wine for their wedding anniversary. Neither were delivered - apparently the driver ran out of time!! I then was told that the wine wasn’t even in stock! How are you allowing stock to be purchased when you don’t even have it! What was meant to be a surprise turned into one enormous disappointment both for my sister and for me. I won’t be using Dan Murphy again - there is absolutely no accountability for the poor service standards and systems that need a complete overhaul! I am still awaiting a reply to my email - I won’t hold thy breath!

Ordered a bottle of Billiecart Vintage as a gift- Recipient received a bottle of Billiecart non-vintage however as this was a gift did not know they had received the incorrect item. When I was sent a photo with a thank you, I saw it was the incorrect item. Apparently they had sold out of the Billiecart Vintage and the store thought it was fine to substitute. How about a refund Dan?

As a long time Dan Murphy customer , I have built a Wish List of favourite purchases. I use it constantly to reorder.
Then my Wish List just disappeared.
After several attempts to have it restored, I was told the IT department could restore it.
In other words, they want me to believe they don't do regular backups.
More likely the just couldn't be bothered and found it easier to lie to me.
Disgusting behaviour which shows their contempt for their so called "valued" customers.

I shop online several times each week. Without the slightest doubt Dan Murphy’s website is the worst I have seen. Each time I try to make an order something else goes wrong.
Today,I pressed the PayPal button to check out and the circle was still going around an hour later.
Their BOT never gives meaningful assistance and just gets on your nerves.

Every time i go with the delivery option there is a problem! Are these drivers getting paid to not deliver our orders? The Sherpa / uber drivers should NOT be getting paid when they fail to deliver the order!!
Dan Murphy's needs to address this chronic issue!!

Very bad. Wasted over an hour after which I had to abandon my order. Who do they think they are.

Was served, price was wrong at check out. Was asked to step aside to wait for price check , so he could keep serving other customers. Staff member had attitude, my opinion only. Wasn't impressed with his body language , seemed moody & mistrustful .But visited the shop twice during the week, other team members cheerful & helpful & polite. Not a pleasant situation for me.

Don’t believe their “specials” — this feels like false advertising.
I saw Wild Turkey 101 Gift Pack advertised online for $56, showing as available at North Ryde. I tried calling the North Ryde store multiple times, but the call kept automatically disconnecting. After several attempts, I gave up and decided to drive there.
On my way from Camden, I stopped at another Dan Murphy’s store carnes hill to ask if they had the Wild Turkey 101 gift pack. I politely asked the store manager, and she abruptly responded, “No, we don’t have it.” When I mentioned it was showing available at North Ryde, she aggressively said, “I can’t help you, you have to go there or call them.” There was no attempt to assist, check stock, or provide customer service — just attitude.
I then tried calling customer service using the online number and again kept getting cut off.
So after work, in peak hour traffic, I drove from Camden to North Ryde because I wanted to purchase two dozen bottles, which would have saved me approximately $18 per bottle.
When I arrived at North Ryde, I spoke to a friendly lady who introduced herself as the manager. However, once I asked about buying two dozen of the advertised Wild Turkey 101 gift packs, her tone changed. She said the product was out of stock. I showed her the online advertisement on my phone, and she responded that it had been out of stock for a long time.
If it has been out of stock “for a long time,” why is it still being advertised as available?
After I pointed this out, she made a call and eventually offered me six standard bottles (not gift packs) at the advertised price, which I accepted.
By the time I returned to my car, the online advertisement had been removed.
What’s disappointing is that a multi-billion dollar company like Dan Murphy’s would rather argue technicalities and inconvenience a customer than simply acknowledge their mistake and honour the advertised deal properly. This was about $432 worth of product — hardly a loss for a company of that size, but a significant inconvenience for a loyal customer who drove across Sydney in peak hour traffic based on their advertisement.
Do better, Dan Murphy’s

Shocking service. Didn’t deliver my order. Tracking link on email worked , and showed that order was dispatched . This tracking information didn’t change for 2 weeks so contacted them on 3 occasions . They couldn’t tell me where my order was. Then went back a week later to check status of order, and they had removed tracking all together. Absolutely shocking service, Don't know if will ever receive whisky I paid for.

Even though they didn't have the products I ordered specifically they sent me more than I'd paid for and was extremely happy.

Lower than a 1 star! Every time I place an online order it is never delivered in time. Even if I request same day delivery or request a certain day, Dan's can never meet my request. We often have in office events, and we need to get our drinks chilling in the fridge before guests arrive. Dans was good a couple years ago but now it's all just shit. Not sure what you've changed but it would be great if you could provide better customer service. Even the online chat is bad. I had 2 real people abandon my chat and one even sent me back to the bot. WTH Do Better Dan!

Dan Murphy’s in byford sucks, how could you asked a 33 yo man for id

super impressed with dans right now.
generic cristal 20 aud per bottle ; free delivery over 150 aud. perfect looking forwards to soccer wcs accomodation & departure GOOD c/$ gifts.... no WORRIES

Terrible delivery, failed twice despite us being home for both windows. Placed an online order on Dec 23, paying a higher than usual delivery fee. Meant to arrive Dec 28 but didn’t. Contacted live chat to have it rescheduled, which they couldn’t do before Dec 31 and couldn’t say what time ahead of that. Received notice it would arrive between 1.30-5.30pm NYE. We waited at home with our gates and door open. Delivery partner claimed to have attempted delivery at 4.36pm, which seems a lie. Contacted live chat to be advised next possible delivery was Jan 3 so I cancelled and have requested a refund. It has left us without planned drinks for NYE. I will never use their delivery service again.

I have been expecting a gift from Dan Murphy’s for over a week now. Because someone needs to be there a sign I’ve had to organise having an adult here and then two hours before the delivery window I get another text saying sorry not today. You can’t talk to anybody because they only have a bot Absolutely pathetic. I can have an order delivered from MILKRUN in 20 minutes.

My order for Xmas still hasn’t been delivered. No way to contact customer support to resolve or find out what the problem is. The whole experience is really poor from the online order process to actually getting things delivered. Shocked this is Dan Murphy. Never again.

Christmas time and all I wanted to do was order online and pay for a pick up.
Shit site won't even allow to enter payment details so how TF are you supposed to do business.
Excactly the same thing happened last xmas '24 so obviously Murphys doesnt give AF!!
Bullshit chat function as well as I spent 2 hours waiting to be connected to a 'human' and stayed the whole time as second in the queue.