Delicatezza Opiniões 

Resposta da Delicatezza

11/12/2025

Hi Lukasz,

We’re sorry you felt you had a bad experience, but parts of your review are not accurate, so we’d like to clarify the facts.

Your order was dispatched on time from our warehouse on 09 December using DPD’s Next Day by 8pm service.

We completely understand the frustration caused by couriers not providing end customers timely updates, especially during the very busy period following Black Friday and in the run-up to Christmas. When you contacted us around midday on 10 December, the parcel was already loaded onto the DPD van and out for delivery, which we tried to explain to you. We appreciate the conversation became very tense, but at your request we recalled the parcel and processed a full refund immediately.

For reassurance, our chilled packaging is designed and tested to keep products fresh and safe for up to 48 hours, even in the event of a courier delay.

Our team is always here to help, and we will continue doing everything we can to provide reliable service.

The Delicatezza Team

Resposta da Delicatezza

11/12/2025

Thank you so much for your wonderful review — it truly made our day!

We’re delighted to hear you’ve been enjoying our range, prices, and delivery service. Our team puts a lot of care into sourcing authentic Italian products and packing every order with attention, so it means a lot to know it’s appreciated.

We’re honoured to have earned your loyalty, and we look forward to sending many more Italian favourites your way.

Grazie mille,

The Delicatezza Team

Resposta da Delicatezza

11/12/2025

Grazie mille, Raffaella — we really appreciate your kind words.

We’re so pleased to hear you’ve found our team helpful and that you’re enjoying the quality of our products. We work hard to bring the best of Italy to our customers, and it’s wonderful to know it’s being felt on your end.

Thank you again for taking the time to share your experience — it means a lot to all of us.

The Delicatezza Team

Resposta da Delicatezza

11/12/2025

Grazie mille, Valentina — what a lovely review!

We’re delighted to hear that you’ve had consistently great experiences with us. Knowing that you can rely on fast delivery and neatly packed orders truly means a lot — our team takes great care with every parcel.

Thank you for choosing us for your Italian favourites. We look forward to delivering many more “pronto” boxes your way!

The Delicatezza Team

Resposta da Delicatezza

11/12/2025

Grazie Rob - what a fantastic review to read!

We truly appreciate your loyalty over the years. It means a great deal to know you’ve consistently enjoyed both our food and our service.

Thank you also for mentioning the one delivery hiccup — we’re glad we were able to make things right quickly. Bank holiday weeks can be unpredictable, but we’re always here to ensure you’re looked after.

And we couldn’t agree more about the Salsicciamo sausages and meatballs - they’re customer favourites for a reason!

Thanks again for your continued trust.

The Delicatezza Team

Resposta da Delicatezza

10/10/2025

Hi Joshua,

We’re sorry your experience didn’t go as smoothly as expected. Since your last wholesale order in 2022, our delivery routes and schedules have changed. Unfortunately, the order was placed without prior contact, so by the time we spoke the weekly delivery window for your area had already passed. We understand the frustration, and we’re sorry for any miscommunication. Our wholesale service normally runs reliably when delivery arrangements are confirmed in advance.

The Delicatezza Team

Resposta da Delicatezza

10/10/2025

Hi Bethany,

Oh no — that really does sound like a nightmare, and we’re so sorry you had to go through that. We completely understand your frustration with the delivery experience. You’ll be pleased to know we’ve taken this feedback on board and have since switched to DPD as our delivery partner. Feedback so far has been excellent, and we hope this change gives you confidence to shop with us again.

The Delicatezza Team

Resposta da Delicatezza

10/10/2025

Hi Valeria,

We’re really sorry to hear this — that’s not the standard we aim for. Our warehouse team are usually very careful with packing, so we’re surprised to hear this and have already passed your feedback on to our warehouse manager. You’ll also be pleased to know we’ve since switched our delivery partner to DPD, and we’ve been receiving excellent feedback since the change. We hope your next order reflects the quality and care you’ve come to expect from us.

The Delicatezza Team

Resposta da Delicatezza

5/08/2025

Hi Saffia,

We’re really sorry to hear about your experience — finding a hair in your food is understandably upsetting, and we completely understand your reaction.

