DFS Furniture - Eastbourne Opiniões 4518

TrustScore: 5 em 5

4,9

Broadwater Way, BN22 9PW Eastbourne, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were welcomed as soon as we entered the store, then left to meander on our own without being shadowed or persistently offering help. When we were ready we approached a sales assistant ourselves.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jason was our salesperson earlier today He was very helpful without being pushy. He gave us plenty of time to consider our purchase but was there immediately we wanted his attention.

A empresa respondeu

Classificada 5 em 5 estrelas

The staff member was very knowledgable of all the products that we were interested in. He explained the Finance arrangements clearly and made us fully aware of the procedure from order to delivery.

A empresa respondeu

Classificada 5 em 5 estrelas

We had Matt who was a member of the sales team, who was absolutely fantastic. This was my partner's and my first time buying furniture for our first-ever house. My partner can be quite anxious, but he... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. Acessórios para móveis
  3. Loja de artigos domésticos
  4. Loja de mobília para sala de estar
  5. Loja de sofás
  6. Loja de estofos

Escrito pela empresa

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Escrito pela empresa


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really helpful

Really helpful, very polite, couldn't have asked for anything else.

30 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Classificada 5 em 5 estrelas

Brilliant staff help

The member of staff who guided us through the chairs, their functions and sizes. He was relaxed, friendly, totally at ease: more like a friend than a salesman. He knew his products very well. I commend his social skills and sense of humour.

29 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Classificada 5 em 5 estrelas

Great member of staff

Great member of staff, very helpful.
Gary advised and made the purchasing of our new sofa very easy.

29 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Gary.

Kind Regards,

Jordan
DFS Customer Support

Classificada 5 em 5 estrelas

Very good customer service

Very good not too pushy but extra things were offered but didn’t feel pressured

29 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Classificada 5 em 5 estrelas

The staff member was very knowledgable…

The staff member was very knowledgable of all the products that we were interested in. He explained the Finance arrangements clearly and made us fully aware of the procedure from order to delivery.

29 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Classificada 5 em 5 estrelas

Lovely start!…

I wasn’t hounded when I walked i was asked if I needed anything then left to look around. They have a good range of prices for the sofas which were affordable. Staff were lovely and very helpful. I dealt with Gary who was very patient and also even helped me with ideas. Would definitely recommend!

28 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

....

Good service. Got what we asked for.

28 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Very helpful lady who took us through…

Very helpful lady who took us through all of our options . Nice to see someone who enjoys taking the time to tell you all the things you want to know

27 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Michael,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Great store for choice and value

Visited your Eastbourne store today to have a look at sofas. Very impressed with the selection on offer.
Ended up buying a three seater sofa plus a cuddle chair. The staff were very helpful and not at all pushy.
We were very well looked after by Emma.

26 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Peter,

Thanks for your lovely feedback, we’re glad to hear Emma met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Pleasant experience…

Jason was our salesperson earlier today He was very helpful without being pushy. He gave us plenty of time to consider our purchase but was there immediately we wanted his attention.

26 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Cheryll,

It is really appreciated that you took the time out to share your kind words. We are glad to hear Jason helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Thank you Tracy for making the proof a…

Thank you Tracy for making the proof a new chair so easy and uncomplicated. She explained everything to me in plain language and made sure I understood. A really good experience.

26 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Alison,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Absolutely fantastic service catered…

Absolutely fantastic service catered for our needs as I had my son who is disabled with me.
Very thorough with information. Quick and easy purchase made to feel comfortable and heard by staff team.

26 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Sasha,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Thank you.

Matt the salesman was really helpful. Answered all our questions and looked after us well.

25 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thank you for sharing your positive review with us.

Kind Regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

Excellent service in Eastbourne

Excellent service in Eastbourne , very friendly professional staff, not pushy , easy to talk too , very knowledgable on products and services .

Coffee was nice !

25 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

We visited the store on Sunday 24th and…

We visited the store on Sunday 24th and my husband and I were sitting on a sofa we liked.
A colleague approached us and started asking us question about what we want / need etc in a sofa . We then asked about a bundle they were offering in the sofa and Emma went through it with us.
We liked what she did as previous when we’ve looked we have only ever been asked if ok and need help. So we fill that the service we got fr Emma was good .
We went home and talked about it and looked on the website. We valued the store again on Monday 25th and Emma recognised us which was nice and we told her we’d like to talk about the bundle.
Emma gave us time, answered all the questions and while waiting for info to come through Emma asked about our day which made it nice and personal

25 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello Karleen,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Classificada 5 em 5 estrelas

Amazing service from Matt

We had Matt who was a member of the sales team, who was absolutely fantastic. This was my partner's and my first time buying furniture for our first-ever house. My partner can be quite anxious, but he was so welcoming and made us feel at home. He kindly listened to our situation and advised us on the best for our home. If it were a rating out of 10, we'd give him 20, and we will definitely go back there again!

24 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Classificada 5 em 5 estrelas

Emma Crawford was very helpful

Emma Crawford was very helpful. We was not rushed and we was given plenty of information.

24 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Classificada 5 em 5 estrelas

I was at the Eastbourne Showroom

I was at the Eastbourne Showroom. And was greeted upon arrival by Matt. He explained the layout and I was free to wander about without being hassled. I chose the sofa I liked and we went through the payment terms and any add ons. Again letting me make my choices and not putting on any extra sale pressures. Overall a good shopping experience headed by a good salesman.

23 de maio de 2026
logótipo da DFS Furniture - Eastbourne

Resposta da DFS Furniture - Eastbourne

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

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