Absolutely shocking customer service skills, treats customers like they're not a part of his business. Placed an order, no confirmation of delivery date, sent email, got a reply with no apology,... Ver mais
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Leia as opiniões dos outros
I ordered and paid for a steering damper and kit for my mt09 was emailed and told out of stock and on back order but was offered a different colour to which I agreed then only to be told they had no s... Ver mais
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Expecting customers to cover the cost of returning faulty products for an exchange! Consumer rights act 2015 states: the consumer has the right to repair or replacement (see section 19(3... Ver mais
A empresa respondeu
I’ve used Dr Bikes everytime I’ve needed brake pads, they are fast and reliable, never had an issue with quality or delivery. It’s such a simple process with them. And there’s also a discreet delivery... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
One of the UK's leading sellers of Motorcycle Parts and Clothing
Informações de contacto
Unit 2 Pressmore Lodge, Ashley Green Road, HP5 3PF, Chesham, Reino Unido
- 01494 778 848
- sales@drbikes.co.uk
- www.drbikes.co.uk
2,2
Mau
220 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service 100%
Whenever I’ve looked for parts, Daniel has always beaten the price by a fair margin. Friendly, genuinely interested in his work and has even come through with very fast delivery when I needed something next day when ordered late on. Advice and knowledge is always bang on. Always a pleasure.
16 de maio de 2021
Opinião espontânea
100% The only place you'll ever need for parts
Used these guys for a few years now for all my bike servicing needs, 100% recommended
16 de maio de 2021
Opinião espontânea
Top notch service
Top notch service as always and always gives the best price possible
16 de maio de 2021
Opinião espontânea
The best by a mile
Having used DR bikes many times they are by far the best around
The staff are knowledgeable and ever friendly and helpful, even helping me source a discontinued part that my Yamaha main dealer couldn’t find for me
16 de maio de 2021
Opinião espontânea
Great friendly service
Great friendly service, fast delivery and great prices
16 de maio de 2021
Opinião espontânea
Highly recommend
Used DR Bikes on several occasions, very knowledgable staff and excellent service from start to finish. Highly recommended
16 de maio de 2021
Opinião espontânea
Absolutely brilliant service
Absolutely brilliant service. Really helpful with letting me know what I needed for a service, great prices and very fast dispatch. Thank you very much.
16 de maio de 2021
Opinião espontânea
Always a pleasure to deal with and…
Always a pleasure to deal with and parts arrive quickly and well packaged
16 de maio de 2021
Opinião espontânea
I wouldn’t go anywhere else.
Absolutely amazing service, extremely knowledgable on all items required, friendly, polite and extremely fast delivery! I would always recommend DR BIKES!! Not only the best service but also best prices around!
16 de maio de 2021
Opinião espontânea
Absolutely amazing service from DR…
Absolutely amazing service from DR bikes!
Always my go to for bike spares and parts hands down. Great prices quick delivery and unbelievably good customer service skills. Extremely knowledgeable and always goes the above and beyond!
Never pushes to sell anything just genuinely seems happy to help!
16 de maio de 2021
Opinião espontânea
Very professional and knowledgeable
Very professional and knowledgeable, delivery times are quick and always have what I'm looking for
16 de maio de 2021
Opinião espontânea
Great customer service
Great customer service, fast delivery & always happy to help.
16 de maio de 2021
Opinião espontânea
Great customer service
I’ve been to Dan quite a few times for items ranging from general service bits to engine enhancements. Always get a quick response and even faster postage. Can’t recommend him enough.
16 de maio de 2021
Opinião espontânea
Beware. Item returns claimed "lost"
Returned a icon jacket due to being a bad fit. No reply to my return request so I returned it to the return address which was on the label. It also matched Google and the address they later supplied. They were very awkward and rude and said they won't accept returns from hermes. Hermes delivered with GPS images and photo evidence but guess what.... They didn't receive it. And avoided returning my £175. Avoid
15 de maio de 2021
Opinião espontânea
Resposta da Drbikes
Good Afternoon Mr Lane
you are full aware the Item was returned to the wrong address, we told you it needed to have sent to our address for a refund but instead of chasing your courier you instead put your time and effort into these reviews , so unable to refund unless returned to us which is a basic return policy for any company
if you do decide to put your effort into your courier and get the item back and send to the correct address we more then happy to refund
Best Regards Steve
Rude and Discourteous.
Ordered an item which I needed quickly. Contacted Dr Bikes before I ordered to check delivery timescales to be told I would have it "next day" so I went ahead and ordered. When I had not received my order 3 days later I chased, only to be dealt with in a rude, disrespectful and condescending manner by a male staff member. I did eventually get my item, but if you are hoping to be spoken to politely or valued as a customer, be warned. You won't be.
Update: When you read the response below, please take into consideration that DrBikes are not talking about me or my purchase.
Despite what they claim, my details have not been shared with this company.
5 de maio de 2021
Resposta da Drbikes
Good Afternoon Steve
yes the item was sent on a next day but the courier was delayed at the main hub which we can only apologise for, when we spoke to you and made you aware of the delay by the courier we offered a refund on the next day postage paid for but you was more interested in berating the poor member of staff, to the point she did end the phone call as is not paid to be verbally abused in such a manner
we apologise if that came across as rude but we have a zero tolerance for such behaviour
from checking you only called us once which was recorded and then a variety of messages including the ones where we arrange return postage at our cost and also refunded you the full amount for the item and the postage you had paid
all in all we done all we can to aid you but are not here as your verbal punch bag
we wish you all the best in your racing career and do wish you change the way you act with company's or you it will hinder your progression within it massively
have a great day Steven
welcome to call and ask for me directly anytime if you reframe from such foul language 01494778848
Update -
we at DRBikes like to help as much as we can but this customer would not take any help and was dreadful to our staff member to the point made her cry so this is the strength of him and how he behaves
the Buyer Steven claims we do not know who he is but when he posted this we was given his email by trustpilot so 100% is linked to his order and it is verified so also links to order, he is attempting to use underhand tactics to defame us but then again he made a staff member cry from a torrent of abuse so shows his character as a very unruly gentlemen indeed and changes this review 3-5 times a day for the last week so goes to show his narcissistic ways
Excellent service
Excellent service
Very polite and helpful staff
Go the extra mile, my bike left road safe ! Thank you
Louise
16 de julho de 2020
Opinião espontânea
Awesome company really helpfulbrake pads and oil and…
Awesome company really helpful and great to buy from fast delivery too and free lolly lol will use again thanks you
17 de junho de 2020
Opinião espontânea
very Happy with the service they…
very Happy with the service they provided and delivery time was on time and no delays.
12 de agosto de 2019
Opinião espontânea
A pleasure to deal with as always
7 de agosto de 2019
Opinião espontânea
quick delivery,free sweet's=happy biker
31 de julho de 2019
Opinião espontânea
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