We went in asking about the Mia sofa, when they didnt have it in, they showed a sofa of similar firmness, which we didnt like. We then looked at the Euphoria for the colour we wanted, and thisnis the... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The place was quiet, well-lit and nicely laid out. All the staff were really friendly, approachable and, most importantly, not pushy at all. Dan was the staff member who helped me, and he w... Ver mais
A empresa respondeu
Amazing service, felt so comfortable when ordering our sofa. Didn’t feel pressured into buying it at all. And the sales lady was so lovely and helped us out with what we needed and how we wanted ou... Ver mais
A empresa respondeu
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, Reino Unido
- 0333 999 9508
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer care was exceptional
Customer care was exceptional. Teresa was so helpful
30 de julho de 2026
Resposta da DFS Furniture - Truro
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Resposta da DFS Furniture - Truro
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
SOFA SO GOOD!
The staff are friendly but professional gave us space and time to decide on what we wanted to purchase but were there to answer any questions we may have,
we are looking forward to receiving our new sofa and returning to DFS for our next purchase, thank you
31 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sales lady was very informative and…
Sales lady was very informative and helpful, very pleased with her customer service.
1 de agosto de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful staff
Trystan took time to make sure we understood how best to look after the furniture and explained the benefits of added extras without rushing or pressurising us to make a decision.
1 de agosto de 2026
Resposta da DFS Furniture - Truro
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
first class service delightful sales…purchase of sofia sofabed
first class service delightful sales person well done and many thanks alana
31 de julho de 2026
Resposta da DFS Furniture - Truro
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very informative visit to the store…
Very informative visit to the store today,Teresa was very helpful and knowledgeable, looking forward to receiving my new sofa and pouffe
30 de julho de 2026
Resposta da DFS Furniture - Truro
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Trystan was very helpful and answered…
Trystan was very helpful and answered everything we wanted to know
30 de julho de 2026
Resposta da DFS Furniture - Truro
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing service from the lady who…
Amazing service from the lady who helped us purchase a sofa. I’m a support worker and we went there and were made to feel very welcome and the client I support was fully included in all conversations and plenty of time was given
13 de julho de 2026
Resposta da DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
A fantastic experience
The customer service provided by Toby was fantastic. It was so clear that he was very knowledgeable in the field and was able to answer all of our questions as well as provided great advice. Toby was so down to earth and made our sofa-shopping experience a breeze!
28 de julho de 2026
Resposta da DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Good service given by Toby seem to know…
Good service given by Toby seem to know what was talking about
28 de julho de 2026
Resposta da DFS Furniture - Truro
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A pleasant experience
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at ease in his company. We would certainly be happy purchasing from DFS in the future.
28 de julho de 2026
Resposta da DFS Furniture - Truro
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tristan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Super service
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the purchase. Everyone in DFS Truro that we met gave us excellent service and we would go there again to buy furniture.
26 de julho de 2026
Resposta da DFS Furniture - Truro
Hello Olivia,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Teresa helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Really helpful
Really helpful. Not pushy and gave us time and space whilst choosing.
19 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely friendly staff and very…
Lovely friendly staff and very welcoming store. Steve the Salesman was very knowledgeable and gave me all the information in a detailed professional manner.
26 de julho de 2026
Resposta da DFS Furniture - Truro
Good Afternoon,
We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Overall it was a great experience
Overall it was a great experience. However there was one thing that let the experience down. The sales lady got up at one point and started to go over to a couple that walked in the door and left me on the sofa.
As a customer service trainer you should give your sole attention to the person you are dealing with and not leave them .
25 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you for taking the time to share your feedback with others. I am very sorry to hear of your initial experience, please do be assured this feedback will be passed on. We cannot wait to deliver your furniture.
Kind regards,
Jordan
DFS Customer Care
The lady was very helpful
18 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Steve the assistant in Truro was so…
Steve the assistant in Truro was so helpful and knowledgeable.
25 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hard sell - just excellent customer service
No hard sell - just excellent customer service. Steve was very helpful and was able to answer all my queries.
24 de julho de 2026
Resposta da DFS Furniture - Truro
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Steve.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by both Toby…
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to make the order. However, we decided to do this in person. Tristan took us through the purchase process and explain the various options available including the interest free purchase details advising the costs for each period from 6 months to 48 months. Tristan also gave us information on caring for the product.
24 de julho de 2026
Resposta da DFS Furniture - Truro
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Toby and Tristan.
Kind Regards,
Jordan
DFS Customer Support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.