Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our ki... Ver mais
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Leia as opiniões dos outros
I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Ver mais
A empresa respondeu
Brilliant from start to finish; when a significant availability delay to my initial choice of Rangemaster cooker became apparent, Hannah (despite being on holiday at the time) guided me to what turned... Ver mais
So happy with my door handles. Ordered another for our front door, Quality is so good, look fantastic too! Highly recommended.
Informações sobre a empresa
- Loja de eletrodomésticos
- também em
- Decoração e Design de Interiores
- Loja de artigos domésticos
- Loja de bancadas
- Loja de lareiras
- Loja de mobília ao ar livre
Sobre Diss Ironworks
Escrito pela empresa
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Escrito pela empresa
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Informações de contacto
7 St Nicholas Street, IP22 4LB, Diss, Reino Unido
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 73% das suas opiniões negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Prompt delivery.
I was pleased to get an exact replacement towel after over 20 years which probably means this product will outlive me!
18 de maio de 2026
Resposta da Diss Ironworks
Thank you so much for the lovely review! Kind regards, Grace.
Great service from Diss
Ordered a range cooker from Diss - changed my mind on model and was able to easily change it with them and they matched a slightly cheaper price from another supplier. Arrived on time as agreed. Great communication by Diss and their delivery team- great installation experience and the team were very thorough in showing us around the new cooker. Very happy.
29 de maio de 2026
Resposta da Diss Ironworks
Good Afternoon, thank you for the lovely 5 star review! We really pride ourselves providing this service you describe so I will be delighted to pass this on to the team! Have a wonderful rest of your week. Kind regards, Grace & Diss Ironworks
5-7 working days for delivery turned…
5-7 working days for delivery turned into 8 working days. When it was the final delivery day we were told 1 hr and 5 mins before it was delivered. We were already out when notification received. Delivery taken away and now being delivered on Friday.
Haven’t received goods yet so cannot comment further
22 de maio de 2026
Resposta da Diss Ironworks
Good Afternoon,
My apologies that it has taken so long for me to come back to you and your review. I wanted to make sure that I had all the facts of your specific delivery so that I could hopefully provide some clarity to the situation.
Firstly, may I just apologise that you were not satisfied with your delivery lead-time, we try to offer the best service that we can, but I can see on this instance we have fallen below our standards for speed of delivery.
After placing your order with us on the 15th May (Friday), we I can see that we packed your item on Thursday 21st, in order to get it to you on the 5th working day. However I can see unfortunately there was a failed collection from our warehouse on Friday 22nd and then when it went out for delivery on the 26th (as unfortunately the Monday 25th was a bank holiday) you were not able to be home, thus pushing back the delivery to your chosen date of the 29th.
I sincerely apologise that there has been this delay to your order, and that we were not able to fulfil our delivery window due to a number of events. Myself and the warehouse team have discussed what went wrong here and we are looking at how we can avoid this delay occurring in the future.
Kind regards,
Grace
Good orginal aga products
Good orginal aga products, with shipping not quite as cheap as the discount appeared to offer. Nicely packed and shipped within a week.
5 de maio de 2026
Resposta da Diss Ironworks
Good Morning, and thank you for your feedback. I will pass this on to the team as we are always trying to review our processes. However, I am glad to hear that you are pleased with your product. Have a lovely weekend.
Order an item didn’t get it delivered…
Order an item didn’t get it delivered until 10 days very bad delivery paid £6 one for the delivery and didn’t get on time four days later got it
5 de maio de 2026
Opinião espontânea
Resposta da Diss Ironworks
Hello,
I hope you are well. I have hopefully helped to clear this up in my response to your last review. However if you have any questions please get in touch with us.
Please see below:
Good Afternoon. Thank you for your feedback, and I am very sorry to hear that you were disappointed with our delivery timings.
As per our delivery information which you have quoted above, you chose an option for 3-5 working days delivery, which I hope to clarify with you, we did deliver within. You placed your order on the 5th May 2026 at 9:47pm and we made sure it was delivered for you on the following Tuesday (13th). This means our leadtime for this particular order was 5 working days.
Although we were within our promised time, I do understand the frustration that it was at the end of this period, and I apologise for any disappointment.
I hope this provides some clarity to your delivery, and you might reconsider this review.
If you have any further questions or would like to get in touch with me, please do not hesitate to call 01379 643978.
Kind regards,
Grace & The Diss Ironworks Team.
Resposta da Diss Ironworks
Thank you for the lovely review!
Resposta da Diss Ironworks
Thank you for the 5* review. It means a lot to our family run business. Diss Ironworks
Easy to use
Easy ordering process, prompt delivery from APC, well packaged. Good service!
