Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our ki... Ver mais
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Leia as opiniões dos outros
I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Ver mais
A empresa respondeu
Brilliant from start to finish; when a significant availability delay to my initial choice of Rangemaster cooker became apparent, Hannah (despite being on holiday at the time) guided me to what turned... Ver mais
The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- também em
- Decoração e Design de Interiores
- Loja de artigos domésticos
- Loja de bancadas
- Loja de lareiras
- Loja de mobília ao ar livre
Sobre Diss Ironworks
Escrito pela empresa
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Escrito pela empresa
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Informações de contacto
7 St Nicholas Street, IP22 4LB, Diss, Reino Unido
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 73% das suas opiniões negativas
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Arrived and were of good quality!
16 de março de 2026
Resposta da Diss Ironworks
Thank you for the 5* review! Diss Ironworks Team.
Fast and efficient customer service
Great product, fair price, swift dispatch and delivery. Excellent customer service. Would happily buy from Diss Ironworks again. Joanx
2 de março de 2026
Resposta da Diss Ironworks
Good Morning. Thank you for the lovely review! It means a lot to our small team here. Best wishes from Diss Ironworks.
Great service
Unfortunately the product I ordered wasn’t what I was expecting however this was no fault of yours. I then had to return the item which stated online would cost me 5.95. It was 15.95 so a lot to pay to not have a pan in the end. I wasn’t surprised but did think your website was a bit misleading.
2 de março de 2026
Resposta da Diss Ironworks
Good Afternoon, thank you for the feedback. We are constantly reviewing our wording on our returns process page to make sure that we are as clear and transparent as we possibly can be. I will be sure to pass this on to the team. Thank you, Grace.
Really helpful service and a great…
Really helpful service and a great product, thank you.
23 de fevereiro de 2026
Resposta da Diss Ironworks
Thank you for the 5* review! It means a lot to our family business. Diss Ironworks Team :)
Resposta da Diss Ironworks
Thank you for the lovely review! Kind regards, The Diss Ironworks Team :)
Love this company
I have purchased numerous items from dissironworks from bowls and pans to an Aga Cooker. From my first order in 2020 and my latest (last week) the service has been exceptional. Buying online means you have to trust the supplier and I cannot fault this company. Often prices are much lower or there is a discount available which makes purchasing brands such as Le Creuset or Aga significantly cheaper than elsewhere. I am currently updating my pans and cookware and find that everything I need is available online and with next day delivery.
26 de fevereiro de 2026
Resposta da Diss Ironworks
Good Morning! Thank you for your lovely review, it means a lot to our family business. Kind Regards, from the Diss Ironworks Team :)
Better than the old pans!…
Our heavy aluminium pans were a strain on the wrist, slow to heat and nonstick degrading. The Aga set work great on our induction hob, easier to use with casserole handles and look great. Although pricy, we think good value.
9 de março de 2026
Resposta da Diss Ironworks
Good Morning, I am so glad to hear that you love your new AGA pan. Thank you for the lovely review :)
Easy to use sight quick delivery.
Easy to use site quick delivery. Lovely item.
10 de dezembro de 2025
Resposta da Diss Ironworks
Thank you for the lovely review! Diss Ironworks Team :)
I visited the superb showroom where the…
I visited the superb showroom where the staff could not have been more engaging or helpful. I subsequently bought online which was seamless and the product was of exceptional quality. I am now a loyal customer - why would anyone go anywhere else?
9 de março de 2026
Resposta da Diss Ironworks
Good Afternoon, thank you so much for the lovely review and visiting our showroom! All the best, from the Diss Ironworks team :)
Great products quick delivery
24 de fevereiro de 2026
Resposta da Diss Ironworks
Thank you for the lovely review! Diss Ironworks Team :)
Efficient service and nice quality…
Efficient service and nice quality product
23 de fevereiro de 2026
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
Service and delivery very good
6 de março de 2026
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
Highly recommended
Web site easy to use and order.Speedy dispatch and delivery.
Highly recommended
2 de março de 2026
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
Good product
2 de março de 2026
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
Good quality, solid, baking trays
Prompt service and delivery. Quality products.
18 de fevereiro de 2026
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
the delivery was as promised and the…
the delivery was as promised and the delivery guys did a fantastic job setting it all up. we are extremely pleased.
12 de novembro de 2025
Resposta da Diss Ironworks
Thank you for your 5* feedback. We really appreciate the lovely review. All the best from the Diss Ironworks Team :)
Resposta da Diss Ironworks
Thank you! Best wishes from the Diss Ironworks Team :)
The choice of APC as the delivery…
The choice of APC as the delivery company is a huge mistake.
They are totally unreliable - as an edit the reply is polite but untrue.
There are lots of bad reviews referring to your choice of delivery company.
They have 4 or 5 different names ??? Yes they did ring and were very polite - but as I said to the lady from the delivery company - Diss Ironworks said the it was my responsibility to chase up the parcel.
I sent emails to Diss Ironworks none
of which was responded to.
So let us stop responding in a black is white mentality - those of us who are on the older end do not ,will not accept that
26 de fevereiro de 2026
Resposta da Diss Ironworks
Good Morning Belinda,
Thank you for taking the time to leave us this feedback, and I apologise that it has taken me so long to reply to your review.
I completely understand your frustrations with your order and I believe by now, APC should have been in touch to directly apologise for the error and thus delay to your delivery. We very rarely have problems with this courier, but accidents do happen and I am very sorry that, in your instance, your delivery was a few days later than planned.
Please accept our sincere apology, and if you require any further clarity please do not hesitate to reach out to our customer services team.
Kind regards,
Grace
EDIT (12/03/2026):
Hello Belinda,
I appreciate your frustrations, and I can see that you have edited your review.
To clarify the situation; we first spoke at the end of the day on Friday 27th Feb, where the customer services team logged onto the APC delivery portal and advised you that your parcel seemed to be on its way, just delayed by a few stops. This was the most recent information from APC at the time. Understandably, you then followed this up with an email at 17:56 that day, to let us know that the delivery had not been attempted. As we had closed by this point, we did not pick up this email until we re-opened on Saturday, which by that point, you had called us in the Showroom and we were dealing with the matter over the phone.
I appreciate that the timing of this delivery on a Friday was frustrating as my colleague advised you that our APC office contact may not be open on a Saturday, but that we would try our best to get in contact and get an answer for you. I believe this is where confusion may have stemmed as she advised that you may also be successful in trying to contact your local depot too, who may be open, if you wanted to further escalate the issue. This was not instead of us trying, in-fact she escalated it to the extent that we were able to get ahold of someone at APC who then re-scheduled the delivery for Monday for you. After getting this answer, my colleague rang you back on Saturday and passed on this information to you, of which you were happy with.
Our Showroom is closed Sundays & Mondays, so we were not made aware that it had been pushed to a Tuesday delivery until we re-opened on Tuesday. At that point we reached out to APC to confirm delivery and they got back to us on the Wednesday confirming that it had been successful.
The customer service team then got back in touch with yourself to confirm safe receipt of your parcel and check-in to make sure that all was sorted for you. We did not receive a response to this email.
Once again, I can only apologise for the delay of your order, and I am glad to hear that APC also reached out to apologise for this error.
Please let me know if there is any further clarification or help I can provide.
Kind regards,
Grace
Resposta da Diss Ironworks
Thank you! Best wishes from the Diss Ironworks Team :)
Resposta da Diss Ironworks
Thank you for the lovely review! Diss Ironworks Team :)
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