First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... Ver mais
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From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no mat... Ver mais
Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... Ver mais
The experience from start to was exceptional . The lady Sarah in the store in Doncaster to the two amazing men who delivered the mattress was fantastic.
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, Reino Unido
- 01302 390379
Pede aos clientes que escrevam opiniões
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Best customer service I've ever had
I have never liked when you go into an expensive shop and the staff constantly come to you and ask if you need help or hover it puts me off but at Dreams they made me feel welcome, relaxed and they wanted to help find what I needed and they did it's the best mattress I have ever had. The delivery men were amazing too and they wanted to take the mattress to my bedroom even though I didn't pay for them to do that and they didn't
The moment I stepped into Dreams in…
The moment I stepped into Dreams in Doncaster I was met by Sarah who was very informative in what I wanted in buying a bed. She was excellent in the way she presented each bed I looked at. The shop was well laid out and easy to see each bed at a glance. I now know why the name is called Dreams as the bed I bought is like lying on a fluffy cloud contented and drifting off to a wonderful and restful sleep.
Great experience from start to finish
Great experience from start to finish. Happy with our new mattress
Poderá usar IA para responderLer mais
THE DELIVERY DRIVERS ARRIVED IN THE…
THE DELIVERY DRIVERS ARRIVED IN THE ALLOCATED
2 HOUR PERIOD. A BIT OF LACK OF COMMUNICATION BETWEEN YOURSELF AND THE
DRIVERS, AS THEY THOUGHT THEY WERE JUST DROPPING OFF THE BED AND NOT REMOVING THE OLD BED FROM UPSTAIRS. THEY WERE RATHER CARELESS IN BRINGING IT DOWN STAIRS AS THEY SCRATCHED THE PAINT WORK AND 2 SMALL BITS OF DAMAGE TO THE PLASTER. NOT VERY PLEASED AS WE HAD NOT LONG SINCE IT WAS DECORATED.

Resposta da Dreams - Doncaster
A great visit..the staff were very helpful.
The staff we excellent and took the time to understand what we were looking for before showing us a range of suitable mattresses and beds. They were knowledgeable about the products and didn't pressurise us into making a purchase. A very enjoyable visit and we will certainly recommend this store to our friends and family
Good service from the staff.
The main thing I liked about this shop was the staff wasn't all over us like most shops are. They helped us know what mattrass we needed then let us go around the shop deciding for ourselves. When we needed them they were there, nice, friendly and approachable.
The shop itself had a good selection of beds/mattresses and we ended up purchasing one.
the staff were fantastic at the…
the staff were fantastic at the doncaster store, they were most helpful to us, nothing was too much trouble
The lady in the shop called Sarah was…
The lady in the shop called Sarah was very helpful and knowledgeable. We got two free pillows and a mattress cover if we needed to send return the mattress after our ninety day trial.It took some getting used to as it felt harder than in the shop. Delivery was quick and the men were friendly and helpful.
Excellent customer service in store and…
Excellent customer service in store and on delivery
Staff very friendly
Staff very friendly
Delivery men very friendly
Got good service from all service with a smile and very happy with product
Great customer service and excellent…
Great customer service and excellent quality of mattress
Great care and attention. NO pressure selling
Great care, responsible answers to questions and helpful staff. NO pressure selling and all In all a relaxed atmosmosphere to do your shopping in. Bought our " Dream" bead that day.
New bed and mattress
Me and my partner were both greeted by Sarah on entry to the store and she walked us round the store showing us everything and tailoring it all to our needs instead of trying to push things onto us, she was really friendly and we had a laugh with her which always helps. Couldn't ask for a better experience 😀
We visited dreams at doncaster with a…
We visited dreams at doncaster with a lady we support .A lady called sarah Kozaczek works there she was amazing and so good with the lady we support.very patient and understanding
Visited Doncaster store today
Visited Doncaster store today, was looked after by Julie. Julie approached us on arrival, offered lots of advice and assistance, even offered us a drink. Then gave us time to look around and try different mattresses. Excellent customer service from start to finish very pleased with our purchase thank you
Dreams Doncaster
The staff were extremely helpful and very knowledgeable about the products. We did not feel rushed into making a decision, we were offered refreshments ,the staff acted in a polite and professional manner.
Arrived ok but put the wrong size legs…
Arrived ok but put the wrong size legs on the bed after I told them the size

Resposta da Dreams - Doncaster
Always willing to go above and beyond…
Always willing to go above and beyond to ensure my needs are met, well done Dreams Doncaster
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