6 de maio de 2026
Resposta da Diss Ironworks
Thank you for your lovely review, I will pass this on to our warehouse team!
Resposta da Diss Ironworks
Thank you for your lovely review! Diss Ironworks :)
Where is my delivery…?
I was told in a note from the delivery co (APC) that the parcel would arrive on Wednesday 6th.
Then I received a note saying that it had been delayed.
I have since then heard not a word from APC but their website said it was at that their depot at 08.00 on Thursday 7th and would be delivered on Thursday.
It wasn't.
I phoned APC on Friday 8th. Despite four events I found either a person who told me I was talking to the wrong department or, if I tried the retirement, no one would answer the call. A complete inability to find anyone to talk to about the situation.
I can find no number to ring Diss IRonworks on their site.
Then you send me a request for a review!!
Do you think it has been delivered? What is happening please?
You can call me on 07854 054504
5 de maio de 2026
Resposta da Diss Ironworks
Good Afternoon,
I hope you are well.
Apologies that it has taken me until now to get back to you. We have been trying to get in contact with both you and your partner via telephone and email before replying to your review, to clear up any confusion that there may be surrounding your order. I hope the following response may provide some clarity for you.
I am very sorry to hear about the delays with your order, and I understand your frustrations regarding the delay to your delivery. Unfortunately due to unforeseen circumstances APC were unable to deliver your parcel until a few days after your estimated delivery date.
You contacted us via telephone on the Saturday (9th) of the week you refer to, where this delay was first brought to our attention and we chased APC immediately for you, attempting to get an answer from your local depot. After we spoke on the phone we were notified that day that the parcel had been delivered to you at 4:00pm.
At 4:35pm on Saturday (9th), your partner got in contact with us via email and confirmed that the parcel had arrived safely and "all is well and we are pleased with the products". We had closed by this point however I picked this up when we reopened on Tuesday and we happy to close the case for you.
Trustpilot notified us of your 1-star review roughly an hour after your partner had emailed in and confirmed all was well. We have been trying to get in contact with you since, to confirm that you are satisfied with your products, and that the information you provided to us in email are correct and you do not require any further help.
I hope that this provides some further clarity to the situation, and you might consider amending or taking down this review as we believe it is not an accurate representation of the situation, as I have just outlined.
Please do not hesitate to get in touch with us if you require any further information. I would be very happy to have a discussion with you, over the telephone. Our number is: 01379 643978.
Kind regards,
Grace and the Diss Ironworks Team
Delighted with Aga towels but delivery…
Delighted with Aga towels but delivery slower than anticipated which caused a little difficulty.
Thank you
20 de abril de 2026
Resposta da Diss Ironworks
Good Afternoon, thank you for leaving us a review. I am sorry to hear that your delivery was a little slower than you anticipated. We are constantly aiming to make as many improvements to our warehouse timeframes as possible, so I will be sure to pass this on. I am glad to hear that you love your AGA towels however! Kind regards, Grace
The service from start to finish was…
The service from start to finish was excellent
I was struggling to make the order online and staff in store so helpful
Delivery as informed and goods high quality
27 de abril de 2026
Resposta da Diss Ironworks
Hello, thank you for this lovely review. I will be sure to pass this on to our in-store team! Kind regards, Grace.
had what we wanted at a great price and…
had what we wanted at a great price and quick delivery
22 de abril de 2026
Resposta da Diss Ironworks
Hello! Thank you for a lovely review. Diss Ironworks Team :)
Very good delivered quickly
Very good delivered quickly, with updates and to next door and very pleased with the quality of the Aga sauce pot
22 de abril de 2026
Resposta da Diss Ironworks
Thank you for your 5* review. I am very glad to hear you are happy with your sauce pot! Kind regards, Grace
Excellent service kept upto date with…
Excellent service kept upto date with delivery date.Fantastic cooker lovely colour.Delivery service was excellent. Fitted cooker and had everything working before they left.
21 de abril de 2026
Resposta da Diss Ironworks
Good Afternoon, Thank you for your lovely review. Kind regards, Grace.
Efficient website
Item ordered as detailed on website.
Delivered promptly, well packaged.
No issues.
21 de abril de 2026
Resposta da Diss Ironworks
Thank you for your lovely 5* review! Diss Ironworks Team.
Great delivery service
Bought a new Aga kettle. Love it.
They used APC as the carrier.
We were out the first time they tried to deliver, but I got online and it was delivered next day. Super service, not like some carriers
20 de abril de 2026
Resposta da Diss Ironworks
Hello! Thank you so much for your lovely 5* review. Kind regards, Grace.
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