Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... Ver mais
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Leia as opiniões dos outros
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... Ver mais
We bought a super king from the Bury store. We got the Tempur Mattress and Frame. Nathan was extremely helpful. We didn’t feel rushed even when putting in different combinations of beds to work o... Ver mais
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Reino Unido
- 01284654822
4,9
Excelente
207 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good friendly service
14 de março de 2025
Amazing customer service and quick…
Amazing customer service and quick delivery.
People who delivered the bed were very patient and polite
7 de março de 2025
Excellent service
8 de fevereiro de 2025
Amazing product
Amazing product. Amazing service. Best night's sleep in years. Would highly recommend.
26 de janeiro de 2025
Dreams message me to let me know when…
Dreams message me to let me know when the delivery was coming. And it was on time!
19 de janeiro de 2025
The staff especially the manager at…
The staff especially the manager at your Bury St Edmunds store were excellent,nothing was to much trouble they knew there stuff very professional with the human touch.Unlike the idiots next door in Bensons beds.
27 de dezembro de 2024
Finally, a decent pain free nights sleep.
Excellent service from walking into Dreams Showroom to the delivery. Very helpful knowledgeable staff.
2 de janeiro de 2025
Arrived on time and pleasant men
21 de dezembro de 2024
Thankyou dreams mattress is… Good shopping experience from start to finish thanks again
Thankyou dreams mattress is brilliant
19 de dezembro de 2024
Tempur mattress
First class knowledgable staff who went above and beyond to make sure that I found the right mattress for me.
Offered refreshments and made to feel like a valued customer
Would never buy from any other shop now
2 de novembro de 2024
The men were very helpful and my bed is…
The men were very helpful and my bed is very comfortable would highly recommend to anyone to shop there for a bed
12 de dezembro de 2024
Really happy with the mattress very…
Really happy with the mattress very comfortable
12 de dezembro de 2024
So pleased with our new bed
So pleased with our new bed, the guys that delivered and put the bed together were very careful and efficient. Thank you Dreams very much
8 de dezembro de 2024
Got what I paid for
Got what I paid for
Arrived when they said it would ,although 8weeks was a long wait .
Delivery guys were good. Helpful and kept me informed of arrival time .
23 de novembro de 2024
Best service I have ever received
The whole experience was a pleasure. I first went into Dreams to enquire about a mattress & was greeted very warmly by Nathan. He was very helpful & informative & I left knowing this was the store where I was going to purchase my mattress from. I returned a few weeks later with my husband & saw Ryan, again we received amazing service. On both visits we tried lots of beds, but this trip was to choose the correct one. Which with Ryan’s help we did. My husband was so impressed with the pillows you have while trying the beds we also purchased 2 of them ! Ryan also made us coffees while we were there & we never felt rushed. I highly recommend that if your looking to purchase a bed, then this is the store to choose. My husband has never been so pleased to part with his money 😂 Thankyou so much for everything. Oh we were also allowed to take our dog in with us 😊🐾
11 de novembro de 2024
Opinião espontânea
Delivered on time and smoothly
Delivered on time and smoothly. The men were courteous and respectful
9 de novembro de 2024
Excellent advice and delivery
Good advice and listened and answered my questions with enthusiasm and knowledge
9 de novembro de 2024
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