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DE Photo Opiniões 

533
•
TrustScore: 4.5 em 5

4,4

Fotógrafo
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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Really great photos but super poor communication. My family live the pictures I bought froma gym comp and want to order some. I have emailed, instagrammed and facebook messaged over the past couple of... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My daughter won a photo in the raffle after her gymnastics show and the service was brilliant! We were given two photos instead of just the one, it was printed quickly and given to us to take home wit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ DE Photo – kind, patient and truly professional DE Photo were the official photographers at my daughter’s school Sports Day. I was the last parent left by their van, trying to plac... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fotógrafo
  2. Serviço de soluções de tecnologia para eventos
  3. Impressão de fotografias
  4. Loja de fotografia
  5. Serviço de fotografia

Escrito pela empresa

Since 2002, DEphoto has specialised in capturing quality event photography from more than 45,000 events. As a result of our experience, efficiency and dedication to providing the best onsite printing solution for our customers, we are now the largest school, sport, club and event photography company in the UK.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

533 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(533)

150 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 4 em 5 estrelas

Title

It got right to the point

3 de julho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Thank you for taking the time to leave us a review. We're really pleased to hear we got straight to the point and provided the information you needed. We appreciate your feedback and hope to be able to help you again in the future.

Classificada 4 em 5 estrelas

good

it was fast and easy

29 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Thank you Keisha for your kind review.

Classificada 1 em 5 estrelas

Have to pay for it when i already paid…

Have to pay for it when i already paid for the event

28 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Hi Tolga,

Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations.

From your review, we're not entirely sure what has happened, and unfortunately there isn't enough information for us to identify your experience or investigate the matter properly.

DE Photo provides an optional photography service at sporting events. While admission to an event may be included within an entry fee, photographs are a separate optional purchase (like many other services such as food, drink etc.) and are never included as part of the event entry.

We would genuinely like to understand your experience and investigate your concerns. Could you please contact me (mike@dephoto.biz) with the name and date of the event you attended, together with any order details, so that we can look into this fully?

At present, we have been unable to identify you as a customer from the information provided, but we would welcome the opportunity to investigate and resolve any genuine issue.

Classificada 2 em 5 estrelas

What is the point

What is the point

14 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Hi Liz,

Thank you for taking the time to leave a review.

We're sorry to see that your experience has led to a 2-star rating. Unfortunately, your review doesn't provide enough information for us to understand what happened or to investigate your concerns.

We would genuinely like the opportunity to look into this for you. Please contact me (mike@dephoto.biz) with the name and date of the event you attended, together with any order details if applicable, so that we can identify your experience and investigate it fully.

At present, we have been unable to identify your experience from the information provided, but we would very much like the opportunity to understand what happened and, where appropriate, put things right.

Classificada 5 em 5 estrelas

Good

. Nice photo

20 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Thank you for your kind review.

Classificada 4 em 5 estrelas

Accomplishment

Was a positive and exciting environment fir children ti be involved in. Encouraged achievements and praise.

13 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Thank you Emma for your kind review.

Classificada 1 em 5 estrelas

Awful experience - not worth the money or hassle

Awful experience

I paid £40 for a photo with a frame that was broken. When I reached out about the broken frame that I had paid the extra £10 for, I was told I would be refunded for this.
I emailed several times with my details and questioned the whereabouts of the refund as it seemed after agreeing, I was being ignored.
Almost a month later, following several emails that weren't responded to, when I threatened further action if I did not receive the refund, I finally received a response and a refund.
I should not have had to chase excessively for this refund.
I was also told that the refund was a gesture of good will, it's hardly good will to refund for a broken item!

15 de maio de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Hi IJ,

Thank you for your feedback. I am very sorry that you had to chase repeatedly for a refund relating to a damaged frame. That should not have happened, and the communication you describe falls below the standard we expect.

As DE Photo operates through a branch network, I would like to identify exactly where the issue occurred and review the handling of your refund. Please contact me at mike@dephoto.biz with the event details and the email address used, so I can investigate and ensure any necessary action is taken.

Please accept my sincere apologies for the frustration caused.

Classificada 5 em 5 estrelas

Atmosphere was amazing

Atmosphere was amazing. Loevely coaches and supporters and medals were fantastic Thankyou.

13 de junho de 2026
Opinião espontânea
logótipo da DE Photo

Resposta da DE Photo

Thank you Will for your kind review.

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