Dick Lovett Group Opiniões 

710
TrustScore: 4 em 5

4,1

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Classificada 5 em 5 estrelas

I recently sent an enquiry regarding spare parts for my wife's Mini Cooper S. I was amazed at the early response I received from Nuala Brimson at your Bristol parts service. Nuala was incredibly hel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve gone from having a broken car not sure what to do, to being looked after by a lovely gentleman called Steve Found. Steve looked after me from start to finish making the whole process very smooth... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Awful dealership bristol aston martin. Service department poor, no one replies or takes responsibility, forget to do things, have to chase for info. Had the car for 6 weeks, 500 miles later same probl... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I visited D*ck Lovett in Hungerford to test drive a used BMW X3. Was warmly received on reception. Unfortunately the car smelt very strongly indeed of dogs so it was a no from me, but I must commend J... Ver mais

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Informações sobre a empresa

  1. Concessionário auto

Informação fornecida por diversas fontes externas

Dick Lovett is the leading prestige dealership Group in the South West. Official dealers for BMW, BMW Motorrad, MINI, Ferrari, Porsche, Jaguar, Land Rover and Aston Martin.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

710 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 92% das suas opiniões negativas

Geralmente responde em 48 horas

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4,1

Todas as opiniões

(710)

127 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Purchased a R1300GS

Purchased a R1300GS from DickLovett. The process was painless from start to finish. The sales person, Mat, was knowledgeable and friendly in guiding me through the many options.
Happily recommend this dealer.

1 de julho de 2025
Opinião espontânea
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Resposta da Dick Lovett Group

We're very grateful for your wonderful feedback, Andy. Congratulations on your new R 1300 GS - a brilliant choice! We hope you have a great day.

Classificada 5 em 5 estrelas

I've bought many cars and bikes over…

I've bought many cars and bikes over the years and buying a new vehicle, particularly a new motorbike isn't always the easy process that you think it will be. The team at D*ck lovett BMW dealership (Trust pilot won't let me use their actual name as they consider the diminutive of Richard to be inappropriate language) were helpful, friendly and personable and I've ended up with the most brilliant new machine.

Sometimes you need there to be a problem to see how good the team are and whether or not they will look after you. In this case a key had to be re-ordered and there was a slight delay in my taking delivery. The team were suitably apologetic, and provided me with a free hire bike, but better than that, they then went out of their way to keep me informed in what was happening and to try to make up for the disappointment I initially felt.

Most importantly of all - the new bike has lived up to expectations.

4 de julho de 2025
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Resposta da Dick Lovett Group

Congratulations on your new bike, and thank you for your amazing feedback! We hope you have a fantastic day.

Classificada 5 em 5 estrelas

I find Mike and Tash so helpful and…

I find Mike and Tash so helpful and they really do try to do their best to make the buying experience great which I feel they have succeeded every time.

28 de junho de 2025
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Resposta da Dick Lovett Group

We’re so pleased to hear about your positive experience and look forward to welcoming you again in the future! Take care.

Classificada 5 em 5 estrelas

It's not what goes wrong.......

It's not what goes wrong........but what happens after! Took my bike in for running-in service. The service team was short staffed due to illness, but they made sure to inform of this and thus managed expectations. The top box that I had ordered as part of the bike service still had not arrived, however, knowing we were going on a touring holiday the following day, a 'loan' top box was provided, which was even key coded to my bike! What could have turned into disappointment was magnificently avoided, the service was fabulous, the welcome warm and the new bike is fabulous.

11 de julho de 2025
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Resposta da Dick Lovett Group

We really appreciate your positive feedback Mark, and hope you have a brilliant day! Should you require any further assistance, please don't hesitate to contact us. Best wishes.

Classificada 5 em 5 estrelas

Love my bike

Easy and pleasant experience from start to finish cant thank Natasha enough helped me through the whole experience

25 de junho de 2025
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Resposta da Dick Lovett Group

Thank you for your wonderful feedback, Daniel. We hope you have a brilliant day! Best wishes.

Classificada 5 em 5 estrelas

First service

The service team managed to get my bike through its first service super quick as I had to get home for another appointment. Many thanks for the conscientious and professional service

11 de julho de 2025
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Resposta da Dick Lovett Group

We really appreciate your positive feedback Adrian, and hope you have a brilliant day! Best wishes.

