Dex Property Management Opiniões 

DEX is a excellent property management Company based in London. My name is Hugo and I am a guardian for a couple of years now. They are expertise in their field and well organised.

I am a guardian with Dex for almost a year now, and recently had a maintenance issue which I find great support from Robert, property manager with Dex following up with me and liaising support to fix the issue in the property even during weekend. I am so grateful and thankful to all of the support i received and how he was making sure of all details to live in great conditions. 🙏

Dex was the answer to my endless search for a new place to move to. Their offer ticked all the boxes, and the staff were prompt and generous in answering all my questions. The company has sent all the information I need to know for my first attempt at being a guardian. I highly recommend them.

Renee was a pleasure to engage with. She was very clear and communicative but also expressed understanding in dealing with issues. Her strength is in her warmth with people.

DEX and Renee my property manager was super helpful in showing me all the available properties in the area that matched my criteria. She showed me all the rooms and gave me great insight into the local areas and answered all questions I had. She was super helpful,
It was a great experience finding my new room and I’m so happy with where I’ve ended up.
I would definitely recommend joining DEX! And special shout out to Renee!

Anna Eriksson was great. Give her raise!!! haha

Reece is absolutely a star and helpful. He is professional, knowledgeable, thoughtful, enthusiastic and always ready to assist the guardians. I am privileged and grateful for his support and kindness. Thank you, Reece once again .

After u pay money, they don't do anything to u. There's a club music noise coming from the downstairs unit, also a DEX guardian, he also repeatedly come to my flat trying to befriend me. I report to police, this man still captured my front door. DEX has done nothing

I became a property guardian in February 2026, but from the very next day, another male guardian began harassing me. He repeatedly visited my flat and pressured me to be friends, which was so persistent that I had to report him to the police. Additionally, I suffered for a month due to his loud club music. Although I contact a complaint with DEX Property, the tenant lowered the volume whenever DEX or Peabody staff were present for inspections, leading me to believe the noise was a deliberate form of harassment against me. Even though I still live here, the real estate company has done absolutely nothing.

A few weeks ago I rented a flat from them. The process was smooth and even though at the beginning I was skeptical because they requested a lot of documents, the process went well and quick, which was important because I need to move in within a week or so. They do all the necessary checks compliantly and the communication is good.

A rating low enough does not exist for this obviously scam company. If you are interested in a property after being given a guarantee that you are qualified to rent it, you will be asked to give them an extortionate security deposit. Good luck trying to pass their obtuse and invasive referencing process, which involves handing over unbridled access to your bank details and financial situation. You will quite literally be asked to grant permission to a third party company to access and view any part of your bank account and transaction history.

When you fail this referencing process, you will try to organise some phone calls with Dex. They will tell you that they will call you back at specific times and then just never call you, which forces you to call them. They will give you extremely vague and unhelpful reasons why you failed the referencing process even though you can afford the property and then say something like “we’ll check the situation and call you back today/tomorrow/this week. Assume you will never get a call back. This is a company that collects security deposits from people desperate to find somewhere to live and then does everything in their power to leave you high and dry.

The admin team at Dex Property Management have been brilliant throughout. Queries were answered the same day, communication was clear and professional, and the whole process was handled smoothly with no fuss. Every interaction felt efficient and well-organised. I'd recommend them without hesitation.

I’ve had a great experience working with Dex Property Management. Their team is professional, responsive, and genuinely cares about both the guardians and the tenants. Communication is always clear and timely, and any maintenance issues are handled quickly and efficiently.

What really stands out is their attention to detail and transparency throughout the entire process. They make property management feel smooth and stress-free, which is exactly what you want.

I would highly recommend Dex Property Management to anyone looking for reliable and trustworthy property management services.

As a former employee of Dex Property Management, I feel a responsibility to share my experience honestly and openly. In my opinion, this is one of the most disorganised, poorly managed, and stressful companies I have ever worked for. I would not recommend them to guardians, clients, contractors, or potential employees. Based on what I witnessed firsthand, I strongly advise people to stay well away.

From the inside, the company is chaotic. Systems are weak, processes are unclear, and mistakes happen constantly. Communication is extremely poor. Important information is often not passed on, misunderstood, ignored, or delivered far too late. This results in confusion, frustration, and completely avoidable stress for guardians — and frontline staff are left to absorb the anger while management distances themselves from the consequences.

The move-in and application process is particularly messy. Guardians are regularly left without clear guidance, proper instructions, or accurate timelines. People turn up not knowing exactly what’s happening, what condition the property will be in, or what documents are still needed. Everything feels rushed, reactive, and poorly coordinated. The level of disorganisation is genuinely shocking for a property management company.

Key management is another serious problem. There is no reliable system. Keys are stored in a single cupboard in complete disorder, which frequently leads to guardians being given incorrect keys, faulty keys, or badly cut copies. This causes delays, lockouts, stress, and unnecessary disruption — all because of extremely poor internal organisation.

Favouritism is very noticeable. Certain staff members and selected guardians are clearly treated differently, receiving better treatment, more flexibility, and informal incentives. This is quietly disguised through “head guardian” arrangements, but internally it is obvious. It creates resentment, unfair treatment, and an unhealthy working and living environment.

When it comes to HomePPL-related issues, Dex generally distances themselves and pushes responsibility elsewhere. Instead of offering support or guidance, staff and guardians are often left to resolve complicated situations alone. This lack of ownership and accountability is deeply frustrating and adds to the already high stress levels.

Complaints are rarely handled efficiently. Unless guardians repeatedly chase, escalate, and push hard, issues tend to drag on unresolved. There is no smooth, transparent, or proactive complaints process. Everything feels slow, defensive, and reactive.

The office environment itself reflects the wider culture. The workspace is bleak, lifeless, and demoralising. Morale is extremely low, burnout is common, and staff feel undervalued. The atmosphere is draining, and it quickly becomes clear that wellbeing and job satisfaction are not priorities.

Overall, the internal culture is one of stress, poor leadership, weak accountability, and constant firefighting. Problems are patched rather than fixed, mistakes are repeated, and genuine improvements rarely happen. Staff are expected to deal with frustrated guardians while having little real support from management.

Based on my experience, Dex Property Management is a company that prioritises appearance and damage control over genuine service, care, and professionalism. I would strongly urge anyone considering using them — whether as a guardian or an employee — to carefully reconsider.

There are far better-run, more ethical, and more professional companies available. In my honest opinion, Dex Property Management falls very far below acceptable standards.

Well customer service, specially Renee

Efficient and friendly service. Great concept for affordable accommodation around London. Organised and trustworthy.

I know several real estate agencies in London, including three Guardian agencies, but this one felt the least professional. I was quite disappointed.

Quite fantastic place to live in. The rooms are spacious and communal area to bask in refreshing sunlight.

I had a very good experience with Dex,
especially with Resh, she’s always been reliable and ready to answer my questions. Very polite and respectful during her inspections.

Many thanks 🙏
Yuki

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