What we loved most about our shopping experience here was that we were actually able to look around all the different suites without being harassed by a sales person. Bally Singh came over introduced... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
We were pleasantly greeted by a lovely member of staff called Gav as we entered the Edinburgh DFS branch. We were able to happily wander around without the pressure sales pitch or feel as though we w... Ver mais
A empresa respondeu
I went to DFS looking for the couch id fallen in love with since i saw it in ads last october till now. Karina helped me find what i needed and was fantastic when i realized forgot one of my measure... Ver mais
A empresa respondeu
George has the perfect balance of greeting the customer but not being pushy. My Husband n I have worked with the public all our working lifes. I trained managers in customer service for 25years then t... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
A1, Milton Link, EH15 3QH, Edinburgh, Reino Unido
- 0333 999 9793
4,9
Excelente
10 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy with the service & the…
Very happy with the service & the customer care. Ryan was very helpful with all aspects of the knowledge of the purchase of reclining chair.
30 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ryan.
Kind Regards,
Jordan
DFS Customer Support
Always great to deal with friendly…
Always great to deal with friendly staff.
One problem communication is poor after assessment of my sofa was simple to pay for part if I was given the choice to do so o only when I visited the store all action had stopped till I payed for switch but no one told us only £45 for part so no issues on my side all done and payed now after second when told resulting in a two month wait for switch could have been done if there was more communication other than that staff are great as always we are repeat customer 3 or 4 sofas and a bed over the years and wouldn't go anywhere else.
22 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry if the process of ordering the switch was difficult. Please be assured we will take your feedback on board as we do want the customer journey to be as smooth as possible.
Kind Regards,
Jordan
DFS Central Customer Support
Great customer service
Great customer service. Zara was so lovely and patient with me whilst I took a long time to decide what I wanted.
20 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Good Morning,
We are really happy that Zara met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Helpful and lots of options on display
Helpful, relaxed rather than being too salesy, lots of choice in the showroom too.
28 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
George has the perfect balance of…
George has the perfect balance of greeting the customer but not being pushy. My Husband n I have worked with the public all our working lifes. I trained managers in customer service for 25years then they trained there staff. George has it perfect
28 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello Violet,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with George.
Kind regards,
Lia
DFS Customer Support
Excellent staff
All the staff we dealt with were excellent; really friendly, patient and helpful without being pushy. I feel confident our new sofa will be great when we get it.
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello Catherine,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We initially went in with a sofa in…
We initially went in with a sofa in mind and George showed us what it would look like how it would feel and we felt incredibly welcome in the branch. George made it a smooth process from start to finish
23 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello Natalie,
Thanks for your lovely feedback, we’re glad to hear George met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Fantastic customer service to find my dream couch
I went to DFS looking for the couch id fallen in love with since i saw it in ads last october till now. Karina helped me find what i needed and was fantastic when i realized forgot one of my measurements which meant i had to change my whole order to a different combination.. she sorted it out and everything went as planned. I cant wait for my new suite to arrive. Thank you Karina
25 de abril de 2026
Resposta da DFS Furniture - Edinburgh
Hello Claire,
We're really grateful you shared this amazing 5* review. We are glad to hear that Karina helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great experience
Neil was a great guy. He was very easy to talk to
Ty he cup of tea was great too
28 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Helpful staff explained everything very…
Helpful staff explained everything very well and answered all questions
28 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience
Great experience, Neil was super patient as we chopped and changed our minds.
27 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Experience was great staff (Ryan) was…
Experience was great staff (Ryan) was very helpful and friendly and provided good information for what I was looking for. Would recommend!
27 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Ryan
Ryan, who attended to us was highly professional, very helpful with our choices. He is truly a gift to your esteemed company. The ambience is so good and relaxing as well.
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The sales lady Zoe
The sales lady Zoe, was excellent. Friendly, knowledge able and professional.
18 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
The staff was friendly and prompt in…
The staff was friendly and prompt in explaining the product and arranging the sale.
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Member of staff was very helpful and…
Member of staff was very helpful and knowledgeable about the product we bought and the transaction was processed very quickly and efficiently
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice people to deal with but computer…
Nice people to deal with but computer system caused headaches and delays.
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello Bayard,
Thanks for this fabulous review, we appreciate you sharing it with others! Apologies for any IT issues, we wil review this internally.
Kind Regards
Lia
DFS Customer Support
They all were really good customer…
They all were really good customer service and was full of knowledge I cannot thank them enough for also finding my mums purse great customer service
25 de maio de 2026
Resposta da DFS Furniture - Edinburgh
Hello Karen,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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