That said, we were surprised to read this in a public review without any direct contact. We always encourage customers to reach out first so we can resolve things quickly and properly.

Just to clarify: Delicatezza is an importer and distributor — we don’t manufacture the products ourselves. We’re happy to liaise with the brand directly for you, but it’s important that issues like this are flagged so we can take appropriate steps.

You also mentioned being “relatively happy” with the rest of your order. Since our service covers pricing, packing, and delivery — all of which seem to have gone well — it feels a little disheartening to receive a 2-star review based solely on one product fault.

We’d still love the chance to make this right — please email us at contact@delicatezza.co.uk

Grazie,

The Delicatezza Team

Resposta da Delicatezza

5/08/2025

Hi Francesca,

Grazie mille for such a lovely review — you've made our day! 🌟

We put a lot of care into our packing, so it's wonderful to hear that everything arrived safely and intact (especially the biscuits!). We’re thrilled to welcome you as a regular customer — it means the world.

See you again soon at Delicatezza!

— The Delicatezza Team

Resposta da Delicatezza

5/08/2025

Hi Ioana,

Grazie for your kind words and recommendation! We’re so glad your order arrived quickly and safely — exactly how it should be. It means a lot to have your trust.

Hope to see you again soon!

— The Delicatezza Team

Resposta da Delicatezza

5/08/2025

Ciao Chiara,

Che bello leggere il tuo messaggio — grazie di cuore! Siamo felicissimi che tu ti sia trovata bene e che la sorpresa per il tuo fidanzato sia andata a buon fine. 💛

Ci impegniamo ogni giorno per offrire un servizio affidabile e prodotti autentici, quindi il tuo feedback ci riempie di gioia.

A presto!

— Il Team Delicatezza

Resposta da Delicatezza

5/08/2025

Hi Dee,

Thank you so much for your kind words — it truly means a lot to us! We’re delighted to hear everything went smoothly and that our team could support your delivery changes with ease.

We hope you enjoy the products just as much as your first order — and thank you for spreading the word to your family and friends. We really appreciate it.

Grazie again,

— The Delicatezza Team

Resposta da Delicatezza

5/08/2025

Hi Gisella,

Thank you for your lovely review! We’re so glad you found what you were looking for and that our team could help when needed. We really appreciate the recommendation — it means a lot!

Grazie mille,

— The Delicatezza Team

Resposta da Delicatezza

24/04/2025

Grazie mille, Tess!
We absolutely loved reading this — it means the world to know our deliveries have become a highlight in your home. Those fennel sausages are a favourite here too, and we’re so glad you’ve found your own staples (those cannoli shells are a secret weapon!).
Thanks for sharing the love — we’ll keep bringing Italy to your door.

— The Delicatezza Team

Resposta da Delicatezza

24/04/2025

Thank you so much for this wonderful review Jill!
It truly means a lot to hear that after 34 years in Italy, you’ve found in us the products — and the feeling — you’ve been missing. We take great pride in the care we put into packing every order, especially when it comes to fresh products, and we’re so glad it’s noticed.
The fact that we’ve earned a place in your kitchen — and in your trust — means the world to us.

Grazie di cuore,
The Delicatezza Team

Resposta da Delicatezza

24/04/2025

Thank you so much, Linda!
We’re really grateful for your continued support — and it’s a joy to be able to bring genuine Italian food to your corner of North Lincs. Our team always aims to make things as easy and friendly as possible, especially during the busier times like Christmas, so it’s lovely to hear that effort comes through.

Buon Anno to you too — and grazie mille from all of us!
The Delicatezza Team

Resposta da Delicatezza

24/04/2025

Thank you, Regina!
We’re really glad we could make things right quickly — and we so appreciate your patience while we sorted it with the courier. Customer care is at the heart of everything we do, so it means a lot to hear your kind words.

Grazie mille — and brava to you too!
The Delicatezza Team

Resposta da Delicatezza

24/04/2025

Thanks so much, Gabby!
We’re thrilled you were happy with both the service and the food — it’s exactly what we aim for every time. Freshness, quality, and value are non-negotiables for us, so we really appreciate you noticing.

Hope to deliver to you again in Bristol very soon!
The Delicatezza Team