Dorothyperkins Opiniões 

Awful awful service, will never use Dorothy Perkins ever again. The worst customer service I’ve ever experienced. Been trying to get my full refund since August and still waiting. I’ve noticed all their replies state ‘14 days for refund’ etc etc…..it’s been months! They literally just take your money and barely communicate with you and when they do decide to communicate, it’s weeks to a month later. Awful!!

UPDATE: From the response to my review from DP, they clearly don't understand the issue. You are advised to contact CS for faulty items but they don't get back to you. My review was not related to the refund.
Faulty item, contacted via WhatsApp as they advised. Automated message asking for further info then advising Customer Service will respond - 5 days later - nothing. Won't use DP again.

Do not bother with this company- awful customer service as well as unable to fulfil orders. My order (1 item) had not been received within 2 weeks, I chased it up only to initially be essentially told ‘if lost you’ll get a refund eventually’ and then was told there was an error and it’s was never in stock. Why would this only be realised AFTER I’ve asked? Surely they should be keeping track of this?
It’s been weeks and I’m still chasing them for a refund. They’ve started processing a part refund but are now saying I’ve been charged for the refund and the delivery…. There was not delivery? I’m literally being charged for them to waste my time. I’ve sent 17 messages to them and it’s still not resolved- it’s taken so much of my time for an order I did not receive. To make it worse, the customer service if shockingly bad!

Leaving another review in a desperate attempt to get somewhere as I am now awaiting 2 refunds from 2 different sellers. My last review mentioned there are only 3 ways to contact Dorothy Perkins & I received a reply saying they have an email address too. Instead of providing the email address they instead linked to the contact page - which says they have 3 methods of contacting them: Apple, Facebook Messenger or Whatsapp. Again, I do not use any of those & there is no way I am going to sign up to a site or download an app just to be able to reach customer services. The only mention of email on the contact page is to subscribe, if there is an email contact address on the page they linked it does not show up for me. They do not seem to have an up to date Twitter account & I am on no other social media.

I want a way to contact in writing. The lack of contact options suitable for all is descriminatory & needs to be reported to trading standards. Their parent company Debenhams offers the same 3 contact channels. The returns were received & processed over 14 days ago yet the money isn't in my account.

Bought 2 dresses off this site , neither fitted so returned them both & have received a refund for only 1 of them , I am not on social media so as far as I can see I have no way of contacting anyone to query this , so basically they have stolen my money , I know they received the parcel but how can you prove what was in it , their word against yours if you caould ever speak to anyone
NEVER USE THIS COMPANY

I had a problem with the tracking on one of my items from Dorothy perkins, I used Facebook to contact lovely kia who resolved the issue quickly and efficiently with zero hassle, this was my first online purchase with DP so was worried returns etc would be tricky but after the pleasant interaction with kia I will continue to shop with confidence with DP online

I placed an order then wondered why there was no updates after two days , I looked up and saw a bunch of terrible online reviews. I really thought I had lost my quid lol. I reached out to customer care, first was met by an AI then a customer care executive messaged me saying my order will be delivered within the stipulated timeline. And it arrived, I got whatever I ordered and it looks better in person. Perhaps I got lucky, or maybe the others had horrid luck? Thankfully my coats fit me so no return issues. So I’d say have a good idea of the size you want & then Go for it! Give it atleast 7-9 working days for shipment. I’m happy with the purchase. Hope this helps whoever is searching for reviews someone like myself :)

I can’t respond back to the answer given to my review on here but I have contacted customer service. I provided my receipts for the two items that were sent back and the was told I would receive a refund by the 15th September. Nothing has appeared back on my credit card so I contacted customer service again on the same message link with all the information from before above. I got the automated reply asking for my order number and country with no consistency to their response. I am now waiting for another agent and am probably going to start all over again. I will get my refund from Dorothy Perkins because I will not give up and I have proof of the return. Therefore have a legal right to my refund. Dorothy Perkins please don’t make yourselves look even more ridiculous by responding to me with your generic answer. If you are going to respond, resolve the issue and respond back with that. Give yourselves a bit of credibility back.