Classificada 5 em 5 estrelas

Satisfactory Purcahse

I’m pleased to share that I’ve made a satisfactory purchase of my BMW X3. The car meets my expectations in terms of performance, comfort, and style. Overall, a smooth and fulfilling buying experience.

14 de julho de 2025
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Resposta da Dick Lovett Group

This is fantastic to hear, Lawrence! Should you require any further assistance, please don’t hesitate to contact us. Enjoy your new car and have a wonderful day!

Classificada 5 em 5 estrelas

Thank you JLR Melksham

We would just like to express our thanks to D Lovett, Landrover Melksham franchise.

We spoke with 4 members of the team, Nick, Max, Niall & Nick and all were courteous, knowledgeable and could have been more helpful. Everything we asked they 'bent over backwards' to help achieve.

Will defiantly return there when we need to replace it.

Thank you JLR Melksham

12 de julho de 2025
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Resposta da Dick Lovett Group

Congratulations on your new Land Rover! We’re very grateful for your wonderful feedback and look forward to welcoming you again in the future. Best wishes.

Classificada 5 em 5 estrelas

First Class Sales team

From my initial contact with the team at D.Lovett group through to the collection the vehicle from them, I received a first class service from everyone I spoke with, they we're incredible helpful.

7 de julho de 2025
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Resposta da Dick Lovett Group

We’re so pleased to hear about your positive experience Giles, and look forward to welcoming you again in the future! Take care.

Classificada 5 em 5 estrelas

Positive Experiences. Nice People.

I'd like to contribute a very positive review directed at Lovett Motored in Bristol based on my recent experiences buying a Used Approved BMW there and other encounters in the past.

Without wanting to hammer nails into the competition, the contrast between Lovetts and other places I could have gone for a used BM around pretty marked. Lovetts have the franchise but that's not the end of it. It's the professionalism and the overall feeling of security in dealing with them that counts. It's easy to lavish all the praise on a particular person of course, they are nice people, but some at least of the stars above belong to the whole dealership. It's a credit to the people running it and BMW's brand could not be in better hands.

I am very happy to recommend this dealer.

9 de junho de 2025
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Resposta da Dick Lovett Group

Thank you very much for your fantastic feedback, Mark! We're delighted to hear about your positive experience. We hope you have a wonderful day and look forward to welcoming you again in the future. Best wishes.

Classificada 5 em 5 estrelas

D!ck Lovett Bristol BMW - Excellent Service

I bought my car from D!ck Bristol last September and have been more than satisfied with the service, both sales, after care and service. Any issue faced has been dealt with promptly and professionally.

4 de julho de 2025
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Resposta da Dick Lovett Group

This is fantastic to hear! Thank you for sharing your positive feedback with us, Ian. Should you require any further assistance, please don’t hesitate to contact us. Take care.

Classificada 5 em 5 estrelas

Had a fantastic 5*service with Hallam…

Had a fantastic 5*service with Hallam at DickLovett Bristol. Customer service and continuous updates were received. Would highly recommend.

30 de junho de 2025
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Resposta da Dick Lovett Group

Thank you for sharing your positive feedback with us! We're delighted to hear about your wonderful experience with our team in Bristol. We hope you have a great day.

Classificada 5 em 5 estrelas

Natasha was very helpful especially as…

Natasha was very helpful especially as I turned up unannounced , good price for my part ex Bike delivered home and booked for first service can't fault the service

9 de junho de 2025
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Resposta da Dick Lovett Group

Thank you for your 5-star rating and positive comments, Mark! We look forward to welcoming you again in the future. Take care.

Classificada 1 em 5 estrelas

Picked up car from service and it’s…

Picked up car from service and it’s covered in dirt - not a good experience

25 de junho de 2025
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Resposta da Dick Lovett Group

We're sorry to see your 1-star review. We would love the opportunity to look into your experience, so we have requested further details from you. Could you please include your registration and the dealership you left your car with for servicing. We look forward to hearing from you.

