Dorothyperkins Opiniões 

I returned my clothes, which were worth almost £60, but have yet to receive any refund. I’ve sent several emails regarding this issue but haven’t received any response. I’m unsure who to contact at this point and am now considering whether to proceed with an official complaint.

Disappointed with the lack of communication and resolution so far.

I have returned at least 10 seperate orders to DP since May2025, no sign of refunds being processed as yet. You are not able to speak to anyone, attempt to contact via email,whats app etc - radio silence!
Do not give this retailer any business, they do not provide any level of customer care or service. Avoid!

Not even 1 star, returned item on 9th May and still awaiting refund. Is this legal? Have sent proof of return and tracking says was received on 11th. No response from Dorothy Perkins.

Same as everyone else unfortunately. Just can't get my refund. Ordered dresses on 3rd may. Kept a couple but returned the others. Returns received 24th may but cannot get my almost £80 refund despite many emails. No response other than an automated WhatsApp message. This has to be illegal. Used to love Dorothy Perkins and the clothes are lovely but never again sadly.

I don't even want to give 1 star

I don't even want to give 1 star. U returned 3 dresses on 19th May and I am still today 4 June waiting for a refund, just keep being told it's in progress. However to add further insult to injury was told the wrong amount was being refunded yesterday. They hadn't refunded me for the third dress. I've now been told today they have now rectified this and I can expect payment in or before 18 June. So that will mean 2 weeks from today and will mean 1 month in total and I still haven't received the first refund!

They know there is no comeback because its impossible to speak to an agent. I'm going in holiday on 16 June and was waiting for the refund of £84.00 so I could afford to buy something else. I will be in holiday before I get the refund.

I'm sure this must be illegal under Trading Standards. I got a dress from another company 2 weeks ago and returned it on the Monday and the refund was in my account by the Friday.

If you don't have lots of money to spare like me DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. In any event the reason the dresses were sent back was because they were very cheaply made. Not the quality Dorothy Perkins used to be many years ago. More akin to the quality of a certain Chinese company.

I'm furious.

UPDATE to response from Dorothy Perkins

Thank you for your response. You have said it takes 14 days plus 5 days to refund monies. You received my package on 19th May. 14 days plus 5 days means I should have the refund in my account today and I haven't, so where is it?

You also say you send to the provider within 14 days and email to confirm the refund has been sent. I therefore should have received this 2 June by your 14 day deadline. I haven't. If I don't receive payment by the end of today I will be taking going to the media about this scam. It is quite clear you are doing this to everyone by the comments

DUX040938286 Still no refund. Was never sent the ordered goods. They were out of stock. That was on the 15 May it’s now the 3 June. No refund. It’s a scam.

I would never order anything from Dorothy perkins AGAIN. Sent goods back and got an email on 20th May saying they are processing my refund and still not had it, good way for them to make interest with customers money!! No number to phone them!!! Only a robotic text on WhatsApp and noticed on her also automated replies. Order number
DUX040899451. If I don't receive refund within next couple of days I will be taking this further.

Never have I ever used a company that took its time with everything

Over a week to dispatch, acknowledge my return and get my refund. Almost 3 weeks to get my money back from the initial return email acknowledgment which just isn’t good enough

I love Dorothy Perkins clothes but unfortunately I’ve lost all trust in the company and will not be using again

Sadly I am seeing the same complaints as others. I have returned two orders - one dress in the same order had to be returned separately. This has been refunded today (weeks and weeks of waiting and the same responses along with an automated response when I challenged the timescales. I am still waiting for the majority of my first refund and still no acknowledgment of my second order refund. Really gutted as I love DP clothes but the stress of the refund process isn’t worth it. I now have a whats app saying my refund has failed after 6 messages saying it would be refunded soon and to be patient!!! The service is appalling and made so much worse because you can’t talk to anyone

Absolutely shocking!
Always used Dorothy Perkins as a store. Loved it as did fashionable petite clothing. Ordered from website recently and got my delivery ok but trying to return is an absolute nightmare.
Order comes from one order with all items on it but returns are via different channels all with different processes and tracking/response is next to nothing.
Been sold an item which is labelled up and advertised as one well know highend company but when ive chased the return im told its a budget low end c*** company i would never use. Contacted what I though was ‘dorothy perkins’ via their channels (messenger & whatsapp) and when Ive challenged about it and asked whats going on I AM IGNORED! They stop replying to messages and just say “reps are busy”! Its a joke. Will never be using DP again.

I have now reported to Trading Standards for misselling and trading badly on the reputation of a good name business. Wil never trust Dorothy Perkins/Debenhams again after this.

Be Warned there are TWO trustpilots for Dorothy Perkins! One claimed profile, One unclaimed profile!!! One has score of 2.5, the other only 1.5….that in itself suggests untrustworthy company infiltrated by scammers trading under trusted name.

