Fantastic customer service from the staff members of the sunderland store, friendly, welcoming and went above and beyond to help choose what we wanted. It isn't the first time purchasing here and comp... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Clearly explained sale Air conditioned store with help from sales colleague Sam at Sunderland. With tea while we discussed and fully tried out lazy boy chair and options. Thank you.
A empresa respondeu
A lady called Lindsay attended to my Husband and I today she was very helpful and knowledgeable. I also work in a showroom environment and I know how important it is to connect with the consumer a... Ver mais
A empresa respondeu
The staff were very helpful, patient and friendly, particularly Lauren who answered all the 10,000 questions from my 4 year old. Lauren is an amazing superstar!
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
3 Hylton Grange, SR5 3HR, Sunderland, Reino Unido
- 0333 999 9762
4,9
Excelente
8 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A lady called Lindsay attended to my
A lady called Lindsay attended to my
Husband and I today she was very helpful and knowledgeable.
I also work in a showroom environment and I know how important it is to connect with the consumer and she nailed it.
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful
The staff were very helpful, patient and friendly, particularly Lauren who answered all the 10,000 questions from my 4 year old.
Lauren is an amazing superstar!
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very professional and friendly…
Very professional and friendly throughout. Explained all about the product and process so we knew what to expect.
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great friendly staff
As usual, the DFS staff were great! Neil couldn't have done more us when purchasing our new sofa from the Sunderland branch.
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Clearly explained sale
Clearly explained sale
Air conditioned store with help from sales colleague Sam at Sunderland. With tea while we discussed and fully tried out lazy boy chair and options. Thank you.
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Sam and Emma were both so helpful kind…
Sam and Emma were both so helpful kind and knowledgeable
Excellent Service
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
1st class staff
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Purchase complete
Fantastic service from Lynsey.not pushy,allowed us to take our time.very friendly,and put us at ease.helped to buy 2 sofas and footstool.went through all the details of what to do when we received emails.very helpful.
12 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Neil was extremely helpful and…
Neil was extremely helpful and knowledgable. I was impressed that he was able to get our previous purchase from a few years back to help give confidence on size.
11 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, lovely lady Emma looked after us. Will be back soon for our next sofa
11 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Salesperson made mistake on final price…
Salesperson made mistake on final price and try to increase by £200 when we had already agreed final price, had to push for original price to be given or we would leave, sad really
10 de julho de 2026
Resposta da DFS Furniture - Sunderland
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear of the miscommunication in store and can confirm the price is now correct on your order.
Kind regards,
Holly M
DFS Customer Support
Lee was absolutely amazing went through…
Lee was absolutely amazing went through everything thoroughly was lovely and polite and very helpful
10 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello Grant,
Thanks for your lovely feedback, we’re glad to hear Lee met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Extremely friendly and helpful staff.
10 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Firstly Jackie 69 I would like to say Lauren thee…
Firstly I would like to say Lauren thee assistant was such a help explaining everything about my purchase which I am thrilled with wasn’t pushy and my order was double checked with another assistant which is great can’t fault them also I have purchased a three piece previous no problem big yes I would recommend
3 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The girl was very helpful with my…
The girl was very helpful with my purchase of recliner chair and 2 seater sofa both me and my sister in law were given a coffee which was very nice I would give the young lady 10 gold stars
9 de julho de 2026
Resposta da DFS Furniture - Sunderland
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Lee was extremely helpful
Lee was extremely helpful , knowledgeable and a refreshing change from such bad service in most places, many thanks Lee for a memorable experience .
7 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello Brian,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Sunderland
Hello Mr Embleton,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We have used the Sunderland Store…
We have used the Sunderland Store before, the staff know their business, they take their time show you many choices and combinations. Neil was great
7 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello James,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
great servce
customer service was excellent it was all explained to me very well thanks to emma she was first class thankyou very much 👍👍😊😊😊
6 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello Brenda,
We are really grateful for your kind words and for sharing your experience in our store with Emma. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Good display of stock and staff were…
Good display of stock and staff were very helpful without being pushy
Good experience
7 de julho de 2026
Resposta da DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.