Firstly the delivery was very slow but I returned my order 2 weeks ago and still waiting on a refund. Everytime I contact them via WhatsApp it is automated. Very annoying. I won't be shopping with Dorothy Perkins again.

If you are looking to order online from DP, I would highly advise against it. Their returns system is awful and their customer service is shocking - they don’t have an option to speak to anyone other than using AI. For such a reputable brand, I am shocked at how awful their customer service is, and can’t believe they can get away with it. Definitely shop elsewhere.

I posted a return on 2nd August, on 4th August the return status was updated to 'in the carrier's network' - now 20 days on I've not heard anything further. Seems to be a common issue reading other reviews. What do I need to do?

Order number #DUX042726490

Honestly zero stars. Appalling customer service. I made 3 separate orders at the start of August. None of them have arrived and despite writing 3 times to customer service to chase the refund I have not received a penny of my refund. So no goods and no refund, 14 days later. Also no proper response to my messages. Avoid this company. I think it is probably going bust.

Addition: Dean thanks for responding to my review. Any help you can offer in securing my money back finally would be appreciated. I ordered the following at the start of August which have not arrived and I have not received a refund. I’m really unhappy by this breach of contract and would like my money back please. This level of service is not acceptable on any level and leaves people out of pocket in a really unjust and unfair way.

1) DUX043191314 placed on 04/08/2025 - cropped trousers

2) DUX043191314 placed on 4/8/25 tie neck blouse and white T shirt ( long tall sally)

3). Long tall sally San Francisco and breakfast club T shirts x2 never arrived either and are now too late. Order Number: DUX043191362 placed on 04/08/2025

Online returns system was useless as when I clicked on the link on their own website it took me to debenhams returns and didn't recognise the order no.
However, I used the messenger contact service (grudgingly) and they were great. I gave them my email and order no and they sent detailed instructions for each item and how to return them. It was easy to follow and very clear (and quick)
Kai was the person I dealt with and they were great

Sent a product off for a refund over 3 weeks ago. I was asked for a proof of receipt for the product that i sent back, which i emailed across. No response since, and havnt received my refund. Order number DUX042577943

From July to nov im still waiting for my money... what a joke

Poor service, I wish I had read all the reviews on here before I purchased.

Seems like they expect people to get fed up chasing refunds so eventually we give up.

DO NOT PURCHASE FROM DOROTHY PERKINKS

I used to be a loyal customer but wow! Now they have resorted in becoming a Market Place pretty much and make returning items something of a minefield bit even they understand.

I would STRONGLY AVOID!

Order number DUX042613162

Item was returned and received by DP on 28/07 via in post.

Still no refund.

AI text support is useless, no reply to email and contact section on app doesn’t work.

If I could leave zero stars then I would. You aren't able to speak to anyone, I have tried emails, WhatsApp and Facebook messenger and am still awaiting a reply from an agent.

They received my parcel back oh the 17th July and said a refund to my payment method would be done within 14 days and to keep an eye on the bank. I have chased the refund to be told that the refund failed and I would need to speak to an agent. I have then been told that I now apparently asked for a gift card instead of a cash refund which I did not. I would like my cash refund like I asked for!!! I will continue emailing to try and get this resolved, otherwise I will go though my bank. If anyone would like to help I would appreciate it!

Hi, can’t get into any form of ‘contact us’ so trying here.

I sent a return on 20th July and still has the same status of ‘in carriers network’ as of 25th July. I have not yet received a refund or clarification you have received the item. Different item/style sent compared to the picture I was expecting.

Refund number is Return for Order DUX042554120

Can this be looked into please.

I returned my order and fortunately kept my receipt from Post Office. I used the whatsapp number given to find out if they had received my returned order. Responses are very slow and not accurate. We are getting into the 3rd week no updates on them receiving my order, no update on my refund. It is so frustrating. My Order Number: DUX042521696. Can someone please help! It seems this is common with DP. Are you doing anything about this so that you dont lose customers. I will never buy again from DP!!

Returned order number DUX042561522 to which I received and email on 18/07 to say my return had been successfully generated and still waiting for my refund?
What has happened to this company, never had problems or waited so long in the past when I have ordered from DPs. Wont be ordering from again.