Spacepro Wardrobes by B&Q Opiniões 

233
•
TrustScore: 3 em 5

3,1

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Classificada 1 em 5 estrelas

Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... Ver mais

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Informações sobre a empresa

  1. Loja de mobília para quartos

Escrito pela empresa

B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.

DIY-Spacepro.com by B&Q

Escrito pela empresa

We're commited to making our customers happy!

Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

233 opiniões

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(233)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delivery prompt courteous and very…

Delivery prompt courteous and very helpful delivering within current guidelines. Quality of wardrobes interiors very good. We found the door construction instructions a little confusing as there were 2 pages for sliding doors with slightly different instructions. Sliding doors look very good and very smooth running.

4 de fevereiro de 2021
logótipo da Spacepro Wardrobes by B&Q

Resposta da Spacepro Wardrobes by B&Q

Hi Joanne,

Thank you so much for your review. We are pleased to hear that you are happy with our product.

I will certainly pass on your feedback with regards to the instructions to our marketing team who can look at updating them.

Many Thanks ,
DIY Spacepro

Classificada 5 em 5 estrelas

GREAT WARDROBES

Nicest sliding wardrobes I’ve found that don’t look like the ones my parents had in the 1980’s.

Be prepared that they use a delivery company not large enough to deliver when it suites you, they only deliver on the same specific day of the week so if you work and can’t get time off, you're knackered!

Will say that Spacepro rectified the matter and got it delivered eventually on a day I could be at home but!

2 de fevereiro de 2021
logótipo da Spacepro Wardrobes by B&Q

Resposta da Spacepro Wardrobes by B&Q

Hi Marc,

Many thanks for your review. I'm afraid that we use a third party delivery company and have no control over the days in which they deliver to certain areas. They do only deliver to your postcode on a Friday, so I'm afraid an alternative day wouldn't be available. However if an early time slot would work better for you, you can certainly request this with them . They can also ask the driver to call you an hour before delivery so you can make arrangements for someone to be present to take delivery if this would work.

Your order is ready to be delivered, please could you call HDS on 01246 580037 to avoid further delays.

UPDATED REPLY:

Hi Marc,

Please be assured that our delivery company is a reputable delivery company who deliver all of our products around the UK. As advised through email today, please could you confirm which day would be preferable and we will look at arranging an alternative courier.

Many Thanks
DIY-Spacepro

Classificada 1 em 5 estrelas

Shocking Customer Service

Received wardrobe doors from Argos which have been in storage due to Covid. Unfortunately I need to return unopened and exchange for different sizes but they are refusing to deal with. Completed the online enquiry form multiple times with no reply. Argos contacted Spacepro who refuse to deal with the exchange.

6 de janeiro de 2021
Opinião espontânea
logótipo da Spacepro Wardrobes by B&Q

Resposta da Spacepro Wardrobes by B&Q

Hi Jason,
Sorry to hear of your need to exchange items, but if you ordered your products through Argos then you'll need to raise this with them, not diy-spacepro.com. In most cases retailers will offer exchanges for unopened product within 30days of delivery, but we can only advise that you contact Argos.
Regards,
diy-spacepro

Classificada 1 em 5 estrelas

Zero idea when my purchase is going to…

Zero idea when my purchase is going to be delivered

30 de dezembro de 2020
logótipo da Spacepro Wardrobes by B&Q

Resposta da Spacepro Wardrobes by B&Q

Hi Mr Dixon,

Thank you for your review. I can confirm that your order was delivered to our offshore delivery company Breakwells on 21/12. Our delivery companies always contact our customers to book a convenient delivery date, however they have been closed for the Christmas break,

Breakwells are now open and will be contacting you this week to confirm a delivery date. We aim to deliver all B&Q orders within 28 days of receipt, however this has been increased slightly on this occasion due to Christmas closure.

I trust that once you have received your order you will be happy with the products and any further feedback would be welcomed.

Thank you
DIY Spacepro

Classificada 1 em 5 estrelas

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bad cut short wrong weels

19 de dezembro de 2020
logótipo da Spacepro Wardrobes by B&Q

Resposta da Spacepro Wardrobes by B&Q

Hi Mr Shorthouse,

I am sorry that you have received doors with the incorrect wheels attached. We make roughly a thousand doors by hand in our factory every day. Although we take extreme care when making the doors, sometimes human error can occur and I'm afraid on this occasion, the door maker incorrectly attached the wrong running gear.

When instances like this occur, we will always send out the correct running gear via Royal Mail in the first instance as we believe that this is the quickest way to resolve the error, unfortunately as this was never received the next option was to send via DHL. Once you have received the delivery, we hope that you will be happy with the product. Any further feedback would be welcomed.

Thank you, DIY Spacepro

Classificada 4 em 5 estrelas

Really pleased with my new sliding door…

Really pleased with my new sliding door wardrobes. They look so stylish and have changed the whole look of the room.

I didn’t have enough clearance top to bottom to have the soft closers fitted which was disappointing but that doesn’t change the look of the wardrobes

Deliver within timeframe stated at time of placing order. Phone call to arrange delivery date then a call the morning if delivery with an estimated time.

10 de dezembro de 2020
Classificada 5 em 5 estrelas

This is our 3rd set of bespoke sliding…

This is our 3rd set of bespoke sliding doors from Space-Pro. They are expensive however the quality is excellent and they look very good. Delivery periods are reasonable and the deliveries are made within the promised time. The delivery drivers have been particularly helpful. Overall a very good experience.

4 de dezembro de 2020
Classificada 3 em 5 estrelas

The wardrobe doors are great but they…

The wardrobe doors are great but they are very difficult to assemble, the instructions were not clear but the videos did help. My husband installed sliding wardrobe doors from another retailer with no problems and he is generally handy with DIY but these doors have been hard work.

1 de dezembro de 2020
Classificada 5 em 5 estrelas

Excellent service and quality product

I am delighted to say we were able to order exactly what we were after in terms of purpose made wardrobe doors that were made within the defined timescales and delivered a week earlier than expected.
Brilliant service at a great price

30 de novembro de 2020
Classificada 5 em 5 estrelas

Bought spacepro doors online

Bought spacepro doors online, and was nervous, as I prefer to see for myself, however I was delighted when they arrived as the quality of the product was excellent, colour, finish and delivery was excellent, would recommend.

30 de outubro de 2020
Classificada 1 em 5 estrelas

Spacepro seem set to sell finished…

Spacepro seem set to sell finished goods. Try to get in contact with them for spare parts or information (we cracked a mirror during installation) and you hit a brick wall. They don’t acknowledge or reply to emails and appear to ignore after sales/ customer service support.... The school report would read “ could do better”!!!!

28 de outubro de 2020
Opinião espontânea

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