DirectcosmeticsOpiniões 

Website easy to navigate, checkout swift and delivery very prompt. Item came well packaged and properly labelled

Lovely products. Great prices. Fast delivery.

quick delivery

Really pleased with my order and how quickly I received it. Would definitely buy from you again.

Disappointing experience with old skincare stock and unhelpful customer service

I ordered two Elizabeth Arden White Tea Skin Solutions Moisture Infusing Bi-Phase Toning Lotions and was surprised to find that both had a production date of 1 August 2022—almost four years old.

I contacted customer service simply to ask whether the products were still suitable to use and whether it was normal to receive skincare of this age. Instead of answering my question, I received a generic explanation about the Period After Opening (PAO) symbol (12M/24M), which only relates to how long a product can be used after it has been opened. It didn’t address the age of the products before opening or my concern about receiving such old stock.

At that point, I no longer felt confident in the purchase and decided I would rather return the items. The whole experience left me feeling that my genuine concern wasn’t properly acknowledged.

The products may well be within the manufacturer’s recommended shelf life, but when buying premium facial skincare, I think customers reasonably expect fresher stock or, at the very least, a clear and relevant response when they raise a query.

Unfortunately, this experience has put me off ordering skincare from Direct Cosmetics again.

Original products for discounted prices.

Very good brands/products, at very good prices, and very speedy service. What more could you want?!

Excellent products fast delivery
Very satisfied

Fantastic value for money, fast post with good packaging. I will buy from Direct Cosmetics again for sure.

Quick delivery. Packaged perfectly in box. Great prices. Wide variety of items to purchase. Very efficient in notifying about delivery date and time. Emails I always look forward to receiving. Enjoy finding new stock from them to purchase.Can't find fault with anything.

I was deeply disappointed with my overall experience. The customer support was unfriendly and unhelpful — basic courtesy seemed too much to ask. On top of that, the pricing is simply outrageous for what you actually get. I would not recommend this to anyone and will not be returning.

Great value, grreat range of products and as always my go to favourite...... Jovan Musk!

Lovely, genuine products. Fast delivery.

Quick delivery, well packaged and genuinely smells gorgeous like honeysuckle should! Incredibly good value compared to the big name alternatives.

Products were excellent. Well packaged and delivered on time.

I will use this company again and will recommend to friends.

Great service, ordered on line at a good price and delivered within a few days, can’t ask for better

Fab prices and range of goods. Was very impressed.