My order number is DUX040318367. I received an email 14 days ago on 8th May informing me that you were processing my refund but I still have not received my money refunded back to me. I returned all items in the order. When will I receive my refund? Two weeks is a totally unacceptable amount of time to wait. I have contacted you several times on WhatsApp just to receive generic automated responses. I want my refund issued with immediate effect.

Decided to return my clothes because it was too small. Initially, I bought my clothes for around £30. For some reason, I got refunded £13.01 even though I returned the clothes the same day I received them. So everything was in stellar, unused condition.

Customer service is extremely underwhelming and unresponsive. Emailed them about the payment issue and I’ve yet to hear back from them. It’s been a week and still silent from their end. Do not recommend this store, unless you want to wait for two months upon receiving your items.

I have paid for the DP Unlimited service for quite a few years now as I thought it was a great thing to have. I’ve recently found out that even though I have this I’m now expected to pay for returns. Another company squeezing more out of customers. Won’t be renewing. The clothing isn’t as good as it used to be either.

This is my second post about this, because just keeps getting worse. I am still waiting for my remaining items to be delivered, and Dorothy Perkins are not replying to emails, or to their WhatsApp contact method. There is no telephone number to try. When using the WhatsApp automated tracking service, it still says that not all my items have been delivered. However, they are showing items that have been delivered as missing, and items that haven't arrived, as missing. Every time I ask the tracking service for an update, the number of parcels they've sent changes, or which items are in which parcel changes. This is absolutely appalling service. I am taking screenshots of every communication I attempt to have with them, including the frequently changing tracking. There is something seriously wrong with the company these days. To outright refuse to respond to any communication and to ignore all the facts, is astounding. They are 100% stealing from me. I need to return some items that have been delivered, but their website says that your returns period doesn't start until you've received all items, which I haven't. However, I strongly suspect they will try to get out of this. It also wants you to return all items at the same time, so I haven't done so yet. I have no idea what to do to resolve this. I honestly can't stress enough that everyone should avoid buying from them.

Wish I had read the reviews before buying. Terrible service. Still waiting on refund, only whatsapp to contact. Yes it states there is an email address, but this is not for refunds only damaged goods. Words cannot describe how dissatisfied I am with the quality of the items and customer service. Expected better from DP, or Debenhams which i realise its actually from. Items not even from DP two different companies I've never heard of. Stay away.

Returned item on 22/4 and tracking shows received on 26/4. Still no refund received despite a response to my message on 3/5 stating my refund will be with me soon. Dreadful service. Hanging onto customer’s funds for 3 weeks after an item is returned is shameful. Order number DUX040111768

Returned items to Dorothy Perkins, received an e-mail stating mu refund is being processed, 12 days later and numerous text messages am still waiting! They just say your refund is being processed, thank you for your patience. Absolutely terrible service and communication. Will not be shopping here again.

HORRIBLE! HORRIBLE! HORRIBLE! I would NOT recommend this company to anyone. First, almost no clothing is actually their brand. I believe Debenhams has taken over this brand. And Debenhams has gone down the drain, as well. The quality of the clothing is terrible. Cheap and thin and tacky. But the worst thing: THE RETURN PROCESS. They have removed any email or telephone address, or even a live chat on their website. Probably because they know how bad their company is and how irate the customers. I wish I had read other reviews before bothering with this most terrible company. There are not enough BAD adjectives to describe them. I would give negative stars, if possible. I have had to deal with chatbots on WhatsApp, and only because of my relentless persistence have I finally reached a person. Of course, they "assure" me that my return is being processed. How many days to do they need? It has already been 12 days. Still waiting. AVOID THIS COMPANY AT ALL COSTS. Absolutely terrible, all the way around, from items to service. Never again.

As to the reply posted here by DP, it is full of lies, and we STILL have not received our refund. They have a million excuses and absolutely horrible service. I do not rescind what I said, regardless of the nonsense DP has responded with. They are a terrible company, and I would never, ever buy from them again.

Trying to return pair of shoes as too large but trying to access returns portal is impossible!!! Any suggestions anyone?!? Contact address/email???

Extremely disappointing service. Return sent on 5/4/25. No change in tracking after a week but was told they would do nothing until 20/4. Contacted again 21/4 as still no change on tracking. Had to confirm again what I’d returned and was told refund would be processed. 27/4 still no refund received. Another return sent 11/4/25 received by DP on 14/4. Still no refund received for that one either by 27/4. Absolutely shocking system and contact facilities are appalling- I only seem to get responses through the night….. used DP in past and not had a problem, but this has definitely put me off ever going back. You’re blaming delays on payment providers yet everyone uses different providers proving it’s your system that’s dodgy. I use the same payment method for any purchase from any store and refunds are normally instant from the moment they are processed. Stop fobbing customers off. I will be looking to report this to trading standards.