Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swap... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoForegate Street, Stafford, ST16 2PA Stafford, England, GB
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A great service from Ellie. Two pairs of varifocals with prisms and one pair of reading glasses. Ellie's manual measurements were spot on and I was much happier with the results than my last set tha... Ver mais
A empresa respondeu
Visited the Stafford store on 15th March and was served by Crystal. I was so impressed by how well she understood what I was after - a bold pair of specs in line with the branding of my new business.... Ver mais
The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Informações de contacto
Foregate Street, Stafford, ST16 2PA, Stafford, England, Reino Unido
- 01785 212 001
4,1
Bom
7 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Brilliant after care service
Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.
5 de março de 2024
Opinião espontânea
Resposta da Direct Specs - Stafford
Hi Steve, thanks for your kind review. Your comments have been passed on to Ash who is delighted to receive such positive feedback!
Helpful
The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.
4 de outubro de 2023
Resposta da Direct Specs - Stafford
Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.
Resposta da Direct Specs - Stafford
Hello Karen. Thank you for your kind review, great to hear you've had a positive experience at our branch on Stafford!
Took much longer than anticipated
Took much longer than anticipated, around 2 weeks! Not sure what the delay was. Communication very poor.
6 de fevereiro de 2023
Resposta da Direct Specs - Stafford
Hello, Susan. Sorry to hear you're unhappy with your experience of our online service. Unfortunately we had to replace a frame whilst processing your order which delayed turnaround, however your glasses were still ready for collection at our Stafford branch within the 10 working days we advise. Though your email regarding your order was sent after working hours, we promptly replied to your husband's enquiry the following morning and explained that we had queried the issue with our glazing team and that your order would be available for collection the following day. Again, thank you for your feedback.
Resposta da Direct Specs - Stafford
Thank you for your kind review. Your positive feedback has been passed on to Ash, who does a fantastic job at our Stafford branch!
Would highly recommend!
Visited the Stafford store on 15th March and was served by Crystal. I was so impressed by how well she understood what I was after - a bold pair of specs in line with the branding of my new business. She got the colours, fit and design spot on and made helpful suggestions to suit my needs. Will definitely be visiting again!
16 de março de 2020
Opinião espontânea
A great service from Ellie at Stafford
A great service from Ellie.
Two pairs of varifocals with prisms and one pair of reading glasses.
Ellie's manual measurements were spot on and I was much happier with the results than my last set that I bought from the famous two-for-one high street vendor. The Kodak lenses I opted for are great too.
18 de setembro de 2019
Opinião espontânea
Resposta da Direct Specs - Stafford
Hi Patrick,
Thanks for taking the time to leave a review - We're delighted that you had a good experience with us and we have passed your comments onto Ellie.
- Customer Care Team
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