DFS Furniture - Southampton Opiniões 7862

The experience was great.

Staff were accommodating and clear with their information.

Service was top notch, helpful and felt looked after, not too pushy as other stores tend to be.

Great no pressured sales man and very helping with picking configuration and colour

I was made welcome and I asked for advice on size and price.I was given and shown what I was looking for.
The staff were proficient.
Customer service was 💯 %

Ordered a sofa back in February. Paid a delivery charge on top of sofa. Were given an original date for delivery. This has now changed three times and this morning I have been told it will be even longer. Originally I was told there is a two day turn away once it arrives in the local warehouse however I have now been told it will be 10 days for it to be delivered from the delivery centre. We have changed arrangements multiple times and now further delays are looking extremely likely. Just disappointed how a huge company can have these kind of massive delays. From speaking to family and friends that have used you previously. This seems to be a regular occurrence. Maybe you need to look into your production lines or give customers a more accurate prediction of delivery upon purchase.

Never had so many interactions with so many people from one company who seem absolutely clueless. My elderly parents purchased 2 sit to stand chairs and were misinformed by the sales assistant at Hedge end Southampton they were not entitled to vat relief. First error. I hand delivered signed forms to the store a few days later and the phone calls and complaints over the following month have been ridiculous. None of the staff have any idea of what they are doing. The store never returned any of my calls, the online complaints were responded to with a copy of the invoice ! 2 recorded phone calls saying head office are sending paperwork for my Father to claim vat back when DFS are responsible for supplying the refund. I even emailed the CEO, but if his employees reflect his work ethic, my expectations are low for a response . Never have I ever dealt with such an inept company in my life. I wonder how many other vat relief chairs they have sold to customers who have lost money because they’ve been told they aren’t entitled to vat relief (these are sit to stand recliners only). My parents are 87 and 91 and they wouldn’t have the knowledge to pursue this. Quick enough to make a sale though

Great service from staff
Show room well decorated and did not feel like i was stuck in the 90’s like ScS

Great help, thank you!

Really helpful service

Villina was really helpful.
She asked what my reasons for getting a new sofa and what it needed to have. And she walked me around the various sofas that could suit me.
We settled on Dylan 3 seater and footstool. Really looking forward to it arriving and my son has seen a chair he hopes to come back for.

The saff was very helpful and not in your face

Darren was super helpful with me today, he took the time to go through everything with me in lots of details, explained everything perfectly and was a pleasure to work with, would 100% recommend his service to anyone purchasing from the Hedge End Store!

My advisor was polite and kind. He talked me through everything and I felt very satisfied with his service

Bought a settee from Hedge End today, all staff were super helpful and friendly! Big shout out Josh who although is new to DFS was super helpful and great customer care 🙌

A great experience the staff were extremely helpful.

A big thank you to Adam for helping us find our perfect sofa and for the lovely coffee highly recommended

Fab experience this afternoon at DFS Hedge End. We were looking for a leather sofa and your colleague Adam helped us to find the one. He was friendly, answered all of our questions and gave us some helpful info & tips regarding the leather sofas.

Excellent customer service from Robert in store

We went to DFS hedge end and had a lovely man called Darrren . He as very helpful and was able to answer any questions we asked.

Adam helped us in store and was very polite, informative and easy to talk to.
The process and choice was great.
Service and professionalisum spot on.
Really appreciate all the advice as well.

You're colleague was very helpful and explained everything to me nonething was to much trouble i enjoyed my experience many thanks Karen and Ron