Really great photos but super poor communication. My family live the pictures I bought froma gym comp and want to order some. I have emailed, instagrammed and facebook messaged over the past couple of... Ver mais
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⭐️⭐️⭐️⭐️⭐️ DE Photo – kind, patient and truly professional DE Photo were the official photographers at my daughter’s school Sports Day. I was the last parent left by their van, trying to plac... Ver mais
A empresa respondeu
My daughter won a photo in the raffle after her gymnastics show and the service was brilliant! We were given two photos instead of just the one, it was printed quickly and given to us to take home wit... Ver mais
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They printed a tournament photo that unfortunately had the incorrect details by mistake, but were so quick to get back to me to get it sorted! They have sent out a brand new photo to me and the servi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fotógrafo
- Serviço de soluções de tecnologia para eventos
- Impressão de fotografias
- Loja de fotografia
- Serviço de fotografia
Escrito pela empresa
Since 2002, DEphoto has specialised in capturing quality event photography from more than 45,000 events. As a result of our experience, efficiency and dedication to providing the best onsite printing solution for our customers, we are now the largest school, sport, club and event photography company in the UK.
Informações de contacto
Unit E1 Moor Hall, RH19 3NR, Dormansland, Reino Unido
- 0333 600 1020
- orders@dephoto.co.uk
- www.dephoto.biz
4,4
Excelente
534 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good it was a brilliant service
Good it was a brilliant service
25 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Thank you Kayleigh for your kind review.
Resposta da DE Photo
TRhank you Alan for your kind review.
Fantastic service and photos/frame done…
Fantastic service and photos/frame done in a few mins
15 de junho de 2025
Opinião espontânea
Resposta da DE Photo
TRhank you Malcolm for your kind review.
Resposta da DE Photo
Thank you Miruna for your kind review.
Resposta da DE Photo
Thank you Alfie-Lee for your kind review.
Resposta da DE Photo
Thank you George for your kind review.
Resposta da DE Photo
Thank you Verity for your review.
⭐️⭐️⭐️⭐️⭐️ Patient, kind and truly professional – DE Photo made my day
⭐️⭐️⭐️⭐️⭐️
DE Photo – kind, patient and truly professional
DE Photo were the official photographers at my daughter’s school Sports Day. I was the last parent left by their van, trying to place my order for four framed prints (for grandparents, home and my office). I had forgotten my reading glasses, so while spotting my daughter in the shots was easy, reading the tiny reference numbers… wasn’t. 😅
It took me nearly 20 minutes to figure it all out. They were already packing up, end of a long day, and I honestly expected some impatience. But no — they waited for me. Calm, friendly, professional. Not a single sign of rushing, not a word of frustration. Just helpfulness and respect for the moment.
This kind of attitude really matters. I left not just with the photos I wanted, but with genuine appreciation for how they made me feel. Thank you, Simon and team — it meant a lot. 👏📸
20 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Hi Toni - Thank you so much for your kind review; the team will be very proud and grateful for your comments.
Great photos on a great day
14 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Thank you Jonathon for your kind review.
It was good that it was relay and sprint
It was good that it was relay
10 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Thank you Julie for your kind review.
Rude staff
I have just attended my daughter’s gymnastics competition in horsham and collected her photos. The photos of my daughter are nice however the staff member that ‘helped’ me was beyond rude! I have never been spoken to and treated like that by anyone who wanted my custom! The other staff seemed happy and friendly but this guy who clearly was not happy decided to take his mood out on your paying customers! Rude from start to finish and not helpful at all. He really needs to learn some manners and customer service!
8 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Hi Emma
Thank you for your feedback, and I'm truly sorry to hear about your recent experience with our team. While we're glad you were pleased with the photos of your daughter, it's extremely disappointing to hear that the interaction with one of our staff members left you feeling disrespected. That is not the standard of service we aim to provide, and your experience does not reflect our values.
Please be assured we are addressing this internally and will be taking steps to ensure this doesn’t happen again. We appreciate you bringing this to our attention.
Great experience
8 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Thank you Natalie for your kind review.
Resposta da DE Photo
Thank you Charmaine for your kind review.
Easy to do and the pictures came out…
Easy to do and the pictures came out very well
7 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Thank you for your kind review.
Resposta da DE Photo
Thank you Oligert for your kind review.
Resposta da DE Photo
Thank you for your kind review
Great service!
They printed a tournament photo that unfortunately had the incorrect details by mistake, but were so quick to get back to me to get it sorted!
They have sent out a brand new photo to me and the service has been great- Thanks so much!!
31 de maio de 2025
Opinião espontânea
Resposta da DE Photo
Thank you Emma for your understanding and kind review.
good work for you
4 de junho de 2025
Opinião espontânea
Resposta da DE Photo
Hi Kealan, thank you for your kind review.
Resposta da DE Photo
Thank you Claire for your kind review.
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