Classificada 3 em 5 estrelas

Oil service at BMW, Melksham

I recently took my BMW 335D Touring to BMW dealer in Melksham for a routine oil and filter change. Overall, my experience was a bit mixed.
A few days after the service, and having driven only about 20 miles, the low oil warning light illuminated on my dashboard. This was certainly concerning, as I expect thoroughness from a main BMW dealer.
On the positive side, I do want to acknowledge that the team at Melksham rectified this promptly once I returned the car, which I appreciated. However, the initial oversight meant an unexpected return visit and some inconvenience.
While the issue was resolved, the fact that it occurred so soon after a standard service did leave me feeling somewhat disappointed. I trust that this feedback will be helpful in maintaining the high standards expected from the main BMW dealership in Melksham.

9 de junho de 2025
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Resposta da Dick Lovett Group

Thank you for taking the time to share your valuable feedback with us. Should you require any further assistance, please don't hesitate to contact us. Best wishes.

Classificada 5 em 5 estrelas

Visit to bmw motorrad

I visited d. Lovett motorrad showroom in Bristol a few weeks ago to browse the bmw s1000xr motorcycle, while browsing i spoke to James Beddington ,whom I found very polite and very helpful, nothing seemed like to much trouble for him, he answered all my questions, made me coffee and made me feel at total ease.
I returned the following week and purchased the s1000xr,.
Pleasure dealing with you James,
Thank you

18 de junho de 2025
Opinião espontânea
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Resposta da Dick Lovett Group

Thank you for your wonderful feedback and congratulations on your new bike! Ride safe and take care.

Classificada 5 em 5 estrelas

Georgia at bmw Bristol cribbs causeway

Georgia at bmw cribbs causeway is absolutely customer focused. She has been on another level with her attention to detail and attitude towards total and complete customer satisfaction! She is an absolute credit to Lovett bmw cribbs causeway and the owners should be very proud to have someone like her working at this company . Bmw is the ultimate driving machine that is advertised as their brand and Georgia makes sure that she upholds this philosophy in every aspect from start to finish . She called me every day to keep me updated and nothing was any trouble for her . I felt completely at rest with everything she told me that was going to be done with my car . I bought a bmw m340i from a different dealership and had an issue with it . This was fixed without hesitation from the bmw used car warranty under the guidance of Georgia that made my experience exceptional. The mechanics that work on my car were called Carl and rob . They are also a massive credit to bmw and are excellent technicians and it’s these 3 people that work together and focus on providing the best service that anyone could ever wish for from a main dealer . I have been a bmw owner for 25 years and why do I come back . The answer to the question is everything above ! Georgia , Carl and rob thankyou so much for everything you did for me , you went above and beyond and you really are lovely people. Thanks a million ! See you when my mot is due in September best wishes Steve 👍

17 de junho de 2025
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Resposta da Dick Lovett Group

This is absolutely fantastic to hear! Thank you very much for sharing your amazing feedback with us, and we look forward to welcoming you again in the future. Best wishes.

Classificada 5 em 5 estrelas

When you buy a car you don't always….....

When you buy a car you don't always think about it's servicing but my experience is that MINI service plans can represent good value for money and provide additional piece of mind. Also it helps if your local dealer has an excellent service department which I do in Mini at Cribbs Causeway Bristol. I must single out Adam Rosser who I have had dealings with over the last four years- he is always patient when I don't understand car jargon, straightforward and customer focused.

11 de junho de 2025
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Resposta da Dick Lovett Group

Thank you for sharing your wonderful feedback with us, Claire! Please don't hesitate to contact us, should you require any further assistance. We hope you have a fantastic day!

Classificada 5 em 5 estrelas

A brilliant dealership.

All the staff are professional, efficient and courteous.

12 de junho de 2025
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Resposta da Dick Lovett Group

We really appreciate your positive feedback and hope you have a brilliant day! Take care.

Classificada 5 em 5 estrelas

Lovely dealer showroom with lovely…

Lovely dealer showroom with lovely people working there who look after you as soon as you walk through the door. Nice coffee too.

12 de junho de 2025
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Resposta da Dick Lovett Group

We’re so pleased to hear about your positive experience and look forward to welcoming you again in the future, Martin! Best wishes.

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